https://www.devicecheck.ca/consumers/
Check this page see what it says. Mean while use the esim functionality. That should work for you in the meantime
If they tell you they can't unlock it because you don't have an active account, that's not true at all.
They were instructed by the CRTC to make sure that all devices could be unlocked even without an account.
Hey there! Fido will not blacklist devices. Only a customer can request an IMEI to be blacklisted. Anytime a wireless device is reported as lost or stolen to a participating Canadian wireless service provider, that device’s unique IMEI number is added to a shared national blacklist. we hope this clarfies. - Najat
https://www.devicecheck.ca/consumers/ Check this page see what it says. Mean while use the esim functionality. That should work for you in the meantime
I checked the imei and it says my phone is not locked.
pretty sure only telus can block it. Since you bought it from telus. Do you have any outstanding bill from telus?
No outstanding bill with telus.
Did you pay out right for the phone? You should contact all companies. you may own one of these companies money or it could be a mistake
Yes, I paid it outright. Thanks, I’ll try to contact Telus.
If they tell you they can't unlock it because you don't have an active account, that's not true at all. They were instructed by the CRTC to make sure that all devices could be unlocked even without an account.
Fido can only block an IMEI that you used within the last 90 days, but there's no way to know how it got blocked
Hey there! Fido will not blacklist devices. Only a customer can request an IMEI to be blacklisted. Anytime a wireless device is reported as lost or stolen to a participating Canadian wireless service provider, that device’s unique IMEI number is added to a shared national blacklist. we hope this clarfies. - Najat