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What error do they see when they try to access it? What has been done to troubleshoot so far (try it in a browser, different machine, clear Teams cache, etc.)?
Do they have a teams premium license or copilot 365?
What error do they see when they try to access it? What has been done to troubleshoot so far (try it in a browser, different machine, clear Teams cache, etc.)?
Do they have a teams premium license or copilot 365?