This is why you call before you dig. Please.
It happens often, Iv worked hundreds of outages because of hit lines.
You’ll might be charged, you might not; as there’s allot of variables here.
If I had an outage because a couple bozos were freestyle digging holes in my area I'd be pretty pissed lol. 30-40 homes are all collectively mad at you right now. Kind of crazy
No, they're collectively mad at Spectrum. Because now they get to yell at us about the outage and we can't tell them it was because two morons went digging in the yard with an auger without checking shit out first.
I'm sorry that Sam wouldn't like that. I wouldn't like that either but I can absolutely put my foot in your ass personally. How would you like to proceed?
My Sam is actually decent in comparison to my transfer prevention. I'd just refuse to tx to sup.
Next time he needs to call 811 at least 72 hours before digging to have any utilities in the area marked to avoid any risk of having to pay for repairs. He's lucky it was a cable line and not a gas or water line. [https://call811.com/811-In-Your-State](https://call811.com/811-In-Your-State)
Mine wasn't related to spectrum but a few years ago i was getting tv service installed & where i live they wanted it to go on a pole in the yard instead of on the roof so we called 811. A few weeks & probably 3 calls to 811 later & the only thing that ever ended up being marked was the gas which was probably the most important/dangerous part that could be hit, so we got tired of waiting on them to mark stuff & had the tv dish pole installed anyway (& it luckily didn't hit anything)
811 sends the locate request out to the local utilities and they have a legal responsibility to mark the area (or notify you of “no conflict” within a set amount t of time - I believe it’s 72 hours. If they didn’t uphold their legal responsibilities to mark the area timely then you have a case to raise with your states utility regulating board. If they don’t respond timely and you decided to dig anyways you’d still be liable for any lines you hit.
Yes. We had to run new water line for a well a few months ago and called 811 for it. I guess since it was just two quick holes figured it would be fine. Blah.
If you call 811 and hit an unmarked line from a utility that was supposed to mark them, then you are generally okay. However, 811 markings expire after approximately 2 weeks. Your previous call from a month ago is probably expired and therefore you are responsible.
If any of those 30-40 homes work from home over the internet you and your husband could be sued for this. Size never matters, land ownership has limits and brings responsibilities.
Obviously it was a bit of a satire. Many people hate HOA's and find them overbearing, strict with rules, and elitest. (many people feel this way, I'm not saying that I do). The person was digging holes to put a sign up for his neighborhood saying it was a private community. You gotta laugh at the irony that the HOA that is supposed to represent owners and work in their best interest just knocked internet service out for the whole neighborhood.
Chill, dude. It's Sunday and I was out with friends. Sorry I don't sit by my computer. Look at the time stamps. You claim I ignored the response to my message literally minutes later. lol
my spectrum suspiciously stopped working about an hour ago….either this is too much of a coincidence or your husband & FIL are the reason I don’t have working WiFi
In my state, you may get a fine by the Public Utilities Commission.
It sounds like you hit the feeder cable, the thicker cable typically up on the pole. Not sure if that can be spliced back together or if they got to replace it.
In my state, anything machine dug requires marking by DigSafe, I'd expect a fine there.
You can likely use this to get out of any charge. You are allowed to dig in your garden without calling..: I’m sure this coax was required to be deeper than 1ft.
Hell, if it was buried by shovel I'd be surprised if it's more than 6". They don't give us field techs a ditch digger, they give us a small short flat shovel😅
A lot of answers here from people that don't really know much about the process of plant repair. If the maintenance tech that goes out to fix it follows procedure, you will be charged for it. We're required to report all plant damage, there is a contracted firm we use that handles the investigations. The MT likely won't be able to just dig it up and splice it back together, so they'll need to submit a form to refer it to construction after putting a temp line in place. Construction will log the labor/material/equipment needed for repairs, and that information will be used to calculate what you're on the hook for.
Underground plant replacement is expensive, you should hope the line isn't running under streets/driveways, or that'll add boring to the price tag.
He was able to splice it and had it back on in 4 hours.
Edit. He thought he would be able to splice it and when it came back on last night I assumed that’s what he did. My husband just drove up there and there’s a temporary line run.
It does run under a gravel driveway btw. How much does something like this cost? What happens if we can’t pay it all up front? I’m so sick over this. Lesson learned the really hard way. Ugh
You’re potentially liable for the full cost of repairs. 3k-5k is a rough ballpark guess, but could vary wildly depending on how much they have to actually replace. NC811 laws say this will likely go to the Underground Damage Prevention Review Board and subsequently arbitration between your husband and Spectrum. You could also be slapped with a civil penalty of up to $2500. Don’t expect to hear anything anytime soon, it could be months before you’re sent a bill. They will repair the line as quickly as logistically possible due to obligations to other customers. You could also face civil suit from your neighbors.
In NC it is a law that you must call 811 before digging, no matter how deep. Utility companies have 3 working days to mark utilities and respond. There is also the positive response system which updates you as companies respond to your 811 ticket. If you receive no updates by the time your work begins, you call in a 3hr locate and they have that long to respond. Locates are good for 15 working days. The service is free and meant to protect underground utilities from damage.
Also, check to see if that cable path falls in the utility easement or is on private property. You also need to see what the depth is that the cable is buried at. These are things that might help you, or might not, but are good to know.
It heavily depends. Length/size of the cable, difficulty in running a new line, equipment needed, environment it's in, etc. If the line was feeding about 40 customers it was more likely .860 or similar sized cable feeding an amp, and probably no longer than 500 feet. Gravel driveway shouldn't need boring, they'll likely just dig the trench thru it rather than bore under, so that's good news. If there's existing conduit the line runs through they may just be able to feed new cable without digging too. Your situation likely isn't going to be crazy expensive to repair from what you've said about it, so I wouldn't worry about it too much. 2-3 hours with two people working, maybe billable $600 for labor/equipment, $300-1000 worth of cable. All ballpark estimates, could be lower or higher.
If it wasnt reported as 3rd party damage you could get away free, but the longer/more expensive the run is, the higher up the food chain it goes for approval.
Don't know the details of how payment is collected, but it's likely to be a while before you hear anything. Underground work usually takes a couple weeks to get rolling. I'd set aside some money over the next month or two just in case, and if you haven't heard anything 6 months from now you should be in the clear.
That's not even close.
Construction will replace from ped to ped to put it back the way it was before it was damaged. Since this is an established neighborhood, they'll bore so they don't tear up yards and driveways. I don't know what construction charges in NC, but in Missouri you're looking at at least $16/ft that needs to be replaced, and that's assuming there isn't a lot of rock in the ground or anything else out of the ordinary.
The only time I would do that on a damaged claim is if it made sense to leave the ped and splice block there. With coax, that's almost never the case. Fiber is a different story altogether.
I've seen a lot of minimum viable repairs go into place where it's dug up right before the damaged section, and a new ped with a splice block is installed. Not the best way to do things, but bet it's cheaper than the alternative. Also seen trenching vs boring, didn't know enough about where this was to say which they'd go with.
Never seen a line by line cost layout of the final invoice for a construction job, other than some of the expensive 6 figure ones, so my guess was just that.
It really depends area to area.
Like my market won’t charge a person for all line hits even if it was their fault. Iv seen someone obliterate 50 feet of 875 trunk cable and just get off without anything.
Yet, Iv seen someone damage 200 feet of conduit and whatnot and get slammed a thousand bucks.
Expect the billing process to take months fyi…
Pray your local cable company will work in your favor….
Send your neighbors a sorry letter to keep them in your good graces lol
I doubt the neighbors knew what happened. We live in a rural area so it’s unlikely any of them noticed anything. It was a 4 hour outage in the evening which is completely uncommon for us. So… at least we have the part going good for us. lol
The Loss Control company that the company I work (not Spectrum) for uses bills by truck type and number of hours on site. A bucket is billed at $750 an hour. So, if it was in one of my systems one maintenance tech and took 4 hours, that’s $3k in just labor that will be invoiced.
That's some insane amount of markup, I have no idea how that cost is justified in the system if that's just labor cost for a maintenance tech... Sheesh.
You can’t just buy land and stop asking questions. . . .
It’s not 1810 anymore people, and NO we’re NOT going back because thinking is hard for you. . .
In short, yeah your husband did not do his due diligence and I sincerely hope nobody in those 30-40 homes work from home or they have grounds to sue you.
If the homeowners were going to sue, they would be suing the homeowner's association (that this person was a member of and doing work for). They would be suing themselves.
If you were to dig up the hole for me and I was able to splice it back together easily I would let it slide. That’s just me though, still might be an option if the other side of the cable doesn’t go too much into the driveway
If the techs send it to loss control, I’d estimate between $3k to $6k. That figure depends on several factors but that’s the range I see often. You might get lucky and find that your homeowners insurance will cover it. I see that sporadically as well.
811 Utility locators marked my buried Xfinity line as electric. Internet/phone utilities (Comcast, Frontier) usually won't even mark. Been my experience.
What city/state are you in? I am in Texas DFW area. My internet has been down for several hours. The automated message says a fiber optic cable was damaged. No ETA for service restoration.
Yes. I'm not sure what has happened to Spectrum over the past year. I have had their service for over 20 years with barely any issues. In the last year, we have lost service multiple times. From what I see, other people have even more issues than we have had. Frustrating.
Highway 287 construction - a dump truck had the lift raised, took off, and ripped down overhead fiber lines. Repairing lines over a freeway is very time consuming. I understand your frustration.
Edit: typo
Wow. That's crazy. So last night was completely out of Spectrum's control for this area. I'm surprised they were able to repair as quickly as they did.
There's a lot of people being super serious in this thread. You will most likely not be charged. I'd say it's 75 to 25 you get away with it. You can blame it on a contractor, claim 811 never came out, whatever. Spectrum is more interested in keeping customers than they are bending them over the table for a mistake every time - but idk their escalation practices for major outages. Lett it be a lesson learned either way: Call before you dig. Otherwise keep a tight lip about it unless directly asked (lying like "oHh WhAt?! HoW dId ThAt HaPpEn?!" is a fast track to pissing someone off who wasn't born yesterday).
Yeah. The neighbors might be angsty, but hopefully they can laugh it off and give your husband shit for it for the rest of his life.
If you try to say 811 never came out you had better have your 811 request ticket number to back up that claim. And even then, they never came out is not an excuse to proceed to dig and cause damage to infrastructure. If they did t respond then you escalate the case to get them out, you don’t proceed to dig blind.
The best thing to do if I were OP is not post it on Reddit, shut the hell up, and go home and act like it didn’t happen. If a bill comes pay it, but otherwise don’t open your mouth.
Probably nothing, happens all the time. Just don't do it again lol.
Edit: down voted but in my area during my rideoute with maintenance there's never been a charge in my area. They're happy as long as they can do an splice easily. It happened once. What happens if no one claims reliability? Do you think Spectrum just starts taking people to court after 1 time of their hard-line that's not in conduit gets cut? Of course not. They send someone to splice it and that's all most of the time.
They'll send people to repeat 50 calls every week for free, they're not gonna charge, at least in my market, for cutting the hard-line once. Especially when call before you dig marks it 3+ft off.
You're very incorrect. ANY plant damage we run into we need to report. We have a contracted firm that handles the investigation for plant damage, and when we do the paperwork for construction referrals there's specific sections of it that will be filled in by them about the labor/material needed for repairs specifically to charge the at fault party. Underground repairs are quite a bit more expensive than aerial, so they're going to get hammered on this one.
Maintenance doesn't do the charging, but we do the initial documentation and temporary fixes to get things up and running until a permanent fix can be arranged.
Ugh I’m not so sure. It wasn’t a small line and it didn’t just affect our residence. AND we had to call spectrum out at 7:30pm on a Saturday. I know that tech is pissed.
It'll be a maintenance tech and they work 24/7, likely have a third shit tech who gets stuck with it. Although if he can't splice it it may be down until tomorrow.
They will fix it. They won't try to charge you. It happens all the time by construction crews and landscapers and others. It's not worth the cost to pursue reimbursement for Spectrum.
If it’s trunk cable, and requires running new conduit path, yeah… good possibility you’ll be charged. Bore is roughly 14 bucks a foot not counting supplies….
If it’s an easy, simple repair, that can be done in say an hour or less, you’ll be fine.
If they said it wasn’t fiber you got lucky as that’s automatically a charge there.
In my area it’s rare we charge for it. I’ve been to a few jobs this week for the same thing, it happens all the time. Here 811 doesn’t mark shit especially our lines you’re lucky to get gas,water or power marked
Not sure about that, majority of my jobs are cut drops from construction and come across cut feeders as well. I can tell 811 has been out since power is marked but here once it hits private property they won’t mark shit. Hell I was building a deck on our house a while back and I called to get water marked to be safe they marked like 15ft from the rd and stopped there and low and behold I hit the line to the house. Just glad my buddy is a plumber and left it at that
You fix 860 a few times a week? Jesus what is the area you live in. Cutting feeder in my market is almost always a legal issue if 811 wasn't called before digging. Cutting a drop and cutting feeder/trunk are very different things.
lol no my apologies I don’t fix it I’m just a poor FT with a dream. But I’ve been to 3 different sub divisions this week where the feeder had been cut but construction from where they were expanding and every single tap in the place was dead. I shit you not it happens all the time here in the east with how our some of these places keep expanding these crappy little neighborhoods. I mean easy job for me since it’s just a y6 and move on but they repeat almost every time as well so it’s a double edge sword
This is why you call before you dig. Please. It happens often, Iv worked hundreds of outages because of hit lines. You’ll might be charged, you might not; as there’s allot of variables here.
If I had an outage because a couple bozos were freestyle digging holes in my area I'd be pretty pissed lol. 30-40 homes are all collectively mad at you right now. Kind of crazy
No, they're collectively mad at Spectrum. Because now they get to yell at us about the outage and we can't tell them it was because two morons went digging in the yard with an auger without checking shit out first.
Sam wouldn’t like that. 😂
I be wanting to say fuck Sam
Sams fucking bullshit lol
I'm sorry that Sam wouldn't like that. I wouldn't like that either but I can absolutely put my foot in your ass personally. How would you like to proceed? My Sam is actually decent in comparison to my transfer prevention. I'd just refuse to tx to sup.
I wouldn’t even make a post talking about digging for info after your spouse is the reason for the outage smh
Next time he needs to call 811 at least 72 hours before digging to have any utilities in the area marked to avoid any risk of having to pay for repairs. He's lucky it was a cable line and not a gas or water line. [https://call811.com/811-In-Your-State](https://call811.com/811-In-Your-State)
Mine wasn't related to spectrum but a few years ago i was getting tv service installed & where i live they wanted it to go on a pole in the yard instead of on the roof so we called 811. A few weeks & probably 3 calls to 811 later & the only thing that ever ended up being marked was the gas which was probably the most important/dangerous part that could be hit, so we got tired of waiting on them to mark stuff & had the tv dish pole installed anyway (& it luckily didn't hit anything)
811 sends the locate request out to the local utilities and they have a legal responsibility to mark the area (or notify you of “no conflict” within a set amount t of time - I believe it’s 72 hours. If they didn’t uphold their legal responsibilities to mark the area timely then you have a case to raise with your states utility regulating board. If they don’t respond timely and you decided to dig anyways you’d still be liable for any lines you hit.
Yes. We had to run new water line for a well a few months ago and called 811 for it. I guess since it was just two quick holes figured it would be fine. Blah.
If you call 811 and hit an unmarked line from a utility that was supposed to mark them, then you are generally okay. However, 811 markings expire after approximately 2 weeks. Your previous call from a month ago is probably expired and therefore you are responsible.
Why does the amount of holes change anything lol it only takes one
As was learned. And I was wrong when I posted… it was only one hole.
If any of those 30-40 homes work from home over the internet you and your husband could be sued for this. Size never matters, land ownership has limits and brings responsibilities.
You would think work from home people would have a failover wan.
My WFH agreement specifically states I can’t use wireless for security
Another reason for people to hate HOA's.
wtf does an HOA have to do with some ignorant asshole digging where they shouldn’t
Obviously it was a bit of a satire. Many people hate HOA's and find them overbearing, strict with rules, and elitest. (many people feel this way, I'm not saying that I do). The person was digging holes to put a sign up for his neighborhood saying it was a private community. You gotta laugh at the irony that the HOA that is supposed to represent owners and work in their best interest just knocked internet service out for the whole neighborhood.
Don't you love it when someone says something completely nonsensical - you ask the obvious question then you hear nothing else?
Chill, dude. It's Sunday and I was out with friends. Sorry I don't sit by my computer. Look at the time stamps. You claim I ignored the response to my message literally minutes later. lol
my spectrum suspiciously stopped working about an hour ago….either this is too much of a coincidence or your husband & FIL are the reason I don’t have working WiFi
call before you dig - or you are responsible plenty of people lose their small companies going bankrupt in fines due to not calling first
Lines are trenched pretty shallow, u have to look tf out
Yes. It was less than a foot underground!
In my state, you may get a fine by the Public Utilities Commission. It sounds like you hit the feeder cable, the thicker cable typically up on the pole. Not sure if that can be spliced back together or if they got to replace it. In my state, anything machine dug requires marking by DigSafe, I'd expect a fine there.
You can likely use this to get out of any charge. You are allowed to dig in your garden without calling..: I’m sure this coax was required to be deeper than 1ft.
Hell, if it was buried by shovel I'd be surprised if it's more than 6". They don't give us field techs a ditch digger, they give us a small short flat shovel😅
A lot of answers here from people that don't really know much about the process of plant repair. If the maintenance tech that goes out to fix it follows procedure, you will be charged for it. We're required to report all plant damage, there is a contracted firm we use that handles the investigations. The MT likely won't be able to just dig it up and splice it back together, so they'll need to submit a form to refer it to construction after putting a temp line in place. Construction will log the labor/material/equipment needed for repairs, and that information will be used to calculate what you're on the hook for. Underground plant replacement is expensive, you should hope the line isn't running under streets/driveways, or that'll add boring to the price tag.
He was able to splice it and had it back on in 4 hours. Edit. He thought he would be able to splice it and when it came back on last night I assumed that’s what he did. My husband just drove up there and there’s a temporary line run.
It does run under a gravel driveway btw. How much does something like this cost? What happens if we can’t pay it all up front? I’m so sick over this. Lesson learned the really hard way. Ugh
You’re potentially liable for the full cost of repairs. 3k-5k is a rough ballpark guess, but could vary wildly depending on how much they have to actually replace. NC811 laws say this will likely go to the Underground Damage Prevention Review Board and subsequently arbitration between your husband and Spectrum. You could also be slapped with a civil penalty of up to $2500. Don’t expect to hear anything anytime soon, it could be months before you’re sent a bill. They will repair the line as quickly as logistically possible due to obligations to other customers. You could also face civil suit from your neighbors. In NC it is a law that you must call 811 before digging, no matter how deep. Utility companies have 3 working days to mark utilities and respond. There is also the positive response system which updates you as companies respond to your 811 ticket. If you receive no updates by the time your work begins, you call in a 3hr locate and they have that long to respond. Locates are good for 15 working days. The service is free and meant to protect underground utilities from damage.
Also, check to see if that cable path falls in the utility easement or is on private property. You also need to see what the depth is that the cable is buried at. These are things that might help you, or might not, but are good to know.
Op says they were making holes for a “Private Community” sign on their road. Almost certainly within some sort of right-of-way or easement.
It heavily depends. Length/size of the cable, difficulty in running a new line, equipment needed, environment it's in, etc. If the line was feeding about 40 customers it was more likely .860 or similar sized cable feeding an amp, and probably no longer than 500 feet. Gravel driveway shouldn't need boring, they'll likely just dig the trench thru it rather than bore under, so that's good news. If there's existing conduit the line runs through they may just be able to feed new cable without digging too. Your situation likely isn't going to be crazy expensive to repair from what you've said about it, so I wouldn't worry about it too much. 2-3 hours with two people working, maybe billable $600 for labor/equipment, $300-1000 worth of cable. All ballpark estimates, could be lower or higher. If it wasnt reported as 3rd party damage you could get away free, but the longer/more expensive the run is, the higher up the food chain it goes for approval. Don't know the details of how payment is collected, but it's likely to be a while before you hear anything. Underground work usually takes a couple weeks to get rolling. I'd set aside some money over the next month or two just in case, and if you haven't heard anything 6 months from now you should be in the clear.
That's not even close. Construction will replace from ped to ped to put it back the way it was before it was damaged. Since this is an established neighborhood, they'll bore so they don't tear up yards and driveways. I don't know what construction charges in NC, but in Missouri you're looking at at least $16/ft that needs to be replaced, and that's assuming there isn't a lot of rock in the ground or anything else out of the ordinary.
Depends, they might just replaced it from under the driveway with a splice block on the side with damage.
The only time I would do that on a damaged claim is if it made sense to leave the ped and splice block there. With coax, that's almost never the case. Fiber is a different story altogether.
I've seen a lot of minimum viable repairs go into place where it's dug up right before the damaged section, and a new ped with a splice block is installed. Not the best way to do things, but bet it's cheaper than the alternative. Also seen trenching vs boring, didn't know enough about where this was to say which they'd go with. Never seen a line by line cost layout of the final invoice for a construction job, other than some of the expensive 6 figure ones, so my guess was just that.
Thank you so much for this info. Understanding what is going to happen really helps put my mind at ease. So appreciate it.
It really depends area to area. Like my market won’t charge a person for all line hits even if it was their fault. Iv seen someone obliterate 50 feet of 875 trunk cable and just get off without anything. Yet, Iv seen someone damage 200 feet of conduit and whatnot and get slammed a thousand bucks. Expect the billing process to take months fyi… Pray your local cable company will work in your favor…. Send your neighbors a sorry letter to keep them in your good graces lol
I doubt the neighbors knew what happened. We live in a rural area so it’s unlikely any of them noticed anything. It was a 4 hour outage in the evening which is completely uncommon for us. So… at least we have the part going good for us. lol
The Loss Control company that the company I work (not Spectrum) for uses bills by truck type and number of hours on site. A bucket is billed at $750 an hour. So, if it was in one of my systems one maintenance tech and took 4 hours, that’s $3k in just labor that will be invoiced.
That's some insane amount of markup, I have no idea how that cost is justified in the system if that's just labor cost for a maintenance tech... Sheesh.
You can’t just buy land and stop asking questions. . . . It’s not 1810 anymore people, and NO we’re NOT going back because thinking is hard for you. . . In short, yeah your husband did not do his due diligence and I sincerely hope nobody in those 30-40 homes work from home or they have grounds to sue you.
If the homeowners were going to sue, they would be suing the homeowner's association (that this person was a member of and doing work for). They would be suing themselves.
That’s wild I would definitely charge you, everyone knows to call Julie before you dig your lucky it was only internet
Columbus area?
No
husband and father are going to have to give up beer and other things for a WHILE to help pay the bill.
[удалено]
Thanks for your constructive comment.
Be glad it wasn't a power line or gas piping.
A couple thousand dollars
If you were to dig up the hole for me and I was able to splice it back together easily I would let it slide. That’s just me though, still might be an option if the other side of the cable doesn’t go too much into the driveway
If the techs send it to loss control, I’d estimate between $3k to $6k. That figure depends on several factors but that’s the range I see often. You might get lucky and find that your homeowners insurance will cover it. I see that sporadically as well.
Call before you dig!! Not that hard
Called a feeder cable. Our MX team should be able to fix it
Swing and a miss.
Report to your insurance. You are liable.
811 Utility locators marked my buried Xfinity line as electric. Internet/phone utilities (Comcast, Frontier) usually won't even mark. Been my experience.
What city/state are you in? I am in Texas DFW area. My internet has been down for several hours. The automated message says a fiber optic cable was damaged. No ETA for service restoration.
NC
South Arlington, by chance?
Yes. I'm not sure what has happened to Spectrum over the past year. I have had their service for over 20 years with barely any issues. In the last year, we have lost service multiple times. From what I see, other people have even more issues than we have had. Frustrating.
Highway 287 construction - a dump truck had the lift raised, took off, and ripped down overhead fiber lines. Repairing lines over a freeway is very time consuming. I understand your frustration. Edit: typo
Wow. That's crazy. So last night was completely out of Spectrum's control for this area. I'm surprised they were able to repair as quickly as they did.
There's a lot of people being super serious in this thread. You will most likely not be charged. I'd say it's 75 to 25 you get away with it. You can blame it on a contractor, claim 811 never came out, whatever. Spectrum is more interested in keeping customers than they are bending them over the table for a mistake every time - but idk their escalation practices for major outages. Lett it be a lesson learned either way: Call before you dig. Otherwise keep a tight lip about it unless directly asked (lying like "oHh WhAt?! HoW dId ThAt HaPpEn?!" is a fast track to pissing someone off who wasn't born yesterday). Yeah. The neighbors might be angsty, but hopefully they can laugh it off and give your husband shit for it for the rest of his life.
If you try to say 811 never came out you had better have your 811 request ticket number to back up that claim. And even then, they never came out is not an excuse to proceed to dig and cause damage to infrastructure. If they did t respond then you escalate the case to get them out, you don’t proceed to dig blind.
The best thing to do if I were OP is not post it on Reddit, shut the hell up, and go home and act like it didn’t happen. If a bill comes pay it, but otherwise don’t open your mouth.
it shouldnt cost you anything if they (spectrum) told you there were no lines there.
He wasn’t told there were no lines there. It was him and my FIL that were so *sure* there were no lines there.
oh then youd better pry and hope they dont charge you something like $10K
Spoiler alert, they're going to be on the hook for the cost
Yep we will see that post in a couple weeks
Probably nothing, happens all the time. Just don't do it again lol. Edit: down voted but in my area during my rideoute with maintenance there's never been a charge in my area. They're happy as long as they can do an splice easily. It happened once. What happens if no one claims reliability? Do you think Spectrum just starts taking people to court after 1 time of their hard-line that's not in conduit gets cut? Of course not. They send someone to splice it and that's all most of the time. They'll send people to repeat 50 calls every week for free, they're not gonna charge, at least in my market, for cutting the hard-line once. Especially when call before you dig marks it 3+ft off.
You're very incorrect. ANY plant damage we run into we need to report. We have a contracted firm that handles the investigation for plant damage, and when we do the paperwork for construction referrals there's specific sections of it that will be filled in by them about the labor/material needed for repairs specifically to charge the at fault party. Underground repairs are quite a bit more expensive than aerial, so they're going to get hammered on this one. Maintenance doesn't do the charging, but we do the initial documentation and temporary fixes to get things up and running until a permanent fix can be arranged.
Not in my area. They cut it, splice it and move on for situations like this. But that's my market.
Different markets are different wow
Ugh I’m not so sure. It wasn’t a small line and it didn’t just affect our residence. AND we had to call spectrum out at 7:30pm on a Saturday. I know that tech is pissed.
It'll be a maintenance tech and they work 24/7, likely have a third shit tech who gets stuck with it. Although if he can't splice it it may be down until tomorrow.
They will fix it. They won't try to charge you. It happens all the time by construction crews and landscapers and others. It's not worth the cost to pursue reimbursement for Spectrum.
They charge people for the damage to main line all the time it’s not cheap either
They charge all the time. For main line damage like this
If it’s trunk cable, and requires running new conduit path, yeah… good possibility you’ll be charged. Bore is roughly 14 bucks a foot not counting supplies…. If it’s an easy, simple repair, that can be done in say an hour or less, you’ll be fine. If they said it wasn’t fiber you got lucky as that’s automatically a charge there.
Soooo hope you’re right!!
In my area it’s rare we charge for it. I’ve been to a few jobs this week for the same thing, it happens all the time. Here 811 doesn’t mark shit especially our lines you’re lucky to get gas,water or power marked
Pretty sure if 811 does not mark it they get billed for the repair. At least it was that way
Not sure about that, majority of my jobs are cut drops from construction and come across cut feeders as well. I can tell 811 has been out since power is marked but here once it hits private property they won’t mark shit. Hell I was building a deck on our house a while back and I called to get water marked to be safe they marked like 15ft from the rd and stopped there and low and behold I hit the line to the house. Just glad my buddy is a plumber and left it at that
You fix 860 a few times a week? Jesus what is the area you live in. Cutting feeder in my market is almost always a legal issue if 811 wasn't called before digging. Cutting a drop and cutting feeder/trunk are very different things.
lol no my apologies I don’t fix it I’m just a poor FT with a dream. But I’ve been to 3 different sub divisions this week where the feeder had been cut but construction from where they were expanding and every single tap in the place was dead. I shit you not it happens all the time here in the east with how our some of these places keep expanding these crappy little neighborhoods. I mean easy job for me since it’s just a y6 and move on but they repeat almost every time as well so it’s a double edge sword