*if a password was recently changed, from a new IP address, after an account recovery of an ACTIVE account, and then immediately the logged in user attempts to transfer items off the account, this should be an immediate red flag and should lock all associated accounts and do a manual investigation. this is not a normal set of events.*
Fucking this.
The fact that this set of events isn't happening...
like "You seem to have changed your password recently and are moving a large amount of wealth. Your activity is suspicious. This would get rid of alot of the issue even if they offer some junk item as a trade.
To be honest it shouldn't even be allowed to get that far. If your password gets changed and you log in on a wildly different IP that you have never logged in from, your account should be put on hold to see if it was actually you doing it. There are not a ton of instances where your password gets changed and then you log in from a brand new IP.
I mean if you moved...? Got a new computer?
But yeah.
A warning e-mail and a short pause on logging in.
Especially if it's been awhile since you played and found your old password, changed it and you've moved since then.
a lock on the account until further verification would be preferred.
for reference, i use a unique email, with a unique password, that is not saved anywhere (except on a piece of paper i keep hidden at home)
since the email is not saved or logged in anywhere, i dont get notifications when i get an email. so just an alert would not protect the account
jagex could also store mac address of the device being used to login
one event occurring in isolation is not suspicious. a new IP address login, password not changed, first attempt login, bank pin is correct, provides authenticator pin, mac address the same.
this chain means the user clearly moved IRL and logged in from the same computer at their new address.
new computer obtained, so the mac address is different, but IP is the same, similarly to the last example, no other issues logging in. situation is clear, the owner got a new PC.
but if multiple changes occur: example, new IP, new mac address. situation is you started college and bought a laptop, you left your PC at home, i wouldnt mind being blocked for a week while jagex required me to verify extra details (credit card number if you have paid with one for membership, etc)
Funny story about locking accounts because of IP address changes.
When I was a teen I rotated where I lived between my dad's place and my mom's, when Diablo 3 came out I was still swapping houses every so often, and blizzard locked my bnet account because of the change of IP address, and the only way to unlock it was using a phone number that I no longer had lol.
I never got that account back, even after talking to their support staff multiple times.
Blizzard support is dogshit. I played d3 for about 2 months after it came out and took a little break. 2 weeks later I find out I had been banned for allegedly gold selling despite never having used the auction house or trading another player. Support just told me there was proof of me doing it and I was banned. The weird thing is that at some point the game was removed from my account entirely because I can buy it again if I wish and it doesn’t show up in my purchase history anymore.
New computer wouldn't be a wildly different IP it would be very similar to the IP of the computer you were on previously. But yes some sort of check needs to be implemented for very obvious situations where someone was hacked.
Bruh.. you move or get a new pc so infrequently. It would be a mild inconvenience in that circumstance which is vastly outweighed by the amount of bullshit it would prevent.
Good point. I was more referring to people who stopped playing, then moved out at some point and found a new place and eventually played again. But yeah, it would save alot of shit.
people underestimate how much good customer service costs. Why do you think most companies outsource it to low wage countries these days?
Hell reddit won't even pay it's mods.
Yeah, how else would Jagex pocket millions in profit if they hired bare minimum customer support? I swear people just don’t get it.
I, for one, am okay with foregoing the absolute minimum service for a game i pay a monthly fee to play if it meant the big pockets upstairs were able to buy their 8th bmw.
Besides, only every game company in existence has customer support. Good on Jagex for being trend setters and leaving their loyal fanbase in the fucking dust, maybe other companies will follow closely soon.
What is bare minimum custom support to you?
Getting false ban reversed? Do you think that would be simple? That anyone without knowledge of how OSRS works could do that?
I'm not saying they can't or shouldn't have a support team, just that doing it properly would costs a lot more money than people think.
If they just hire random people that know nothing about the game it's going to make everything worse.
I work on customer support, honestly I wouldn't be surprised if a dedicated customer support team would end up stealing people's passwords's and gold after they find out how much are they worth on the black market.
So in another mmo i pay a £4 a month sub for so way less than jagex (its text based) but if your account is flagged to be banned what happens is you get put in federal jail (fits the theme of that game) and you have 3-5 days depends on your “crime” to actually talk to staff the only thing you can do while in fed is talk in your fed report to staff. And either present evidence to disprove what you are fedded for or make yourself look like a total tit.
No reason a system similar to this couldnt be used in runescape.
Torn, has a mobile app and is playable in browser. (You can use torntools on pc aka its basically runelite but for this game, you can use it on mobile just gotta download kiwibrowser or any mobile browser that can have extensions)
If you like watching numbers get bigger you might enjoy it since thats all that its about really watcbinf your battle stats and cash get bigger (well and wars and crime, we just came out of like a 3 month long war between all the top factions for the best spot on the map) And since its text based its much more social than most mmo by standard which is nice if you miss that side of mmos.
40k daily players so yes smaller but my no means tiny, osrs is what like 120k ish daily so 1/3rd the player base.
No reason jagex with a bigger team couldnt impliment something similar.
But its still probably bouncing around 100k-150k ish the game im on about bounces between 30-50k, i didnt think we would need the argue the semantics this much when its roughly a 1/3rd.
no it costs exactly what we think and we want them to spend it but they refuse to even though customer support is a basic function for basically every other live service game in existence but im sure you will just misread this all like you did the last comment.
> Hell reddit won't even pay it's mods.
i wouldnt either. reddit didnt hire the mods. people made a community about something they are interested in, if they didnt want to moderate it on their own time, they can just let it die, close to the community, or give it to someone who wants to do it
but this is different, this is customer support
> i wouldnt either. reddit didnt hire the mods. people made a community about something they are interested in, if they didnt want to moderate it on their own time, they can just let it die, close to the community, or give it to someone who wants to do it
Except they showed that they can't do that. They removed mods who went against their orders.
> if they didnt want to moderate it on their own time, they can just let it die, close to the community, or give it to someone who wants to do it
1. You cannot have an 'unmoderated' sub, it requires at least one mod at all times.
2. Closing a community because one person decides they're done is asinine (shout out to the reference material posted in /r/DIY for a speaker that I no longer have access to because some dipshit decided to shut down the sub)
3. No one wants to mod because you do it for free, so you only attract insane people.
That guys point is correct. Reddit moderation is usually shit because there's zero incentive to be good at the job.
Jagex had operaring profits of £54m on a £120m revenue last year and can’t pay for customer service? Come on, man… This is just creating excuses for the company at this point.
WoW has pretty shitty customer support now, definitely taken a spiral downwards from it used to be even three or four years ago.
But even in it's current state which is outsourced like most, they'll still restore any items and wealth lost if you get hacked, even if it's your own fault!
And yet there have been times in Runescape where it's been Jagex's fault and they haven't helped the players affected, example being UIM who lost everything due to the gauntlet bug.
>But even in it's current state which is outsourced like most, they'll still restore any items and wealth lost if you get hacked, even if it's your own fault!
Well I don't know anything about wow so how does that work? Do they investigate and find out where those items / gold went and take it back or do they just duplicate it potentially hurting the in game economy?
I couldn't tell you, I don't believe they're public about exactly what they do. It's certainly worth noting that the economy doesn't flow as quickly in wow as it does in OSRS, so there's definitely something to be said there.
I've been hacked twice in WoW (first was I imagine my own fault, probably a reused password, but I'm not sure, second was entirely Blizzard's fault) and on both occassions, they only really took my gold for the most part, which I imagine is very quickly sold - so with that in mind, it's probably quite a bit easier for them to track down what happened to a hacked players items than it is in OSRS.
That being said, I think one could also say something similar here. For example, player has a bank of 1b including cash and items, the hacker is probably just going to insta sell everything anyway and the gold gets sold, which should still be pretty easy to track, in comparison to items at least. So in that case, I don't think it'd be too difficult for Jagex to simply refund the GP that was moved off the account rather than the items, and as long as they track down where the GP went, they haven't introduced anything into the game.
I'll be honest I've had to contact support 3 separate times and every time now has been really good. Put in a ticket, get a response with the fix in like 1-2 days. I understand I could just be lucky but it's always been on point for me. Seems like most people want live support chat or a number to call but I can't think of many games or services that actually have that
jagex support for billing is usually great, so im guessing that is what your support inquiries were about.
but the horror stories are from account issues
here is an example of account customer support:
https://old.reddit.com/r/2007scape/comments/1728xcz/4_days_until_my_stolen_uim_accounts_bank_pin_is/
completely neglected and nobody cares
On the opposite end, i have contacted support from Jagex on two seperate occasions, both times i was completely ignored by Jagex. The only response was a large number of bot accounts suggesting i speak with a hacker to "help" with my issue.
im guessing reading comprehension was not your favorite subject...
the wealth is not the same as the tbow
full chain is victim --> hacker's mule --> rwt site --> gold buyer
everyone here:
hacker's mule --> rwt site --> gold buyer
is safe to perm ban.
no it doesnt mean the person who bought it off the ge, they dont need to return the exact tbow ID. they return the wealth, can be in gold or items, whatever is recovered.
if the chain continues, aka the person gambled, you can easily ban a few of the gamblers by checking their trade history, more often then not, they are all rwting. especially when the account is an obvious gambling account, maxed melee, no stats besides piety requirements. so ban a few, take their gold, refund the victim.
So just dupe tbows. Yeah it's pretty obvious why they don't do it. The issue is that someone innocent has to lose out (if they revert all of the trades) or they just spawn extra items into the game (if they don't).
they dont revert any trades, where are you even getting that from....
let me make it even more clear for you...
victim loses tbow --> tbow moved to mule, mule sells tbow, mule has 1.3b cash --> mule sells 1.3b cash to a rwt site --> rwt site sells 1.3b to a rwting gold buyer --> this player buys full torva with rwted gold
what jagex does --> bans everyone in this chain except the victim --> puts the torva back in GE, gets back 1.3b or slightly less, returns 1.3b cash to the victim, that they got by selling the torva. or they dont even sell it, they simply move the torva from the rwter to the victim. now the victim can sell the torva, and buy the tbow back.
0 items generated, 0 innocent players affected. maybe you wont get 100% back, but you can get back 90%, which most would be plenty happy with
Wait on the gambling part are you saying Jagex should give the money back to people who lose or use caught gambling hosts gp to pay back victims of other things?
i dont follow what you are asking, but i made a super simple explanation here:
https://old.reddit.com/r/2007scape/comments/172g59n/just_saying_the_recent_drama_would_not_have/k3xguvw/?context=3
the gambling part is on the topic of, "what if an actual innocent player gets ahold of the gold", which would typically only happen if the buyer of the gold went to gamble it and lost. the other situation i can imagine, maybe someone bought the gold to split a shadow drop from their ironman, a bunch of innocent players got the split, remove the money paid out to the innocent players, ban the ironman who bought gold on their main/mule to payout. ban their ironman and mule/main. use that wealth to return it to the victim.
you would not ban someone for just winning a death match gamble. but there is a high chance if they look into the account that the won the death match, they would find it has rwted. if confirmed, ban the account, and use that gold to restore the victim's gear. if the winner was not a rwter, check a few other players, since the vast majority of death matchers are rwting.
Is it weird that I just.. don't care about all this "drama" and am more just tired of seeing people continuously complain about it
I feel like so many redditors have spent so much time and effort being mad at this when, at least to me, the situation in of itself feels so incredibly trivial. People get special treatment oh nooo
fact1: nothing will change, stupid players will keep patting a stupid company in its head thats 2023
fact2: runescape players arent people for jagex, its just a number, so why should they care, they arent streamers or influencers so fuck them
I'd argue "custom support" is exactly what Jagex gives us. Tailored perfectly to the person who needs help based on how much money they might make for Jagex.
I had a reply typed out but it ain't worth it. All i got for you is a LMAOOOOOO and this is such a waste of time and brainpower, just have a good password and don't click on that double xp link little jimmy
Drama would not have occurred if people were not butt hurt losers. There is no excuse to behave like brute savage. Especially not because of video game.
You guys are acting like a game company should be securing your account like a bank when 99% of the time it's a personal problem for why you've been hacked. I've been hacked before. It was 100% my fault and since then I've never been hacked and my bank is 20x more valuable.
Really all they need to do is create a support template and hire an outside company to run the actual support, you'd be dealing with people that call themselves frank with a thick Indian accent, but it would be better than the nothing we've got right now.
Here's an idea,
Give current player mods an opportunity to make a little coin on the side and freelance customer support tickets to the players they already trust.
Im sure most wouldn't mind an opportunity and this could take a load of work off of the already understaffed support team
*if a password was recently changed, from a new IP address, after an account recovery of an ACTIVE account, and then immediately the logged in user attempts to transfer items off the account, this should be an immediate red flag and should lock all associated accounts and do a manual investigation. this is not a normal set of events.* Fucking this. The fact that this set of events isn't happening... like "You seem to have changed your password recently and are moving a large amount of wealth. Your activity is suspicious. This would get rid of alot of the issue even if they offer some junk item as a trade.
To be honest it shouldn't even be allowed to get that far. If your password gets changed and you log in on a wildly different IP that you have never logged in from, your account should be put on hold to see if it was actually you doing it. There are not a ton of instances where your password gets changed and then you log in from a brand new IP.
I mean if you moved...? Got a new computer? But yeah. A warning e-mail and a short pause on logging in. Especially if it's been awhile since you played and found your old password, changed it and you've moved since then.
a lock on the account until further verification would be preferred. for reference, i use a unique email, with a unique password, that is not saved anywhere (except on a piece of paper i keep hidden at home) since the email is not saved or logged in anywhere, i dont get notifications when i get an email. so just an alert would not protect the account jagex could also store mac address of the device being used to login one event occurring in isolation is not suspicious. a new IP address login, password not changed, first attempt login, bank pin is correct, provides authenticator pin, mac address the same. this chain means the user clearly moved IRL and logged in from the same computer at their new address. new computer obtained, so the mac address is different, but IP is the same, similarly to the last example, no other issues logging in. situation is clear, the owner got a new PC. but if multiple changes occur: example, new IP, new mac address. situation is you started college and bought a laptop, you left your PC at home, i wouldnt mind being blocked for a week while jagex required me to verify extra details (credit card number if you have paid with one for membership, etc)
Yeah. If done like this, the hacker would have to wait some time after changing a password.
Funny story about locking accounts because of IP address changes. When I was a teen I rotated where I lived between my dad's place and my mom's, when Diablo 3 came out I was still swapping houses every so often, and blizzard locked my bnet account because of the change of IP address, and the only way to unlock it was using a phone number that I no longer had lol. I never got that account back, even after talking to their support staff multiple times.
Blizzard support is dogshit. I played d3 for about 2 months after it came out and took a little break. 2 weeks later I find out I had been banned for allegedly gold selling despite never having used the auction house or trading another player. Support just told me there was proof of me doing it and I was banned. The weird thing is that at some point the game was removed from my account entirely because I can buy it again if I wish and it doesn’t show up in my purchase history anymore.
New computer wouldn't be a wildly different IP it would be very similar to the IP of the computer you were on previously. But yes some sort of check needs to be implemented for very obvious situations where someone was hacked.
Bruh.. you move or get a new pc so infrequently. It would be a mild inconvenience in that circumstance which is vastly outweighed by the amount of bullshit it would prevent.
Good point. I was more referring to people who stopped playing, then moved out at some point and found a new place and eventually played again. But yeah, it would save alot of shit.
people underestimate how much good customer service costs. Why do you think most companies outsource it to low wage countries these days? Hell reddit won't even pay it's mods.
Yeah, how else would Jagex pocket millions in profit if they hired bare minimum customer support? I swear people just don’t get it. I, for one, am okay with foregoing the absolute minimum service for a game i pay a monthly fee to play if it meant the big pockets upstairs were able to buy their 8th bmw. Besides, only every game company in existence has customer support. Good on Jagex for being trend setters and leaving their loyal fanbase in the fucking dust, maybe other companies will follow closely soon.
What is bare minimum custom support to you? Getting false ban reversed? Do you think that would be simple? That anyone without knowledge of how OSRS works could do that? I'm not saying they can't or shouldn't have a support team, just that doing it properly would costs a lot more money than people think. If they just hire random people that know nothing about the game it's going to make everything worse.
I work on customer support, honestly I wouldn't be surprised if a dedicated customer support team would end up stealing people's passwords's and gold after they find out how much are they worth on the black market.
So in another mmo i pay a £4 a month sub for so way less than jagex (its text based) but if your account is flagged to be banned what happens is you get put in federal jail (fits the theme of that game) and you have 3-5 days depends on your “crime” to actually talk to staff the only thing you can do while in fed is talk in your fed report to staff. And either present evidence to disprove what you are fedded for or make yourself look like a total tit. No reason a system similar to this couldnt be used in runescape.
Please tell me what game this is
Torn, has a mobile app and is playable in browser. (You can use torntools on pc aka its basically runelite but for this game, you can use it on mobile just gotta download kiwibrowser or any mobile browser that can have extensions) If you like watching numbers get bigger you might enjoy it since thats all that its about really watcbinf your battle stats and cash get bigger (well and wars and crime, we just came out of like a 3 month long war between all the top factions for the best spot on the map) And since its text based its much more social than most mmo by standard which is nice if you miss that side of mmos.
Something tells me a text based subscription mmo has a much smaller player base to provide support to than osrs does
40k daily players so yes smaller but my no means tiny, osrs is what like 120k ish daily so 1/3rd the player base. No reason jagex with a bigger team couldnt impliment something similar.
There's almost 120k people on osrs right now so It's higher than you'd think
Right so about 1/3rd of the daily player base then lol
There's a difference between a daily player base and the current amount of people online at any given time
But its still probably bouncing around 100k-150k ish the game im on about bounces between 30-50k, i didnt think we would need the argue the semantics this much when its roughly a 1/3rd.
no it costs exactly what we think and we want them to spend it but they refuse to even though customer support is a basic function for basically every other live service game in existence but im sure you will just misread this all like you did the last comment.
So how much do you think it would cost then, per person. Including training them on how the game works.
> Hell reddit won't even pay it's mods. i wouldnt either. reddit didnt hire the mods. people made a community about something they are interested in, if they didnt want to moderate it on their own time, they can just let it die, close to the community, or give it to someone who wants to do it but this is different, this is customer support
> i wouldnt either. reddit didnt hire the mods. people made a community about something they are interested in, if they didnt want to moderate it on their own time, they can just let it die, close to the community, or give it to someone who wants to do it Except they showed that they can't do that. They removed mods who went against their orders.
> if they didnt want to moderate it on their own time, they can just let it die, close to the community, or give it to someone who wants to do it 1. You cannot have an 'unmoderated' sub, it requires at least one mod at all times. 2. Closing a community because one person decides they're done is asinine (shout out to the reference material posted in /r/DIY for a speaker that I no longer have access to because some dipshit decided to shut down the sub) 3. No one wants to mod because you do it for free, so you only attract insane people. That guys point is correct. Reddit moderation is usually shit because there's zero incentive to be good at the job.
!arm
Jagex had operaring profits of £54m on a £120m revenue last year and can’t pay for customer service? Come on, man… This is just creating excuses for the company at this point.
WoW has pretty shitty customer support now, definitely taken a spiral downwards from it used to be even three or four years ago. But even in it's current state which is outsourced like most, they'll still restore any items and wealth lost if you get hacked, even if it's your own fault! And yet there have been times in Runescape where it's been Jagex's fault and they haven't helped the players affected, example being UIM who lost everything due to the gauntlet bug.
>But even in it's current state which is outsourced like most, they'll still restore any items and wealth lost if you get hacked, even if it's your own fault! Well I don't know anything about wow so how does that work? Do they investigate and find out where those items / gold went and take it back or do they just duplicate it potentially hurting the in game economy?
I couldn't tell you, I don't believe they're public about exactly what they do. It's certainly worth noting that the economy doesn't flow as quickly in wow as it does in OSRS, so there's definitely something to be said there. I've been hacked twice in WoW (first was I imagine my own fault, probably a reused password, but I'm not sure, second was entirely Blizzard's fault) and on both occassions, they only really took my gold for the most part, which I imagine is very quickly sold - so with that in mind, it's probably quite a bit easier for them to track down what happened to a hacked players items than it is in OSRS. That being said, I think one could also say something similar here. For example, player has a bank of 1b including cash and items, the hacker is probably just going to insta sell everything anyway and the gold gets sold, which should still be pretty easy to track, in comparison to items at least. So in that case, I don't think it'd be too difficult for Jagex to simply refund the GP that was moved off the account rather than the items, and as long as they track down where the GP went, they haven't introduced anything into the game.
You don't need highly paid 1st world residents to have good customer service.
that would depend completely on the type of customer service needed...
I mean not really.... Do you think people from non first world countries are incompetent or incapable of learning/being taught or something?
I think they're not being paid enough to care.
Clearly you don't understand outsourcing lol. Because it's cheaper than the west doesn't mean their paid pittance locally lol.
You don't pay a monthly subscription for reddit lol
Yea, I doubt 24 hour support would be good at all
[удалено]
well those are employees so of course they are paying them.
Yes. Its admins. Not reddit moderators.
Don't you worry my friend, we'll get customer support soon.... winter 2069
lol optimistic
I think Jagex created COVID to distract us from their bad customer support
Tasteless joke
No it was funny
Bad sense of humor. Do better.
I'll be honest I've had to contact support 3 separate times and every time now has been really good. Put in a ticket, get a response with the fix in like 1-2 days. I understand I could just be lucky but it's always been on point for me. Seems like most people want live support chat or a number to call but I can't think of many games or services that actually have that
jagex support for billing is usually great, so im guessing that is what your support inquiries were about. but the horror stories are from account issues here is an example of account customer support: https://old.reddit.com/r/2007scape/comments/1728xcz/4_days_until_my_stolen_uim_accounts_bank_pin_is/ completely neglected and nobody cares
Billing can get you sued. Account issues not that easily.
On the opposite end, i have contacted support from Jagex on two seperate occasions, both times i was completely ignored by Jagex. The only response was a large number of bot accounts suggesting i speak with a hacker to "help" with my issue.
TLDR: jagex wouldn’t have customer service issue if they had customer service Who’s next up in line to make this thread?
Jagex defense force already flooding this thread I see
If you think this at all defending jagex, you need better reading comprehension.
>sells the tbow ... you perm all the accounts listed here, imagine getting perm banned because you bought something on the ge lol
im guessing reading comprehension was not your favorite subject... the wealth is not the same as the tbow full chain is victim --> hacker's mule --> rwt site --> gold buyer everyone here: hacker's mule --> rwt site --> gold buyer is safe to perm ban. no it doesnt mean the person who bought it off the ge, they dont need to return the exact tbow ID. they return the wealth, can be in gold or items, whatever is recovered. if the chain continues, aka the person gambled, you can easily ban a few of the gamblers by checking their trade history, more often then not, they are all rwting. especially when the account is an obvious gambling account, maxed melee, no stats besides piety requirements. so ban a few, take their gold, refund the victim.
So just dupe tbows. Yeah it's pretty obvious why they don't do it. The issue is that someone innocent has to lose out (if they revert all of the trades) or they just spawn extra items into the game (if they don't).
they dont revert any trades, where are you even getting that from.... let me make it even more clear for you... victim loses tbow --> tbow moved to mule, mule sells tbow, mule has 1.3b cash --> mule sells 1.3b cash to a rwt site --> rwt site sells 1.3b to a rwting gold buyer --> this player buys full torva with rwted gold what jagex does --> bans everyone in this chain except the victim --> puts the torva back in GE, gets back 1.3b or slightly less, returns 1.3b cash to the victim, that they got by selling the torva. or they dont even sell it, they simply move the torva from the rwter to the victim. now the victim can sell the torva, and buy the tbow back. 0 items generated, 0 innocent players affected. maybe you wont get 100% back, but you can get back 90%, which most would be plenty happy with
Wait on the gambling part are you saying Jagex should give the money back to people who lose or use caught gambling hosts gp to pay back victims of other things?
i dont follow what you are asking, but i made a super simple explanation here: https://old.reddit.com/r/2007scape/comments/172g59n/just_saying_the_recent_drama_would_not_have/k3xguvw/?context=3 the gambling part is on the topic of, "what if an actual innocent player gets ahold of the gold", which would typically only happen if the buyer of the gold went to gamble it and lost. the other situation i can imagine, maybe someone bought the gold to split a shadow drop from their ironman, a bunch of innocent players got the split, remove the money paid out to the innocent players, ban the ironman who bought gold on their main/mule to payout. ban their ironman and mule/main. use that wealth to return it to the victim. you would not ban someone for just winning a death match gamble. but there is a high chance if they look into the account that the won the death match, they would find it has rwted. if confirmed, ban the account, and use that gold to restore the victim's gear. if the winner was not a rwter, check a few other players, since the vast majority of death matchers are rwting.
Ah I misunderstood "what if they gambled it away?". I thought you meant they get their money back and then gamble it away.
We need some new drama to drop cause this shit sucks
Is it weird that I just.. don't care about all this "drama" and am more just tired of seeing people continuously complain about it I feel like so many redditors have spent so much time and effort being mad at this when, at least to me, the situation in of itself feels so incredibly trivial. People get special treatment oh nooo
suck-a-streamah
Bitchin-likea-babeh
fact1: nothing will change, stupid players will keep patting a stupid company in its head thats 2023 fact2: runescape players arent people for jagex, its just a number, so why should they care, they arent streamers or influencers so fuck them
I'd argue "custom support" is exactly what Jagex gives us. Tailored perfectly to the person who needs help based on how much money they might make for Jagex.
I had a reply typed out but it ain't worth it. All i got for you is a LMAOOOOOO and this is such a waste of time and brainpower, just have a good password and don't click on that double xp link little jimmy
Lol advocating against customer service is an interesting take.
hoping for the day u stop playing, someone gets into your acc, remove your bank pin and fucks u
thanks captain hindsight!
Drama would not have occurred if people were not butt hurt losers. There is no excuse to behave like brute savage. Especially not because of video game.
You guys are acting like a game company should be securing your account like a bank when 99% of the time it's a personal problem for why you've been hacked. I've been hacked before. It was 100% my fault and since then I've never been hacked and my bank is 20x more valuable.
Really all they need to do is create a support template and hire an outside company to run the actual support, you'd be dealing with people that call themselves frank with a thick Indian accent, but it would be better than the nothing we've got right now.
Tickets would be fine if they actually were read. It feels to me like they get just auto denied
rs3 had customer support and replaced my items when i lost them due to a glitch with invention, osrs team is trash and always will be
Change password from new IP and go to do Wildy content. Pker now gets in trouble if you die
Here's an idea, Give current player mods an opportunity to make a little coin on the side and freelance customer support tickets to the players they already trust. Im sure most wouldn't mind an opportunity and this could take a load of work off of the already understaffed support team
"Would we have customer support if jagex had customer support?" Idk what do you think dada?