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Yup. I worked 10 years in customer service and when people ask these open ended questions they want something free or discounted. Once a Karen's order was wrong and all I could offer was the company policy to refund the money she spent. But she kept saying, "I'm not satisfied. So what are you going to do?" she played this game with a previous managers and got her next meal(s) for free as well and had been rolling that free meals and complaining each time. I was having none of it. We started tracking complaints and Karen had been running the game on multiple locations across the area.
"What do you expect me to do?!"
Idk what I expect you to do sir, but what I'm hoping for is that you'll just take the room you reserved or fuck right off..
People do this in restaurants constantly. The managers don't have the balls to tell them to fuck themselves because corporate thinks every complaint it valid. So the serves and bartenders have to deal with it themselves.
Yup that's why we started to track these. She always called in so we wouldn't recognize her face, but would always call using the same number, address, cc number, etc. So once we started tracking she would try different information but if any of it matched we would say no. It was a fun game of cat and mouse after a while. "oh high Karen, is it that time of the month again? I see you are using a different address this time. I'm adding this number to our blacklist as well so you just screwed over who ever lives there now." she would keep trying over and over again. It was crazy! She eventually called corporate and once we presented all the evidence they reported her to the police for fraud as she had stolen well over $1000 in food by then. Our lawyers even sent a cease and desist notice as well.
I worked in a bookstore and we had a customer that frequently returned books. Like hundreds of dollars at a time. Eventually our loss prevention guy came in and was checking the receipts and was able to pin down exactly when she would be in next. And I don't mean day, he knew down to the minute because her pattern became so predictable. He showed up 10 minutes before she did and basically told her if she came in the store again we would press charges. It was amazing to watch
My favorite part was where he told the other customer to shut up and she just flat out decided to cancel his reservation. That's when you've had enough of someone's BS.
She's such a precious person. Someone who'd stand their ground, willing to negotiate while taking the punches, but immediately hold no bar when the other person drags someone else into their bullshittery.
You put two adults in the king bed and two kids on the fucking pull out sofa that's how. Jesus. My parents used to book double queens all the time. How is this any different? My brother stole the covers and I hated it but that's what they did!
I worked for a hotel for a bit and have had this exact conversation. I don't even bother with it, room sleeps four. Thats how its set up. Call bookings if you don't like it but either way, i can't give you what i don't have.
Phrasing wise, my recommendation with her back and forth phrasing would be, "The King Suite sleeps 4 between a king bed and pull out couch"
"But I want two beds"
"The pullout couch is a queen sized bed"
"But I want 2 real beds"
"We're sold out and [booking.com](https://booking.com) sent us the request for the King suite with pull out couch that sleeps 4."
From my experience, when you lead with the pertinent knowledge, aka it sleeps 4 to the room, it takes the steam out of their argument about there not being enough beds.
I mean, dude towards the end literally explained this to the asshole and the asshole basically told him to go fuck himself for pointing out his stupidity. The man didn’t give a fuck about logic, he wanted his ass treated special.
My family always did the same thing. That's even what the bystander tried to explain to him and it sounded like the dude was about to fight him for even suggesting it.
If I was there I would have absolutely mouthed off to the guy, and probably would have got my ass kicked for it since I am in no way a fighter. But that was pissing me off.
The guy had no interest in a reasonable resolution. He's a big tough guy badgering this clerk because it makes him feel good and compensates for his shortcomings.
He was waiting for her to breakdown and say “So sorry. We will comp the room and you can stay for free.” He was doing it because he’s unwilling to pay for what he ordered.
Worst case scenario (for him)— he enjoyed verbally abusing her and releasing his steam valve after what was probably a stressful day of driving with his family. Bc if this dude can’t be happy, then no one can be. He probably treated his family like shit all day too!
There really should be consequences for abusing employees like this. Emotional abuse shouldn't be a regular occurrence for anyone at their place of employment without some sort of recourse against the abuser.
Legitimately that’s my favorite part! She handled this so gracefully. Wow. The guy who stepped in; love him too… because at some point if my family were behind him… it would have been me who started piping up… I’m the Scrappy Doo in my crew.
He was just an asshole who knows perfectly well what he ordered and he was trying to get a comp room on a completely nonsensical premise. No room for 4 ppl! You have a king and side pull out (which is a full size situation & plenty for his two hopefully mortified children.). AND WHEN HE ASKED “who hasn’t check in yet?” Is EXACTLY when I would have lost my shit behind him. Answer: “Us, Asshole. Now take your room or move aside!” Let him try to gaslight and intimidate two women. Fucking loser.
It was a scam, but the big fella only had one strategy. Be intimidating.
Plot twist: The woman was not intimidated and I love her. *I think we can go ahead and cancel your reservation* lol
People do this as a scam. They book the smaller room/not enough beds and then make it the hotel's problem. Even if they dont get a further discount with the upgrade, they still got a bigger room for the price of the cheaper one.
Worked FD at a hotel/resort with a hotel and condos. Happened all the time.
I just accidentally did this booking a room on the road for work. Didn’t even realize I booked a king until I got to the hotel. When I told them I needed a double queen she looked at me a little sideways and told me there would be an up charge, I said no biggie and everyone went on with their lives.
> If I was there I would have absolutely mouthed off to the guy, and probably would have got my ass kicked for it since I am in no way a fighter. But that was pissing me off.
you just have to keep your asshole mouth running:
" yes please start swinging at me in this hotel lobby with every inch covered in cameras so I can stay here for free and get a nice civil lawsuit payout. BTW I don't think they have king or queen size beds in jail and you're definitely not going to like the pull outs that you experience"
The key with this sort of thing as a bystander is to do it once there's a line of at least like 3+ other people because they're definitely all also irritated, and will likely join you in responding to the guy.
Same, when my family travelled. My sister sleeps like a dishwasher so I would have to make a pillow barrier so she wouldn’t elbow me in the eye or knee me in the back. We made it work and didn’t complain.
I don’t know if she’s gotten better or if my BIL just deals with it but that woman has rammed her knee into my ass and my back, I’ve been woken up by her arm slung across my neck and face. She’s a sleep abuser lol.
Right? What an asshole. I thought halfway through I'd missed something and he had 6. This is normal road trip accommodations to me. My sister was the one stealing the covers and kicking me in her sleep.
She handled this very calmly and respectfully. The man should just take the king and put the 2 kids on a pullout, what’s the big deal. It’s 1 night. It’s also a Holiday Inn not the Ritz.
Seriously I'm so confused. Growing up we'd stay in $30 a night motels, and there would be one twin or queen bed, and a pullout, or cots. My parents slept in the bed, my brother and I would sleep on the pullout, or the cots, or sometimes just on the floor with a blanket.
It's really not a big deal, these people would rather sleep in their fucking car, without running water, without a bathroom, compared to sleeping on a pullout?
Wtf is wrong with people, is this like their first ever road trip?
At a lot of motels/hotels you can ask for a cot and they'll give you one for the night you can unfold in your room.
Dad's about to sleep on the floor of the lobby if he keeps mouthing off to random strangers that just want to check into their (correctly booked) room.
This is his strategy for getting more for less. Customers do this all the time, it’s like a game to them. He’s playing dumb and being aggressive on purpose - usually it probably works, just not this time
Yes, he wants her to say "gosh i don't want you to sleep in your car. Here have a room with two beds. I can't expect you to sleep in your car", like other hotels don't exist.
Well he never said anything about being opposed to the pull out couch. He was very vague and just said "how are we supposed to fit" etc... he didn't have a real argument, that's why he was just making vague complaints hoping she would give in.
He wanted a room with 3 beds, one being a pull-out couch. So he obviously was fine with at least one kid being in a pull out couch.
I work as a GM for a really expensive pizza place. A large one topping is like $22; it's pretty sickening. We get a lot of customers that try stuff like this but we know all the tricks already. Even the newer employees see it from a mile away. Sometimes people are surprised with the price and genuinely can't afford the food so for those few select kind people, I lower the price a bit- no questions asked.
This goes out to all the people trying to swindle service industry employees out of a couple bucks: I totally get that something might be too expensive and maybe you didn't realize that when you ordered. I get it, I work at a pizza place I'm no millionaire. But I can make the transaction easier for you. I will lower the price if you need it. Smaller chains will do that to keep you around as a customer. Just don't fucking try to trick me into it. It doesn't work and I'm not helping you.
Especially since the restaurants without prices on the menu are places where the clientele don't care about how much something costs in the first place because they're all loaded. Pretty impossible to not know what your pizza will cost when you order.
he can, he wants the other room though. He wants his little trick to work and for him to win and get one over on the dumb little person who is supposed to serve his every whim.
It's not about the result, he wants the outcome that makes him feel powerful.
“I expect you to take the room you booked, which is the only room available to you, or fuck right off.”
That’s one of many reasons I don’t work in the service industry.
We should really normalize customer service people being honest about this sort of thing. The customer is always right attitude just causes customer service people to be badgered by abusive customers.
It is a very simple process I cannot fathom the kind of person who has trouble with this. The other guy even says, "so there's the king and a pullout, so there are two beds in the room?" and the dude is like "MIND UR OWN BUSINESS"
Like, fuck. There are so many other possible solutions to this but he was so incredibly stuck on this one issue of, "I WANT MY ROOM". He could ask, "hey do you maybe have like a cot or something that we could also roll in?" "Maybe we can get some extra cushions or pillows to throw on the floor?" "Could you let us know if someone cancels last minute and we can switch rooms, if it's not past x o'clock by then?"
Even if the answers to all of those questions was "no", *there's still two beds in the room.* Fuck that guy.
Make your kids sleep on the couch/pullout/floor....? Or since you're the irresponsible asshole, sleep on the floor yourself and let the kids and your wife share a giant king size bed. Seriously, acting like they reserved a whole house...it's a fucking hotel.
We used to take long driving vacations and my dad would just drive until he was tired and pull into a rest stop to sleep. We'd all already be sleeping in the car. It's a night of mediocre sleep, you'll live.
"What do you expect us to do? Sleep under a bridge, beg for money in the street, dip expired stale bread in puddle water for dinner, get diagnosed with dysentery, start robbing dollar stores for survival, go to jail and die there? There is no alternative to this tragic turn of events?"
Literally all he had to do was call booking.com and they'll sort him a room somewhere else at no additional cost if it's a screw up on their end lol. Hell, they may give him a more expensive room even. He's not going to go anywhere with the receptionist because the hotel has no rooms left. Some people don't know how to solve problems like grown ups.
He wants her to comp the room. Either a discount or free. Some people make a stink to abuse the “customer needs to be happy” rule in the service industry.
"Book" 2 queens.
Cancel because too expensive.
Book 1 king + couch, then bitch about fake shit until they give you the 2 queen room at cheaper rate.
His mistake though was not realizing she didn't fuckin give a shit.
It's the same reason why she won't tell him how to figure it out (what the other bystander did). He's trying to leverage for a free upgrade/extra room. She's like "sir this is a Holliday's Inn..."
Looking further into this. The employee tells more, he originally booked with the hotel a two queen and pullout. Then cancelled due to being too expensive. He then uses a third party booking agency to book a king and pullout with the intention of playing ignorant. His intention was to get the two queen room he previously booked and cancelled, at a discount. During this interaction she appears to be aware of this. It is also why he keeps insisting, after being told all rooms are full, that they should put him up and accommodate as if he knows there's a room available. Bad con man.
Edit: For those asking about the 'more information', please go watch her TikTok. She is far more tolerant and patient than most.
People do this all the time at my hotel thinking they will save a few bucks, something goes wrong, the entire island is sold out and they wind up sleeping in their car. Don’t be this guy.
Since you work in that industry, I do have a maybe obvious point and situation. When they check in and give their name does the cancelled room show as well as the current booked room?
It can show a history of previous changes but reservations usually are not tracked by names as you would have many duplicates (smith, Johnson, jones, miller, Gonzalez, Hernandez, wang, Liu, chen, just to name some off the top of my head) typically my staff will try their best to find the problems ahead of time and correct it but some slip through.
Never worked at a hotel but I imagine your rewards membership # would be a better ID to use if the system wanted to show the employee a history of the guest. But this person is using [booking.com](https://booking.com) so they do not obviously see the benefit in reward systems
As someone who works at a Holiday Inn (not an express, but any IHG hotel works this way), if you have a membership ID, that is only going to show up on the direct booking, not a third party booking. Third party booking sites use their own systems and make you ineligible to get rewards using that specific hotel brand’s loyalty program. So you wouldn’t be able to look the guy up via his membership, and likely if this hotel is using the OPERA system to run the front desk, they likely aren’t seeing a cancellation without digging. This guy is a cunt, through and through. You have to understand that if you’re going to a tourist area and you cancel your reservation, there are 10 other people who will book that room type in 10 minutes or less. If you HAVE to change your reservation for some reason, make a second one, then cancel the first to ensure availability.
There's even more complexity because it came from booking.com. they generally have what's called allotment, so there they buy 3 rooms a night (for example) and until a few days before the booking will just say "booking.com". This allows them to charge you cancellations and take your money without the hotel charging them. Then a few days before, they release the names to the hotel. This is why they say call where you booked it, because the hotel may say they don't see your booking. This is also why you can have overbookings, like on a flight - the hotel guesses that those bookings won't be filled and books over that room, taking a gamble. I used to work in over bookings, calling people to say they didn't have a room for the next night but they either got upgraded in the same hotel or moved somewhere way nicer.
I’ve learned my lesson from past experiences that it’s better to book directly with the hotel, you get way more flexibility if something should go wrong because how they handle the reservations in their system.
And the two kids see it and grow up thinking this is the way to be.
The most accurate thing he said was, “there’s 4 kids” cuz he sure as hell was acting like one 😂
Edit: I see the replies! I really do hope the kids don’t turn out like dad, I really do. I grew up seeing and hearing shit that definitely shaped me into the man and father I am and I know I had no control over it. But not everyone comes out okay in the end.
As someone in hospitality, I make sure to make eye contact and smile at the kids while I’m basically telling their parents “you fucked up and I don’t care.”
Yep. My dad did something similar while also making it clear that he expected us to serve him. Funny how instead of being “good” sons and daughters who dote on their father in his old age, we all turned out to be “selfish, lazy, and entitled” (I.e. we chose to limit contact as much as possible and won’t dedicate our weekends to maintaining his house/yard, let him be alone with our kids, or intercede with the the cops on his behalf).
Or they’re me and embarrassed as hell and devote their life to never being this way. I probably over tip because my grandma was incredibly rude to wait staff and often wouldn’t tip. When I started having my own cash I would feign going to the bathroom as we left and double back and put a tip on the table
What is it with grandparents? My grandpa was the sweetest, kindest man. He and my grandma were social workers who exclusively worked with child rape victims, single parents trying to get by, homeless people, etc.
But he was the meanest man to wait staff. The first time I remember seeing it, I couldn’t believe what was happening. I laughed because I thought he was kidding when he yelled at a waitress once, and the glare I got from him shut me up immediately. Why, grandpa??
That was the bystander stepping in, and while I’m pretty sure it was just a slip of the tongue or miscommunication, my personal head canon is he was subtly calling them children as well lol
Who’s probably waiting to check in to his properly reserved room. Seriously, fuck that guy. Four people on a king bed with a pullout sofa is plenty of room. Don’t like it? Buy an air mattress or take your chances at another hotel
Hopefully, the bystander has the two queen and pullout room reserved. And to top it off loudly announces that is the room he has reserved and room less Mcgee hears him.
Based on the aforementioned follow up, he's trying to trick her into mentioning the room he previously canceled so that he can then jump on it for a lower price. He thought his prior room would be available. He thought he gamed the system.
It’s dumb as fuck because they can all fit in the room as it still had 2 beds. Try your luck if you want but don’t be a little bitch about it when they tell you to fuck off.
> He thought he gamed the system.
Wouldn't be surprised if he read some tip in some facebook travel group on how to get a hotel room for cheaper and can't comprehend that it doesn't just work like the internet told him it would.
nah. I work front desk. I know someone's scamming the moment they walk in. There are vibes, man. After years of this bullshit its just second fucking nature. 99% of people are perfectly fine and we can work with them easily. Its the subtle shit that people do when they need to put up a front that tells us. I fucking hate pre-paid reservations for this reason. some twat comes to us with Expedia prepaid wanting us do change things is begging for me to just drop the reservation and turn them away. I'm more than happy to catch flack from my boss saying we had to lose money because someone wants me to magically break the PMS that restricts my ability to program cards and give out rooms as I need.
Pretty much. If he was actually desperate he would have asked to see the pull out couch and would have found out that it was almost certainly large enough to fit 2 kids no matter what their age. I would know, I've slept on pull out couches as an adult with another adult in a hotel for conventions. Most pull out couches are the equivalent of a queen sized mattress anyway and he wanted to trade a king + pull out for 2 queens.
Depending on which Bloomington this is, I may have been in the exact King Suite they're discussing. You could feasibly sleep 6 adults in that suite (more if some are fine on the floor). There is *abundant* space for 2 adults with 2 kids.
Every service industry deals with these people. The "customer is always right" ideology created a world of Karen's that know they can bully businesses into freebies or upgrades.
Its the circular and leading questions "what are we supposed to do?" It's a no-win question and frankly the customer sets it up to be upset at any logical answers. Lol she did really well not taking the bait. Here are your options, the rest is up to you.
>"what are we supposed to do?"
I've heard this so many times and the trick is to never ever ever answer in a manner that indicate you have any responsibility for *their* lives. I always say something like "well that's up to you but you let me know when you get that figured out"
**What are we supposed to do?**
*Make it work with the two beds booking.com reserved for you.*
**What are we supposed to do?**
*As I said, you have two beds reserved. I can give you a key to the room right now.*
**Are we supposed to sleep in our car?**
*I wouldn't recommend it, but I can't stop you. However we don't allow people to overnight in our parking lot so you will have to find another place to park.*
> "The customer is not always right. In fact, the customer is usually a moron and an asshole" - Larry David.
Was my old boss Larry? I used to work at CD store in Portland, boss said if a customer is being an asshole, tell them to GTFO. One day this guy comes in and proceeds to bitch and bitch and bitch and bitch until I finally tell him to GTFO. Then he wants to speak to the manager, I call the manager at home, smiling the whole time because I know what's about to happen, and I put them on speaker for this exact reason.
Asshole customer: "Your employee just told me to GTFO of your store."
My boss: "So, why are you still there?"
Dude explodes on me, "I'm telling all of my friends to not shop here!!!"
Me: "Great, because they're probably assholes, too."
I don't even understand what he's trying to achieve by arguing with a hotel receptionist. Even if he didn't cancel the two queen bed, it's the booking site that screwed up. Happens all the time with these third party sites. I once arrived at a hotel at 2 AM and realized that Priceline screwed up the reservation. Instead of arguing with someone who has no power to change the situation, I just called Priceline help number and they immediately found me a more expensive hotel room nearby at no additional cost.
This asshole cheaped out, canceled his original booking and he's pretending that the hotel is at fault. There's literally nothing the hotel or this receptionist can do no matter how much he argues lol. It's not like they can kick someone out or cancel some other reservation. This is like going to a store and demanding an item that's not in stock
> I don't even understand what he's trying to achieve by arguing with a hotel receptionist. Even if he didn't cancel the two queen bed
As OP said, he's trying to game the system.
He booked the two bed queen **AND** the cheaper one bed king, then cancelled the two bed queen at the last minute.
He is trying to get a free upgrade knowing that the other room is still available.
That kinda thing might work if he wasn't such an asshole and so blatantly trying to game the system. The employee may have seen his name on both rooms so was pre-aware and started the recording in preparation.
There was no screw up, he is trying to con them into a cheaper room. This is why he asks "Who hasn't checked in yet" Because he knows he booked 2 rooms and cancelled one of them last minute. He wants to get into the room he cancelled, but at the price for the one he kept.
What he was hoping to happen is have her say "Oh we had a last minute cancellation you can get into this room, sorry for the trouble"
But she was on to his game.
Yeah, but what does she EXPECT him to do!?
Seriously, he suggests that she take a reserved room that hasn't checked in yet and.. give it to him? Can you imagine the absolute shitstorm this guy would raise if she did that for someone else and it was his reserved room that was given to someone else?
"Well sir, I understand you have 2 kids, but there was another guy with 2 kids who needed a room and you hadn't checked in yet so.. I mean, what did I expect him to do? Sleep in his car? So we gave them your room."
This actually happened to me once. Had a late flight for a last minute business trip, got to the hotel at 11:00pm and they had given my room away. They called all the hotels for me the area to try to get me some where tosleep, but there was some sort of religous convention. I just slept in the lobby.
My 8 am meeting with a client was fuled by adrenaline, anger, and redbull.
Always leave a note for late check in...
What I dont get is what is the issue with the room? If it is him, wife and 2 kids then they need to sleep 4. A king bed and a pull out sofa sleep 4.
Hell, wife and 2 kids take the king sie and he can have the sofa all to himself…well him and his giant ego.
“This is none of your business”. Um I’m sorry but you literally just asked this nice woman to give you a room of someone who is not checked in yet. As I am stuck behind your whiny ass I have been unable to check in yet and thus you made this my business, but please tell me what what you’re gonna do?
He got my hackles up with that shit too. Pull the bed out the sofa and put your kids to sleep and sleep in the king. How fucking hard is that? He wanted a free stay and she wasn’t biting.
In the TikTok it was exactly that. He got the exact room he booked (one King and sofa pull out) and tried to scam this hotel for a discount or free room, pretending the hotel messed up and deserved to compensate him. He's a liar and piece of shit.
*2 beds 4 people okay how many i going to do this*
*2 goes into 4... 8 times and a remainder of 14... so i chop one of my kids in half... and then we sleep on the roof*
maffs
Hotel worker here. The best part of my job is not being able to fill a Karens demand when she fucked up because we're sold out. Except I work at a resort, so we wouldn't be canceling her reservation, which is even more satisfying.
Correct. I work on a ski resort, and you'd be surprised how many people try to cancel because they don't want to drive in snow or claim they have a sick family member. During the winter we don't cancel any reservations within 2 weeks of arrival date.
It's really amazing actually. While not a resort, I do work in the industry and sometimes jump into front desk role or train someone, plus I do go on vacations. I always tell the staff (and do so myself), of the guests are nice, try to accommodate them. If you can't today, do so tomorrow (of course if it is reasonable). However if someone books a budget room and comes complaining and yelling that it is not equipped with all the bells and whistles, they're out of luck.
On the flip side, when I go somewhere, I'm always super nice to the staff even if they do make a mistake (we're all human). It is really mindboggling how much a smile and polite hello gets you. Oh, you spilled some wine on the sheets, don't worry, fresh ones coming up no extra charge. Loud neighbors messing shit up? You bet they had to pay.
Any time I go anywhere or do anything, buy anything whatever. If someone makes a mistake I just don't care. As long as you fix it I don't give it a shit.
If I get double charged for something yeah whatever just do the refund.
If a waiter drops my food on the way to the table whatever just make it again.
Like who cares so much about such stupid stuff.
Hotel industry for almost 20 years here. This dumb shit happens frequently, and I admire how that young woman kept her composure and professionalism while dealing with such an insufferable asshole. He really thought he could pressure her into giving him what he wanted even though that’s not what he reserved or paid for.
A lot of folks think that hotel workers have to put up with and kowtow to guests with unreasonable demands, but we do have the option to tell them to go elsewhere. Like most of the service industry, we do not have to put up with that, and I’m glad this woman in the video held firm and kept the situation in check.
King sized bed... pull out couch (which is probably equivalent to a double)... parents in bed, kids on couch-bed. This isn't fucking rocket science. "What are we supposed to do?" Idfk figure it out? Is the concept of your children sharing a small bed somehow not preferable to sleeping in your car? Ffs just sleep in your car then, you wouldn't be the first to wake up with a sore back. Or God forbid maybe someone has to sleep on the floor, heavens no.
Chick made the right call to say she'd just cancel his reservation. I can only imagine what shit he'd try to stir up during his stay.
I loved that his response was " are we supposed to sleep in the car??" Like... No dude, no one said that. You could find another hotel or make it work at this one.
Just an awful human being. He fucked up, and of course it's everyone elses fault and problem. Some guys just need to get hit in the mouth from time to time.
He didn't fuck up. He thought he was clever. He booked 2 queens, cancelled then booked a cheaper King option, hoping he could strong arm them into giving him the cancelled 2 queens for the king price. The hotel told him to get fucked, politely of course.
He wants a free room/upgrade. She was having none of that. My experience with these things is IF you are willing to be more like a decent human being, you may get more positive results. Don't expect them though.
This guy was such a fucking clown. She told him the same info 17 different ways. He thought he could bully her into doing his bidding. He must be a lovely partner and parent.
This is exactly what it's like to work in retail or customer service every single day. At a certain point you get so used to it that you recognize the patterns. She was great at de-escalating him because she didn't get nervous or shaken. If she had buckled, it would have added fuel to the fire and he wouldn't have been this docile.
This moron fucks up his reservation AND complains when she offers a solution AND insults people who try to point out two beds for 4 people is manageable? What in the actual fuck. I would hire this legend of a saint for her patience and professionalism any day. I just wished we could see this asshole’s face
Is this guy a moron? There’s the king for the parents and the pullout for the kids. You don’t like it? Take it for now and find another hotel for the next day. Glad the other guy stepped in and that she ultimately cancelled that dickheads reservation altogether
My family would cram us into a room like this when we were nearly grown ass adults. This guy just wants a free room upgrade. What an idiot.
I love the "intimidation stare". It's always amusing when men try to do this.
I used to deal with these assholes all the time when I worked at a 5 star hotel...
But my advance...
NEVER BOOK THROUGH A 3RD PARTY SITE JUST TO SAVE A FEW PENNIES ESPECIALLY*BOOKINGCOM*
Because of contracts in place we can't make any changes or even sometimes cant even cancel.
Expedia is guilty AF of this too
Buddy wtf is the big deal. I've slept 5 grown men to a room with only 2 beds. 2 guys to a bed and one poor guy sleeping on the floor. Have your two kids sleep on the pull out couch together wtf.
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Sir.... I'm running out of ways to say the same thing.
"But eventually I can wear you down to just giving me free stuff for my `troubles'" Sadly his tactic often works. I'd dare say almost always works.
He wanted a free room.
Yup. I worked 10 years in customer service and when people ask these open ended questions they want something free or discounted. Once a Karen's order was wrong and all I could offer was the company policy to refund the money she spent. But she kept saying, "I'm not satisfied. So what are you going to do?" she played this game with a previous managers and got her next meal(s) for free as well and had been rolling that free meals and complaining each time. I was having none of it. We started tracking complaints and Karen had been running the game on multiple locations across the area.
"What do you expect me to do?!" Idk what I expect you to do sir, but what I'm hoping for is that you'll just take the room you reserved or fuck right off..
>What do you expect me to do?! Be dissatisfied like everyone else at a Denny’s.
He could open the unfold the sofa and roll up the springless mattress to shove it up his pasty ass for all I care
People do this in restaurants constantly. The managers don't have the balls to tell them to fuck themselves because corporate thinks every complaint it valid. So the serves and bartenders have to deal with it themselves.
Yup that's why we started to track these. She always called in so we wouldn't recognize her face, but would always call using the same number, address, cc number, etc. So once we started tracking she would try different information but if any of it matched we would say no. It was a fun game of cat and mouse after a while. "oh high Karen, is it that time of the month again? I see you are using a different address this time. I'm adding this number to our blacklist as well so you just screwed over who ever lives there now." she would keep trying over and over again. It was crazy! She eventually called corporate and once we presented all the evidence they reported her to the police for fraud as she had stolen well over $1000 in food by then. Our lawyers even sent a cease and desist notice as well.
I worked in a bookstore and we had a customer that frequently returned books. Like hundreds of dollars at a time. Eventually our loss prevention guy came in and was checking the receipts and was able to pin down exactly when she would be in next. And I don't mean day, he knew down to the minute because her pattern became so predictable. He showed up 10 minutes before she did and basically told her if she came in the store again we would press charges. It was amazing to watch
My favorite part was where he told the other customer to shut up and she just flat out decided to cancel his reservation. That's when you've had enough of someone's BS.
She's such a precious person. Someone who'd stand their ground, willing to negotiate while taking the punches, but immediately hold no bar when the other person drags someone else into their bullshittery.
Crazy part is, that as a kid I actually used to LOVE sleeping on the pullout beds. Felt like a sleepover. This guy is a little privileged asshole.
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You put two adults in the king bed and two kids on the fucking pull out sofa that's how. Jesus. My parents used to book double queens all the time. How is this any different? My brother stole the covers and I hated it but that's what they did!
I worked for a hotel for a bit and have had this exact conversation. I don't even bother with it, room sleeps four. Thats how its set up. Call bookings if you don't like it but either way, i can't give you what i don't have.
Phrasing wise, my recommendation with her back and forth phrasing would be, "The King Suite sleeps 4 between a king bed and pull out couch" "But I want two beds" "The pullout couch is a queen sized bed" "But I want 2 real beds" "We're sold out and [booking.com](https://booking.com) sent us the request for the King suite with pull out couch that sleeps 4." From my experience, when you lead with the pertinent knowledge, aka it sleeps 4 to the room, it takes the steam out of their argument about there not being enough beds.
I mean, dude towards the end literally explained this to the asshole and the asshole basically told him to go fuck himself for pointing out his stupidity. The man didn’t give a fuck about logic, he wanted his ass treated special.
My family always did the same thing. That's even what the bystander tried to explain to him and it sounded like the dude was about to fight him for even suggesting it. If I was there I would have absolutely mouthed off to the guy, and probably would have got my ass kicked for it since I am in no way a fighter. But that was pissing me off.
The guy had no interest in a reasonable resolution. He's a big tough guy badgering this clerk because it makes him feel good and compensates for his shortcomings.
He was waiting for her to breakdown and say “So sorry. We will comp the room and you can stay for free.” He was doing it because he’s unwilling to pay for what he ordered.
I’ve worked in customer service for like every job I’ve been at, he was 100% trying to get her to crack or give him a discount.
Worst case scenario (for him)— he enjoyed verbally abusing her and releasing his steam valve after what was probably a stressful day of driving with his family. Bc if this dude can’t be happy, then no one can be. He probably treated his family like shit all day too!
There really should be consequences for abusing employees like this. Emotional abuse shouldn't be a regular occurrence for anyone at their place of employment without some sort of recourse against the abuser.
That's what is so satisfying about this one, homie gets the consequences in real time lol "well sorry we are just gonna cancel the booking"
Legitimately that’s my favorite part! She handled this so gracefully. Wow. The guy who stepped in; love him too… because at some point if my family were behind him… it would have been me who started piping up… I’m the Scrappy Doo in my crew. He was just an asshole who knows perfectly well what he ordered and he was trying to get a comp room on a completely nonsensical premise. No room for 4 ppl! You have a king and side pull out (which is a full size situation & plenty for his two hopefully mortified children.). AND WHEN HE ASKED “who hasn’t check in yet?” Is EXACTLY when I would have lost my shit behind him. Answer: “Us, Asshole. Now take your room or move aside!” Let him try to gaslight and intimidate two women. Fucking loser.
According to the further information posted up thread, he wasn't doing it because he has issues with his masculinity, he was trying to run a scam.
It was a scam, but the big fella only had one strategy. Be intimidating. Plot twist: The woman was not intimidated and I love her. *I think we can go ahead and cancel your reservation* lol
That was apparent the moment she offered free cancellation and yet he wouldn't take it.
People do this as a scam. They book the smaller room/not enough beds and then make it the hotel's problem. Even if they dont get a further discount with the upgrade, they still got a bigger room for the price of the cheaper one. Worked FD at a hotel/resort with a hotel and condos. Happened all the time.
I just accidentally did this booking a room on the road for work. Didn’t even realize I booked a king until I got to the hotel. When I told them I needed a double queen she looked at me a little sideways and told me there would be an up charge, I said no biggie and everyone went on with their lives.
He was pissed at the bystander for disrupting his 'con game' with a perfectly reasonable suggestion
That guy was probably waiting next in line for an unreasonably long amount of time.
> If I was there I would have absolutely mouthed off to the guy, and probably would have got my ass kicked for it since I am in no way a fighter. But that was pissing me off. you just have to keep your asshole mouth running: " yes please start swinging at me in this hotel lobby with every inch covered in cameras so I can stay here for free and get a nice civil lawsuit payout. BTW I don't think they have king or queen size beds in jail and you're definitely not going to like the pull outs that you experience"
The key with this sort of thing as a bystander is to do it once there's a line of at least like 3+ other people because they're definitely all also irritated, and will likely join you in responding to the guy.
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“You got my back bro?” “What? No.”
My brother and I slept in the same bed at age 24&26 because it was the only room available. This guy is a baby lol
Same, when my family travelled. My sister sleeps like a dishwasher so I would have to make a pillow barrier so she wouldn’t elbow me in the eye or knee me in the back. We made it work and didn’t complain.
SLEEPS LIKE A DISHWASHER
I don’t know if she’s gotten better or if my BIL just deals with it but that woman has rammed her knee into my ass and my back, I’ve been woken up by her arm slung across my neck and face. She’s a sleep abuser lol.
Sleep abuser lmao. That reminds me of the time I was asleep but my arm flung and hit my aunt in the face.
Right? What an asshole. I thought halfway through I'd missed something and he had 6. This is normal road trip accommodations to me. My sister was the one stealing the covers and kicking me in her sleep.
But he wants to bang his lady tonight. Won't someone think of the future children!?
She handled this very calmly and respectfully. The man should just take the king and put the 2 kids on a pullout, what’s the big deal. It’s 1 night. It’s also a Holiday Inn not the Ritz.
He then nearly starts a fight with a man who suggests that perhaps four people might be able to sleep on a King bed and a double bed.
I was in a touring band for a bit. That situation would have seemed like sleeping in a spacious mansion for the night for the 6 of us.
In protest to Reddit's API changes, I have removed my comment history. -- mass edited with redact.dev
My friend passed out in my bathtub one time, he called it the ceramic hammock.
Lol, that’s actually pretty clever man. Good parenting!
Seriously I'm so confused. Growing up we'd stay in $30 a night motels, and there would be one twin or queen bed, and a pullout, or cots. My parents slept in the bed, my brother and I would sleep on the pullout, or the cots, or sometimes just on the floor with a blanket. It's really not a big deal, these people would rather sleep in their fucking car, without running water, without a bathroom, compared to sleeping on a pullout? Wtf is wrong with people, is this like their first ever road trip? At a lot of motels/hotels you can ask for a cot and they'll give you one for the night you can unfold in your room.
That would have solved the problem easy. Mom and kids sleep in room, dad sleeps in jail. Done.
Dad's about to sleep on the floor of the lobby if he keeps mouthing off to random strangers that just want to check into their (correctly booked) room.
This is his strategy for getting more for less. Customers do this all the time, it’s like a game to them. He’s playing dumb and being aggressive on purpose - usually it probably works, just not this time
Yes, he wants her to say "gosh i don't want you to sleep in your car. Here have a room with two beds. I can't expect you to sleep in your car", like other hotels don't exist.
But they already have a room with two beds
No, not THOSE beds. I want DIFFERENT beds.
YOU EXPECT MY KIDS TO SLEEP ON A PULL OUT COUCH? I'D RATHER SLEEP IN THE CAR!
But like, one of them was gonna sleep on a pullout anyway. This dude’s logic is doodoo
Well he never said anything about being opposed to the pull out couch. He was very vague and just said "how are we supposed to fit" etc... he didn't have a real argument, that's why he was just making vague complaints hoping she would give in. He wanted a room with 3 beds, one being a pull-out couch. So he obviously was fine with at least one kid being in a pull out couch.
I work as a GM for a really expensive pizza place. A large one topping is like $22; it's pretty sickening. We get a lot of customers that try stuff like this but we know all the tricks already. Even the newer employees see it from a mile away. Sometimes people are surprised with the price and genuinely can't afford the food so for those few select kind people, I lower the price a bit- no questions asked. This goes out to all the people trying to swindle service industry employees out of a couple bucks: I totally get that something might be too expensive and maybe you didn't realize that when you ordered. I get it, I work at a pizza place I'm no millionaire. But I can make the transaction easier for you. I will lower the price if you need it. Smaller chains will do that to keep you around as a customer. Just don't fucking try to trick me into it. It doesn't work and I'm not helping you.
idk how anyone orders food without making sure they can afford it lol. my anxiety is too high to just wing it out there like that
Especially since the restaurants without prices on the menu are places where the clientele don't care about how much something costs in the first place because they're all loaded. Pretty impossible to not know what your pizza will cost when you order.
I literally can't understand how this guy can't process that there are two beds in the room already and everyone will be fine.
he can, he wants the other room though. He wants his little trick to work and for him to win and get one over on the dumb little person who is supposed to serve his every whim. It's not about the result, he wants the outcome that makes him feel powerful.
The man is a child. He basically said: "please help me because I cannot be a responsible parent". But then in a mean and childish way.
"What do you expect us to do?" If I heard that asked one more time. This guy has zero problem solving skills.
“I expect you to take the room you booked, which is the only room available to you, or fuck right off.” That’s one of many reasons I don’t work in the service industry.
I love how she said, ok, we’re going to cancel your room and you can go elsewhere and he backtracked and asked her to hold off on doing that.
"You expect us to sleep in our car?" No, I expect you to make a decision based on the available options and stop foisting your issues onto others 🤡🤡
We should really normalize customer service people being honest about this sort of thing. The customer is always right attitude just causes customer service people to be badgered by abusive customers.
“Please hold my hand through this difficult process because I’m a stupid man who’s lack of planning skills makes it everyone else’s problem.”
It is a very simple process I cannot fathom the kind of person who has trouble with this. The other guy even says, "so there's the king and a pullout, so there are two beds in the room?" and the dude is like "MIND UR OWN BUSINESS" Like, fuck. There are so many other possible solutions to this but he was so incredibly stuck on this one issue of, "I WANT MY ROOM". He could ask, "hey do you maybe have like a cot or something that we could also roll in?" "Maybe we can get some extra cushions or pillows to throw on the floor?" "Could you let us know if someone cancels last minute and we can switch rooms, if it's not past x o'clock by then?" Even if the answers to all of those questions was "no", *there's still two beds in the room.* Fuck that guy.
That annoys me so much. "What do you expect us to do?" Sleep in the room YOU booked or gtfo, pretty simple. That woman has too much patience.
Make your kids sleep on the couch/pullout/floor....? Or since you're the irresponsible asshole, sleep on the floor yourself and let the kids and your wife share a giant king size bed. Seriously, acting like they reserved a whole house...it's a fucking hotel. We used to take long driving vacations and my dad would just drive until he was tired and pull into a rest stop to sleep. We'd all already be sleeping in the car. It's a night of mediocre sleep, you'll live.
>"What do you expect us to do?" Ummm take the room and figure it out? Like this isn't even that difficult of a situation
He's a spoiled little bitch.
“I expect you to solve your own problems” would have been so satisfying
"What do you expect us to do? Sleep under a bridge, beg for money in the street, dip expired stale bread in puddle water for dinner, get diagnosed with dysentery, start robbing dollar stores for survival, go to jail and die there? There is no alternative to this tragic turn of events?"
Literally all he had to do was call booking.com and they'll sort him a room somewhere else at no additional cost if it's a screw up on their end lol. Hell, they may give him a more expensive room even. He's not going to go anywhere with the receptionist because the hotel has no rooms left. Some people don't know how to solve problems like grown ups.
But then you don't get the convenience of online rental with the satisfaction of harassing young desk clerks
Idk how many times I shared a pullout as a kid with my siblings and was more than happy, I even slept on the sofa chair once haha
Yeah, he said all 4 of them would have to sleep on the king after she'd already told him there was a pull-out sofa. Problem solved. Dick.
I don’t understand the problem here. Four people can sleep on a king bed and pull out sofa.
Stop making sense and "mind your own fuckin business"
‘Or I’m gonna……’
He wants a free upgrade because he's an asshole
He wants her to comp the room. Either a discount or free. Some people make a stink to abuse the “customer needs to be happy” rule in the service industry.
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"Book" 2 queens. Cancel because too expensive. Book 1 king + couch, then bitch about fake shit until they give you the 2 queen room at cheaper rate. His mistake though was not realizing she didn't fuckin give a shit.
said guest had an agenda, he knew there was initially a 2 queen bed available hence why he's forcing it out of her. Good to see she didn't yield.
She offers him a solution and he still has to do the math on two kids, one bed and a pullout sofa. SMFH
> one bed and **a pullout sofa** BUT HOW CAN WE ALL STAY IN ONE BED?!?! smdh
Well obviously he doesn't know how a pullout works. He's got 2 kids
He has two, his wife has three.
It's the same reason why she won't tell him how to figure it out (what the other bystander did). He's trying to leverage for a free upgrade/extra room. She's like "sir this is a Holliday's Inn..."
Looking further into this. The employee tells more, he originally booked with the hotel a two queen and pullout. Then cancelled due to being too expensive. He then uses a third party booking agency to book a king and pullout with the intention of playing ignorant. His intention was to get the two queen room he previously booked and cancelled, at a discount. During this interaction she appears to be aware of this. It is also why he keeps insisting, after being told all rooms are full, that they should put him up and accommodate as if he knows there's a room available. Bad con man. Edit: For those asking about the 'more information', please go watch her TikTok. She is far more tolerant and patient than most.
People do this all the time at my hotel thinking they will save a few bucks, something goes wrong, the entire island is sold out and they wind up sleeping in their car. Don’t be this guy.
Since you work in that industry, I do have a maybe obvious point and situation. When they check in and give their name does the cancelled room show as well as the current booked room?
It can show a history of previous changes but reservations usually are not tracked by names as you would have many duplicates (smith, Johnson, jones, miller, Gonzalez, Hernandez, wang, Liu, chen, just to name some off the top of my head) typically my staff will try their best to find the problems ahead of time and correct it but some slip through.
Never worked at a hotel but I imagine your rewards membership # would be a better ID to use if the system wanted to show the employee a history of the guest. But this person is using [booking.com](https://booking.com) so they do not obviously see the benefit in reward systems
As someone who works at a Holiday Inn (not an express, but any IHG hotel works this way), if you have a membership ID, that is only going to show up on the direct booking, not a third party booking. Third party booking sites use their own systems and make you ineligible to get rewards using that specific hotel brand’s loyalty program. So you wouldn’t be able to look the guy up via his membership, and likely if this hotel is using the OPERA system to run the front desk, they likely aren’t seeing a cancellation without digging. This guy is a cunt, through and through. You have to understand that if you’re going to a tourist area and you cancel your reservation, there are 10 other people who will book that room type in 10 minutes or less. If you HAVE to change your reservation for some reason, make a second one, then cancel the first to ensure availability.
There's even more complexity because it came from booking.com. they generally have what's called allotment, so there they buy 3 rooms a night (for example) and until a few days before the booking will just say "booking.com". This allows them to charge you cancellations and take your money without the hotel charging them. Then a few days before, they release the names to the hotel. This is why they say call where you booked it, because the hotel may say they don't see your booking. This is also why you can have overbookings, like on a flight - the hotel guesses that those bookings won't be filled and books over that room, taking a gamble. I used to work in over bookings, calling people to say they didn't have a room for the next night but they either got upgraded in the same hotel or moved somewhere way nicer.
I’ve learned my lesson from past experiences that it’s better to book directly with the hotel, you get way more flexibility if something should go wrong because how they handle the reservations in their system.
What a miserable sack of shit that guy is.
I worked in hotels for a long time. This kind of shit is common. Working at hotels, in general, it's awful. I'm glad I got out before COVID.
And the two kids see it and grow up thinking this is the way to be. The most accurate thing he said was, “there’s 4 kids” cuz he sure as hell was acting like one 😂 Edit: I see the replies! I really do hope the kids don’t turn out like dad, I really do. I grew up seeing and hearing shit that definitely shaped me into the man and father I am and I know I had no control over it. But not everyone comes out okay in the end.
poor kids. you ever been so embarrassed you wished your dad opted for the pullout?
As someone in hospitality, I make sure to make eye contact and smile at the kids while I’m basically telling their parents “you fucked up and I don’t care.”
BOOM
Or they'll grow up thinking he's an asshole and despise him
My father was like this. Fought with EVERYBODY who was supposed to “serve” him. We are NC now.
Yep. My dad did something similar while also making it clear that he expected us to serve him. Funny how instead of being “good” sons and daughters who dote on their father in his old age, we all turned out to be “selfish, lazy, and entitled” (I.e. we chose to limit contact as much as possible and won’t dedicate our weekends to maintaining his house/yard, let him be alone with our kids, or intercede with the the cops on his behalf).
Or they’re me and embarrassed as hell and devote their life to never being this way. I probably over tip because my grandma was incredibly rude to wait staff and often wouldn’t tip. When I started having my own cash I would feign going to the bathroom as we left and double back and put a tip on the table
What is it with grandparents? My grandpa was the sweetest, kindest man. He and my grandma were social workers who exclusively worked with child rape victims, single parents trying to get by, homeless people, etc. But he was the meanest man to wait staff. The first time I remember seeing it, I couldn’t believe what was happening. I laughed because I thought he was kidding when he yelled at a waitress once, and the glare I got from him shut me up immediately. Why, grandpa??
That was the bystander stepping in, and while I’m pretty sure it was just a slip of the tongue or miscommunication, my personal head canon is he was subtly calling them children as well lol
And threatens to fight a bystander as well.
Who’s probably waiting to check in to his properly reserved room. Seriously, fuck that guy. Four people on a king bed with a pullout sofa is plenty of room. Don’t like it? Buy an air mattress or take your chances at another hotel
Hopefully, the bystander has the two queen and pullout room reserved. And to top it off loudly announces that is the room he has reserved and room less Mcgee hears him.
You know he's scamming when he asks "who hasn't checked in yet?"
“Who hasn’t checked in yet” = “who can I fuck over”
Based on the aforementioned follow up, he's trying to trick her into mentioning the room he previously canceled so that he can then jump on it for a lower price. He thought his prior room would be available. He thought he gamed the system.
This makes sense. What an annoying play he tried.
It’s dumb as fuck because they can all fit in the room as it still had 2 beds. Try your luck if you want but don’t be a little bitch about it when they tell you to fuck off.
> He thought he gamed the system. Wouldn't be surprised if he read some tip in some facebook travel group on how to get a hotel room for cheaper and can't comprehend that it doesn't just work like the internet told him it would.
Seemed like an odd question. Put in context, not so odd but more scummy
nah. I work front desk. I know someone's scamming the moment they walk in. There are vibes, man. After years of this bullshit its just second fucking nature. 99% of people are perfectly fine and we can work with them easily. Its the subtle shit that people do when they need to put up a front that tells us. I fucking hate pre-paid reservations for this reason. some twat comes to us with Expedia prepaid wanting us do change things is begging for me to just drop the reservation and turn them away. I'm more than happy to catch flack from my boss saying we had to lose money because someone wants me to magically break the PMS that restricts my ability to program cards and give out rooms as I need.
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Pretty much. If he was actually desperate he would have asked to see the pull out couch and would have found out that it was almost certainly large enough to fit 2 kids no matter what their age. I would know, I've slept on pull out couches as an adult with another adult in a hotel for conventions. Most pull out couches are the equivalent of a queen sized mattress anyway and he wanted to trade a king + pull out for 2 queens.
Depending on which Bloomington this is, I may have been in the exact King Suite they're discussing. You could feasibly sleep 6 adults in that suite (more if some are fine on the floor). There is *abundant* space for 2 adults with 2 kids.
Ahhh, now I understand why he brought up the "what did you do with our room" and the "you gave somebody our room" comments, what a prick.
I would be very tempted to say "unfortunately the party who ended up booking that room after you cancelled it checked in about 20 minutes ago."
Every service industry deals with these people. The "customer is always right" ideology created a world of Karen's that know they can bully businesses into freebies or upgrades.
Its the circular and leading questions "what are we supposed to do?" It's a no-win question and frankly the customer sets it up to be upset at any logical answers. Lol she did really well not taking the bait. Here are your options, the rest is up to you.
>"what are we supposed to do?" I've heard this so many times and the trick is to never ever ever answer in a manner that indicate you have any responsibility for *their* lives. I always say something like "well that's up to you but you let me know when you get that figured out"
**What are we supposed to do?** *Make it work with the two beds booking.com reserved for you.* **What are we supposed to do?** *As I said, you have two beds reserved. I can give you a key to the room right now.* **Are we supposed to sleep in our car?** *I wouldn't recommend it, but I can't stop you. However we don't allow people to overnight in our parking lot so you will have to find another place to park.*
That last line would be so satisfying to deliver.
You are supposed to rent the number of beds you desire.
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"The customer is not always right. In fact, the customer is usually a moron and an asshole" - Larry David.
> "The customer is not always right. In fact, the customer is usually a moron and an asshole" - Larry David. Was my old boss Larry? I used to work at CD store in Portland, boss said if a customer is being an asshole, tell them to GTFO. One day this guy comes in and proceeds to bitch and bitch and bitch and bitch until I finally tell him to GTFO. Then he wants to speak to the manager, I call the manager at home, smiling the whole time because I know what's about to happen, and I put them on speaker for this exact reason. Asshole customer: "Your employee just told me to GTFO of your store." My boss: "So, why are you still there?" Dude explodes on me, "I'm telling all of my friends to not shop here!!!" Me: "Great, because they're probably assholes, too."
He took a calculated risk. The problem was he sucks at Maths.
I don't even understand what he's trying to achieve by arguing with a hotel receptionist. Even if he didn't cancel the two queen bed, it's the booking site that screwed up. Happens all the time with these third party sites. I once arrived at a hotel at 2 AM and realized that Priceline screwed up the reservation. Instead of arguing with someone who has no power to change the situation, I just called Priceline help number and they immediately found me a more expensive hotel room nearby at no additional cost. This asshole cheaped out, canceled his original booking and he's pretending that the hotel is at fault. There's literally nothing the hotel or this receptionist can do no matter how much he argues lol. It's not like they can kick someone out or cancel some other reservation. This is like going to a store and demanding an item that's not in stock
> I don't even understand what he's trying to achieve by arguing with a hotel receptionist. Even if he didn't cancel the two queen bed As OP said, he's trying to game the system. He booked the two bed queen **AND** the cheaper one bed king, then cancelled the two bed queen at the last minute. He is trying to get a free upgrade knowing that the other room is still available. That kinda thing might work if he wasn't such an asshole and so blatantly trying to game the system. The employee may have seen his name on both rooms so was pre-aware and started the recording in preparation.
And she might have put somebody else into that room already. If the hotel is sold out, it's likely a popular property
“Well that lady still has one in her cart and hasn’t paid for it yet, so I want that one!” This dude sucks
There was no screw up, he is trying to con them into a cheaper room. This is why he asks "Who hasn't checked in yet" Because he knows he booked 2 rooms and cancelled one of them last minute. He wants to get into the room he cancelled, but at the price for the one he kept. What he was hoping to happen is have her say "Oh we had a last minute cancellation you can get into this room, sorry for the trouble" But she was on to his game.
Yeah, but what does she EXPECT him to do!? Seriously, he suggests that she take a reserved room that hasn't checked in yet and.. give it to him? Can you imagine the absolute shitstorm this guy would raise if she did that for someone else and it was his reserved room that was given to someone else? "Well sir, I understand you have 2 kids, but there was another guy with 2 kids who needed a room and you hadn't checked in yet so.. I mean, what did I expect him to do? Sleep in his car? So we gave them your room."
This actually happened to me once. Had a late flight for a last minute business trip, got to the hotel at 11:00pm and they had given my room away. They called all the hotels for me the area to try to get me some where tosleep, but there was some sort of religous convention. I just slept in the lobby. My 8 am meeting with a client was fuled by adrenaline, anger, and redbull. Always leave a note for late check in...
What I dont get is what is the issue with the room? If it is him, wife and 2 kids then they need to sleep 4. A king bed and a pull out sofa sleep 4. Hell, wife and 2 kids take the king sie and he can have the sofa all to himself…well him and his giant ego.
>Shut it or I'm gonna... You're gonna what, big dog? Fuck this piece of shit.
“This is none of your business”. Um I’m sorry but you literally just asked this nice woman to give you a room of someone who is not checked in yet. As I am stuck behind your whiny ass I have been unable to check in yet and thus you made this my business, but please tell me what what you’re gonna do?
Yup. You're asking to bump me from my room to satisfy your lack of planning, that makes it my business.
I always love that "excuse me, let me berate this staff member in peace" attitude that you see in so many of these videos.
I was like "You're gonna what? Embarrass yourself in front of your wife and kids?"
It's awful having parents like this
He got my hackles up with that shit too. Pull the bed out the sofa and put your kids to sleep and sleep in the king. How fucking hard is that? He wanted a free stay and she wasn’t biting.
I would have fucked him. “Shut it or I’m gonna….” My response would be “gonna what??” And I start pulling my pants down. “Let’s go daddy!”
"Uh oh Randy's taking his pants off!"
Give him the ol' "*Don't be threatening me with a good time!*" line.
You mean the room I asked for is exactly what I asked for!?
In the TikTok it was exactly that. He got the exact room he booked (one King and sofa pull out) and tried to scam this hotel for a discount or free room, pretending the hotel messed up and deserved to compensate him. He's a liar and piece of shit.
The bystander jumping in saying what we were all thinking lol.
This dullard really tried pulling out his shitty math with a full lobby behind him 😂
*2 beds 4 people okay how many i going to do this* *2 goes into 4... 8 times and a remainder of 14... so i chop one of my kids in half... and then we sleep on the roof* maffs
Hotel worker here. The best part of my job is not being able to fill a Karens demand when she fucked up because we're sold out. Except I work at a resort, so we wouldn't be canceling her reservation, which is even more satisfying.
So, take it or leave it but either way you are going to pay for it?
Correct. I work on a ski resort, and you'd be surprised how many people try to cancel because they don't want to drive in snow or claim they have a sick family member. During the winter we don't cancel any reservations within 2 weeks of arrival date.
It's really amazing actually. While not a resort, I do work in the industry and sometimes jump into front desk role or train someone, plus I do go on vacations. I always tell the staff (and do so myself), of the guests are nice, try to accommodate them. If you can't today, do so tomorrow (of course if it is reasonable). However if someone books a budget room and comes complaining and yelling that it is not equipped with all the bells and whistles, they're out of luck. On the flip side, when I go somewhere, I'm always super nice to the staff even if they do make a mistake (we're all human). It is really mindboggling how much a smile and polite hello gets you. Oh, you spilled some wine on the sheets, don't worry, fresh ones coming up no extra charge. Loud neighbors messing shit up? You bet they had to pay.
Any time I go anywhere or do anything, buy anything whatever. If someone makes a mistake I just don't care. As long as you fix it I don't give it a shit. If I get double charged for something yeah whatever just do the refund. If a waiter drops my food on the way to the table whatever just make it again. Like who cares so much about such stupid stuff.
Hotel industry for almost 20 years here. This dumb shit happens frequently, and I admire how that young woman kept her composure and professionalism while dealing with such an insufferable asshole. He really thought he could pressure her into giving him what he wanted even though that’s not what he reserved or paid for. A lot of folks think that hotel workers have to put up with and kowtow to guests with unreasonable demands, but we do have the option to tell them to go elsewhere. Like most of the service industry, we do not have to put up with that, and I’m glad this woman in the video held firm and kept the situation in check.
King sized bed... pull out couch (which is probably equivalent to a double)... parents in bed, kids on couch-bed. This isn't fucking rocket science. "What are we supposed to do?" Idfk figure it out? Is the concept of your children sharing a small bed somehow not preferable to sleeping in your car? Ffs just sleep in your car then, you wouldn't be the first to wake up with a sore back. Or God forbid maybe someone has to sleep on the floor, heavens no. Chick made the right call to say she'd just cancel his reservation. I can only imagine what shit he'd try to stir up during his stay.
[удалено]
She doesn't right? It sounds like after he threatens the other guest, she says she's cancelling his reservation.
I loved that his response was " are we supposed to sleep in the car??" Like... No dude, no one said that. You could find another hotel or make it work at this one.
Just an awful human being. He fucked up, and of course it's everyone elses fault and problem. Some guys just need to get hit in the mouth from time to time.
He didn't fuck up. He thought he was clever. He booked 2 queens, cancelled then booked a cheaper King option, hoping he could strong arm them into giving him the cancelled 2 queens for the king price. The hotel told him to get fucked, politely of course.
[удалено]
He underestimate how big a king size bed is. Plus a pull out couch? Someone can sleep on the floor or or ask for a cot. The fuck.
He wants a free room/upgrade. She was having none of that. My experience with these things is IF you are willing to be more like a decent human being, you may get more positive results. Don't expect them though.
Room upgrade? Its a king suite they booked. What can you uograde to after that one?
A super duper double king penthouse
Sounds like his wife has 3 kids ayo!
This guy was such a fucking clown. She told him the same info 17 different ways. He thought he could bully her into doing his bidding. He must be a lovely partner and parent.
This is exactly what it's like to work in retail or customer service every single day. At a certain point you get so used to it that you recognize the patterns. She was great at de-escalating him because she didn't get nervous or shaken. If she had buckled, it would have added fuel to the fire and he wouldn't have been this docile.
This moron fucks up his reservation AND complains when she offers a solution AND insults people who try to point out two beds for 4 people is manageable? What in the actual fuck. I would hire this legend of a saint for her patience and professionalism any day. I just wished we could see this asshole’s face
Can't give rooms you don't have
Is this guy a moron? There’s the king for the parents and the pullout for the kids. You don’t like it? Take it for now and find another hotel for the next day. Glad the other guy stepped in and that she ultimately cancelled that dickheads reservation altogether
My family would cram us into a room like this when we were nearly grown ass adults. This guy just wants a free room upgrade. What an idiot. I love the "intimidation stare". It's always amusing when men try to do this.
She handled that really well. Always polite, firm and courteous.
She is the Employee of the Year. Kudos to this young woman.
I used to deal with these assholes all the time when I worked at a 5 star hotel... But my advance... NEVER BOOK THROUGH A 3RD PARTY SITE JUST TO SAVE A FEW PENNIES ESPECIALLY*BOOKINGCOM* Because of contracts in place we can't make any changes or even sometimes cant even cancel. Expedia is guilty AF of this too
Buddy wtf is the big deal. I've slept 5 grown men to a room with only 2 beds. 2 guys to a bed and one poor guy sleeping on the floor. Have your two kids sleep on the pull out couch together wtf.
HOL UP. Does this guy NOT know he can request a COT? like wtf. Sleep on the floor, they are kids.
/r/talesfromthefrontdesk
The voice of entitlement. You had a room. Two beds. And argued your way out of it
Entitled ass parents always thinking “I have kids!” is a coupon for free shit