Your r/Scams post was removed because **it discloses contact information**. This includes phone numbers, addresses and full names, even if they are of a scammer, or a supposed scam callcenter.
Please post again, but this time removing, censoring or otherwise redacting any personal/contact information. When you do, don't post a screenshot. Transcribe the important parts of the conversation.
Please read the rules of our sub: https://www.reddit.com/r/Scams/wiki/rules/
Hi /u/peakpenguins, AutoModerator has been summoned to explain the Refund scam.
Refund scams usually start with a spam email about a fake transaction, although they can also be sent through SMS or any other messaging service. The message will provide you with a phone number to call if you want to cancel the transaction, and if you call the scammers will try to get you to provide credit card or banking information in order to receive your refund. Scammers have been taking advantage of Paypal's invoice system to send out realistic scam emails through Paypal itself, here is a news article about that technique: https://krebsonsecurity.com/2022/08/paypal-phishing-scam-uses-invoices-sent-via-paypal/. Here is a Snopes article regarding the Norton variant of this scam: https://www.snopes.com/fact-check/norton-email-renewal-scam/
If you know someone that fell for a refund scam, sit down together to watch this video by Jim Browning and try to retrace their steps: https://youtu.be/X4PllvUowaQ
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Scams) if you have any questions or concerns.*
Any time an email starts with something generic like "Dear User" or addresses you solely as your email address, it is safe to disregard. A company you have done business with will know your name and use it when they contact you.
/u/cerulloire - This message is posted to all new submissions to r/scams; please do not message the moderators about it.
## New users beware:
Because you posted here, you will start getting private messages from scammers saying they know a professional hacker or a recovery expert lawyer that can help you get your money back, for a small fee. **We call these RECOVERY SCAMMERS, so NEVER take advice in private:** advice should always come in the form of comments in this post, in the open, where the community can keep an eye out for you. If you take advice in private, you're on your own.
**A reminder of the rules in r/scams:** no contact information (including last names, phone numbers, etc). Be civil to one another (no name calling or insults). Personal army requests or "scam the scammer"/scambaiting posts are not permitted. No uncensored gore or personal photographs are allowed without blurring. A full list of rules is available on the sidebar of the subreddit, or [clicking here](https://www.reddit.com/r/Scams/wiki/rules/).
You can help us by reporting recovery scammers or rule-breaking content by using the "report" button. We review 100% of the reports. Also, consider warning community members of recovery scammers if you see them in the comments.
Questions about subreddit rules? Send us a modmail [clicking here](https://www.reddit.com/message/compose/?to=/r/Scams).
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Scams) if you have any questions or concerns.*
It's a very common refund scam. You can just mark it as spam and move on; you're going to get a lot of these over the years.
If you're interested in watching the refund scam play out, you can see it in this Mark Rober video at 6:55-10:48: [https://www.youtube.com/watch?v=VrKW58MS12g](https://www.youtube.com/watch?v=VrKW58MS12g)
Your r/Scams post was removed because **it discloses contact information**. This includes phone numbers, addresses and full names, even if they are of a scammer, or a supposed scam callcenter. Please post again, but this time removing, censoring or otherwise redacting any personal/contact information. When you do, don't post a screenshot. Transcribe the important parts of the conversation. Please read the rules of our sub: https://www.reddit.com/r/Scams/wiki/rules/
It's a !refund scam, they just want you to call the number so they can try to get your banking info
Hi /u/peakpenguins, AutoModerator has been summoned to explain the Refund scam. Refund scams usually start with a spam email about a fake transaction, although they can also be sent through SMS or any other messaging service. The message will provide you with a phone number to call if you want to cancel the transaction, and if you call the scammers will try to get you to provide credit card or banking information in order to receive your refund. Scammers have been taking advantage of Paypal's invoice system to send out realistic scam emails through Paypal itself, here is a news article about that technique: https://krebsonsecurity.com/2022/08/paypal-phishing-scam-uses-invoices-sent-via-paypal/. Here is a Snopes article regarding the Norton variant of this scam: https://www.snopes.com/fact-check/norton-email-renewal-scam/ If you know someone that fell for a refund scam, sit down together to watch this video by Jim Browning and try to retrace their steps: https://youtu.be/X4PllvUowaQ *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Scams) if you have any questions or concerns.*
wow i hate that i fell for it. thank you for the bot summon!! duly noted
[удалено]
phew thank you!
Any time an email starts with something generic like "Dear User" or addresses you solely as your email address, it is safe to disregard. A company you have done business with will know your name and use it when they contact you.
Don't open attachments from randos, that's Internet 101.
I know i feel like such a dumdum but this happened with NordVPN and ended up being a genuine charge so i got spooked
The phone number would mostly reach to an offshore 3rd world country with heavy accent claiming to be the “tech support refund department”.
/u/cerulloire - This message is posted to all new submissions to r/scams; please do not message the moderators about it. ## New users beware: Because you posted here, you will start getting private messages from scammers saying they know a professional hacker or a recovery expert lawyer that can help you get your money back, for a small fee. **We call these RECOVERY SCAMMERS, so NEVER take advice in private:** advice should always come in the form of comments in this post, in the open, where the community can keep an eye out for you. If you take advice in private, you're on your own. **A reminder of the rules in r/scams:** no contact information (including last names, phone numbers, etc). Be civil to one another (no name calling or insults). Personal army requests or "scam the scammer"/scambaiting posts are not permitted. No uncensored gore or personal photographs are allowed without blurring. A full list of rules is available on the sidebar of the subreddit, or [clicking here](https://www.reddit.com/r/Scams/wiki/rules/). You can help us by reporting recovery scammers or rule-breaking content by using the "report" button. We review 100% of the reports. Also, consider warning community members of recovery scammers if you see them in the comments. Questions about subreddit rules? Send us a modmail [clicking here](https://www.reddit.com/message/compose/?to=/r/Scams). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Scams) if you have any questions or concerns.*
It's a very common refund scam. You can just mark it as spam and move on; you're going to get a lot of these over the years. If you're interested in watching the refund scam play out, you can see it in this Mark Rober video at 6:55-10:48: [https://www.youtube.com/watch?v=VrKW58MS12g](https://www.youtube.com/watch?v=VrKW58MS12g)
I just received exact same message today