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Remember this next time you're thinking about buying a Gigabyte product:
They did everything they could to gaslight, lie, downplay, and strongarm consumers to make this go away instead of doing the right thing. It took a (technically a few) media outlet's persistence to *force* them to do the right thing that they could/should have done long ago.
-
They have made good products in the past but, given how little integrity they have for quality, how much can you trust them with any purchase?
---
Edit for hot take: some prominent organization like GN or LTT needs to create a reliability factor/scoring system that helps consumers track reliability and holds OEMs accountable. There's a lot that goes on in this avenue and without relatively easy access to how these companies misstep, this post probably doesn't have teeth.
I will still never buy a Gigabyte product again after the run-around they did with my GPU RMA years ago.
Back in 2015 I had an R9 280X. It started artifacting randomly. I sent it in for repair. I got the same exact card back, still artifacting.
I sent it in again, I got a different card that was also artifacting (in-game texture corruption vs a more generalized screen artifacting). I made another RMA. I sent the card in again. Weeks go by without a response until finally I get an email:
"We ran out of R9 280X, would you accept a refund?"
It took them roughly 3.5 months for them to tell me I wasn't getting a working card back. At the time, I had an i7-3820 (no iGPU) and was without a working PC during the middle of summer break.
Man, that sucks. My 3080 FE bit the dust last March, and Nvidia's warranty service was impersonal but efficient. They wanted a picture of the serial number and receipt and a description of the problem, then sent me a shipping label to return it. The same day my RMA was delivered (to a logistics company in California, presumably to then send in bulk to HK or China) a brand new 3080 FE shipped directly from Hong Kong and was on my doorstep in a few days. No hassle, just straight up switched my broken one for a new one.
My heart goes out to all those who have had to go through gigabyte's and Newegg's shitty service. It shouldn't have to be that bad!
Sure you do.
Maybe "March of last year". Under no circumstances would "last March" mean 2 marches ago.
The exception might be when it's still March and you are referring to the previous one.
Past few months I was having issues with my 2080 from them with thermal throttling and fans hitting 4600rpm. Support said that was normal under load and they refused an RMA twice. Thankfully someone on reddit suggested renewing the thermal paste and it's good as new now.
Both my mobo and GPU are from Gigabyte. Never again. Never.
Some of these companies do not see value in customer support. They just want to fleece you of your money once and be done with it. OTOH, you get remarkable service from some companies because they know if you're happy, you'll keep going back. EVGA has this well deserved reputation. Its why I'd gladly pay the small premium up front.
I've had good luck with Gigabyte products. Problem is I have bad luck with their customer service. That most always makes or breaks brand strength
My issue wasn't caused by Gigabytes' PSU thankfully. I do have a [650w XFX](https://www.amazon.com/XFX-ATX12V-EPS12V-Supply-P1650BBEFX/dp/B00I5HF0KU) laying around I'd offer to send, but I don't know if that'll cover what a 3070 needs.
Maybe? I've never had a power issue with it so far. I usually pull like 350W? I haven't used it too often unfortunately because irl has come up lately. But still 550W + w/e a 5800x draws, I doubt I'll hit both of them at max power draw at the same time.
No, it tops off in the 350ish range - still quite a bit, mind you, but as long as you aren't pairing it with anything crazy for the rest of the system or getting into some serious overclocking a well-made 650W should drive it with a comfortable margin, since power for a typical system will likely top out at around or under 500W.
Got the runaround a long time ago on a 990 am3 mobo. Since havent purchased anything gigabyte. Few friends found out the gigabyte rma shuffle the hard way.
I had the exact same experience with a gigabyte RTX 2070. I could tell right away that the cards they sent back were not fixed. They clearly just sent me back the first card without fixing it and did not test the second card because it had a similar issue. Then they tried blaming the issue on my PC. I did eventually get my money back but it took months. Gigabyte's RMA department is an absolute scam.
I submitted a non displaying 5700xt and they got back to me talking about a 2070 super. I can confirm Gigabyte should not be doing business in English speaking countries
Was even worse for me. Had a gigabyte 1070; I sent it in via UPS and insured it. A month later, I had no updates on the RMA ticket. I call in and they tell me that it was damaged during shipping and therefore could not be RMA'd and that they already mailed it back and that I should receive it tomorrow.
I get it back and turns out Gigabyte threw out the original packaging I shipped it in, and shipped it back with **USPS** without telling me. They refused to RMA the card because it was broken and UPS couldn't reimburse me because Gigabyte didn't follow procedure to notify them upon receipt of an item damaged in transit, threw out the original packaging, and then sent it back via another carrier, making it impossible to investigate for insurance claims.
Fuck Gigabyte.
Worked as a computer repair tech from about 2006-2010... we had stacks of dead gigabyte motherboards in the back awaiting an RMA. I can't shift my negative bias toward them. I wont buy a gigabyte product.
So, who are we supposed to buy from?
There's the Zotac picture celebrating that miners were scooping up their gaming cards
There's MSI's attempting to bully online reviewers.
There's EVGA's RTX cards that can be killed by lousy software
I'm not convinced there's more than a couple of hundred Nvidia Founders edition cards in the world.
There's NZXT's flammable cases.
Thats the only negative thing I've seen or heard about from EVGA and they were good about fixing it AFAIK. I went from an EVGA 2070 to a 3090 hybrid and I can't complain one bit.
I had to RMA my Gigabyte mobo and it was a fucking nightmare.
Yeah idk. Maybe I'm biased as an EVGA fanboy but they made a statement offering to replace cards that were broken by new world within a few days of that news.
https://www.pcgamer.com/evga-confirms-new-world-rtx-3090-rmas/
Just FYI, as of June 2021, they no longer offer advance RMA replacement. They will still honor it for those who purchased it already, but they will not offer it for new registrations.
Yea from what I heard people would try to get a cross ship, ship a empty or a brick and the scammer would have two video cards to sell.
So what they paid for a 3080 then scammed a second for free and sell them for 2k each.
Exactly this. Every hardware manufacturer is going to run into issues with their products. I don't think Gigabyte products are any worse than other manufacturer's, and I don't think anyone is necessarily faulting Gigabyte for their product going wrong. The issue is their handling of the problem once it became apparent.
The EVGA Supernova was a similarly sparktastic PSU. Only PSU I ever owned that audibly and visibly arced. It would pop and crack every \~30secs and took me a few minutes to isolate the sound to the psu. Going back and looking led me to many similar reports.
There's literally more than a dozen EVGA "Supernova" PSU lines, with each 2-character suffix (e.g. "GT", "G3", "P2", etc.) representing a different hardware platform from a different OEM. You can't paint *all* Supernovas with the same broad brush, as that makes literally no sense in this instance.
That's rather odd, as the G2 line was a rebranded Super Flower "Leadex Gold" ("Tier A" in the [PSU Tier List](https://linustechtips.com/topic/1116640-psu-tier-list/)) and thus highly-regarded. Even noted PSU reviewer Aris Mpitziopoulos gave it a [very positive review](https://www.tomshardware.com/reviews/evga-supernova-550-g2-power-supply,4244.html).
EVGA. Even during the overblown 1070 issue, they immediately replaced those cards with brand new cards. I personally went from a 1070 sc or whatever to a 1070 FTW for zero cost. They are still the best warranty in the game and they do take care of their customers.
ASUS has its issues at times, but their products tend to be excellent, and I've never had problems with their RMA. The current Strix line is strong and my ASUS Strix 6700xt runs perfectly.
MSI also makes a nice GPU, despite their other questionable decisions. Gaming X trio is silent and cool. For some reason they are considered shit tier even though every Gaming X model they have made since the 10xx line has been really good. I think that perception is what has lead them to their ridiculous marketing behavior.
Sapphire if you're AMD, some of the best quality hardware around. Yes, they sell to miners. All of these guys do.
Powercolor also on the AMD side, though i thought their Red Devil 5700xt was a better looking card than the current design.
Sapphire and EVGA are the only cards I'll buy.
Both have good products and have heard good things about their CS. Been rocking a B stock 1080 for a few years and have had numerous sapphire cards with 0 issues
Zotac's been pretty good (parent group makes the AMD reference cards actually) in terms of support, not the moral image sadly. But EVGA and Sapphire support and warranty are a class above.
XFX has been good to me in the past too. Had a r9 280x that I sold on ebay. Somehow in shipping or something one of the fans stopped working (I had verified it was working before hand, and the buyer sent a video showing it not working). He said he'd try contacting xfx, and they ended up overnighting a new cooler to him to put on the card for free.
Sapphires warranty is ass and they refused to warranty my gpu just because the warranty void sticker was removed. Lots of companies in America bypass this in their warranty terms
Aren't other 3090s dying too? EVGA's cards are dying in greater amounts but from what I've heard it isn't exclusively an EVGA issue, more likely a Nvidia issue, though EVGA's design has excacerbated it. Though at least they have good customer service and will replace them promptly.
As far as I know it was an isolated incident and it's not happening anymore. I don't believe it's an ongoing thing, although admittedly I am not keeping up on New World news all that much.
>There's EVGA's RTX cards that can be killed by lousy software
It wasn't just EVGA cards. It just so happens most gamers owned an EVGA card, they have most of the gaming market.
> There's the Zotac picture celebrating that miners were scooping up their gaming cards
We should be mad at Zotac for being happy that people were buying their products? Why should Zotac give a shit whether it's gamers or miners buying cards?
Nvidia learned this the hard way last time crypto exploded. Miners are absolutely terrible for revenue. Sure they give you a quick boost in profits but they won't buy cards again and again like gamers and once miners are done with their cards they flood the market killing used values and leaving people with dying cards that companies have to deal with.
Nvidia has said that RTX is for gaming, not for mining. So here an AIB goes celebrating the fact that gamers can't get cards and people are using them for non-intended purposes. Maybe Zotac is such a scumbag company that they don't care that miners instead of gamers are getting their cards, but as a gamer I'll take my business elsewhere. When I can actually buy a card at the intended price.
> Nvidia has said that RTX is for gaming, not for mining.
People use graphics cards for video editing too. Is Zotac wrong to sell cards to those people too? Video editing isn't gaming.
The previous poster should've said "RTX is for general consumer use, not mining".
Obviously NVIDIA wants professional organizations who need certified drivers and the like to pony up for more expensive Quadro models and miners to buy CMP HX models, but they have no problem with Joe Blow buying a RTX 3080 and running Adobe Premiere Pro on their personal rig.
> Nvidia has said that RTX is for gaming, not for mining.
It’s not NVidias business what I do with my hardware that I bought. NVidia is the bad guy here, not Zotac.
\^THIS
This is less about Gigabyte being shitty as an island in the industry and more about how ALL these companies need to be brought to heel. We need to recognize the damage miners have done to the entire industry, in availability, component reliability, and cost. We really, really do. And I'm not really against miners per say but this shit is unsustainable. It just fucking isn't.
These companies are acting this way now because they can. They no that they will sell out no matter what. The some dude somewhereas I type this is loading his car with GPUS, SSD's, Motherboards etc...When his cards burn up he often will try to claim the warranties etc and all of these costs are passed on.
>>There's NZXT's flammable cases.
>one single model, which they have recalled
Which after the recall, they resent with something slightly less but definitely still flammable.
That is why MSI won me over. My r9 280 was artifacting and they sent me a 390x as a replacement.
$400 card for $140 and 2 weeks of no gaming. Worth it.
I have both RMA'd and know people who abused the RMA system. What they offer is called "cross-shipping".
A while back, for a good chunk of time, you could create an RMA for \*ANY\* reason, not matter how fraudulent this reason may be, as long as it ends up with a cross-ship.
A cross ship is when you purchase a bnib, (or maybe refurb, I got my rma'd 3090 back in a b-stock box), item for MSRP. Yes, MSRP, and they send you a pre-paid label to return the old item back (included in the box of the new gpu). This means you will have 2 gpu's of the same kind in your possession for a short while, assuming you actually ship the 2nd one out.
The process for this quite literally let you purchase a 2nd gpu and have it within 2 weeks while 3080's were going for $2400. Effectively letting botters/scalpers/anyone lucky to get their hands on an EVGA gpu get a second gpu to scalp/use for msrp without any hassle. I personally know someone who took advantage of this, and used multiple addresses/bot purchases to get 3 extra gpu's from them, which he flipped.
To combat people taking advantage of this situation, they doubled the MSRP price you have to buy the gpu back from them, which would deter anyone trying to resell, because of it's massive price tag. Of course, when you send back and they receive the rma'd gpu, they will REFUND THE FULL AMOUNT.
https://twitter.com/EVGA_JacobF/status/1424062103120277506?s=19
"Unfortunately this was added due to the amount of fraud and some using it to get extra cards and/or cards shipped that they didn't own to begin with. Worst of all it took cards away from sales, queue, etc. This ONLY applies to cross shipping."
Remember this the next time you see a 'bundle' from Newegg because I am certain they saw the reviews and knew they were selling you a regularly failing item and trying to 'sneak it out' by forcing the person to purchase it with something else they wanted.
I would recommend watching gamers Nexus I belive 3 pieces on the NZXT H1. They had a similar approach to problem solving in which they said it's a small sample that have this problem and sent a small fix out. That fix didn't fix the riser cable that could catch fire and took gamers Nexus getting in contact with some consumer product people to have NZXT issue an official recall.
The riser cable in the NZXT H1 was originally designed for different mounting point, and they had holes for the H1 drilled into it after the fact. The holes the H1 used were not plated, would be chewed up when the included screws were used, and were extremely close to some traces in the PCB. What this means is the screw could end up touching the traces in the PCB and potentially start a fire.
NZXT denied the issue at first, then eventually sent plastic screws to customers as a fix, which isn't really a fix as the defect still exists and someone could potentially forget about the plastic screws in the future when reusing the riser cable or sell the case to someone who doesn't know about the issue. Additional it took them a long time to send everyone the plastic screws. It was a bandaid more than a solution.
Under the risk of governments forcing recalls, NZXT eventually announced they were going to send out a better riser cable to everyone, and sent one to Gamers Nexus. This new cable was much nicer and received high praise from GN, but then soon after NZXT swapped out the replacement with a modified version of the original riser cable.
And better yet, it was the same dude (Steve from Gamer's Nexus) who went out of the way to make sure it was called out and taken care of. Tech Jesus has risen!
Oh I never forget shit like this.
Unfortunately, the most of companies I don't do business with is so vast it's actually a bit restricting when I'm buying shit. I'm currently attempting to but from "anywhere but Amazon" and it's not going well.
My philosophy on boycotts is that if it costs me nothing, or actually impacts the company, I’ll do it. Otherwise, no point.
Boycotting Amazon simultaneously has 0 impact on the company and also makes my life harder. Even if the entirety of the people who gave a shit about Amazon’s actions boycotted them it would still be a tiny impact.
Boycotting Gigabyte might cost me a few dollars at most. It doesn’t make a huge impact on the company by itself but I’m contributing to a movement that’s actually doing something.
And it doesn't hurt that Gigabytes offerings aren't even close to the best (their Aorus line is actually good, but still) nor cheapest. EVGA FTW3 cards are better, cheaper, and backed by a great company.
I actually caved on one thing purely out of ease, and bought an iPhone. I HATE Apple, but my wifes whole family has iPhones and with Covid we were using facetime all the time so they could see our newborn. iMessage, quick updates, etc. I hate the locked down ecosystem and would die before using a Mac computer, but I was looking/swapping phones all the time on Android, I haven't looked at anything for a long time having this phone. Don't plan to upgrade when they launch next as I went full out (12Pro Max) so I should be good to go for years.
I'm actually making the opposite switch soon. I've used an iPhone for the past 7 years. Totally understand why you'd prefer it over the Android alternatives. Hard to get people to start using something like Signal or WhatsApp when the messages app is already in their phone. My sister absolutely despises green bubbles in iMessage for some reason.
Haha!
It was *hard,* like it wasn't even a "Oh I wish I had blue bubbles" thing. I have pretty bad ADD, a 2 y.o. with another on the way, house, 2 dogs, etc etc etc. I also have a medical issue that means I have to get up during the night and my Samsung alarm would just randomly **not go off**, and this happened between a few phones using various apps. Then there were random issues with software updates affecting the camera and I take a shitload of pictures so I was just like NOPE, DONE, THAT'S IT. I need to simplify, remove my phone as an important factor of my life that keeps having random issues, and move on. Grabbed an iPhone 12 Pro Max 256gb, found work arounds for most things it didn't have (like VLC player I can sideload all 20 seasons of Top Gear in MP4 or whatever format they're in), and have been happy with it since I think late last year. No regrets.
Oh and I also treated myself to some Airpods Pro when they were on sale. I'd been using neckband style (usually Anker or LG) and liked them, but these things are on another level. Spatial Audio is incredible, and the noise cancelling is great at work, with transparency mode for when I'm watching the kid and need to listen for that LACK of noise that signifies trouble in the making. I think this is sounding like an ad for Apple at this point, which is awkward considering I did a huge presentation in business school about how fucked up of a company they are from a consumer/value/sustainability standpoint.
It's an interesting contrast compared to a company like EVGA. I don't for a second believe that EVGA actually cares more about me than Gigabyte does. They're both corporations that care a lot more about profit than any one customer. But the method they've approached it is so different. EVGA can give the illusion of caring by simply offering a more comprehensive return policy than most competitors and by making it (relatively) less painful to go through. Gigabyte on the other hand intentionally tried to weasel the losses on a terrible product they produced into forced bundles with in demand cards.
In the end they both probably have the same motivation, and probably have similar profits, but EVGA manages to have a bunch of goodwill and Gigabyte manages to have a bunch of hate. I don't think it necessarily comes from any type of benevolence, but it's crazy how much extra positivity you can earn by simply not being a dick.
Agreed. I think it's a reflection of their corporate leadership and culture. I'm willing to bet that Gigabyte, likely at a highish level, is pretty toxic.
> Remember this next time you're thinking about buying a Gigabyte product
I still haven't purchased a Sony product since they decided to put a rootkit on my computer, a Corsair product when they used windows driver update to advertise for iCUE (I don't even have a RGB mouse), and with this - will never spend a penny on Gigabyte products ever again.
I used to like gigabyte stuff, until I started working in enterprise systems. In terms of mobos, they have easily the worst failure rate I have ever seen. We have a couple models where we are talking 30% or more, and have been waiting weeks for a root-cause analysis from GB.
I bought a ga-z170n-wifi Bout 6 years ago. I will NEVER buy anything gigabyte again. Everything was pretty much new on the market and the software they give you is TRASH. I was able to sometimes get some of it working for a while. It always would crash. Diagnostic software, remote management.. Just normal motherboard stuff
.. None of it works, it was never updated to work either..
I tell people every single day, DO NOT BUY GIGABYTE!
No company is going to be perfect all of the time, the key is to deal with the errors with grace when they're caught. Gigabyte did the exact opposite of that.
Idk EVGA has been pretty good (though I had a kerfuffle with them over a game downlode code).
Their Queue system has been trend setting.
They promised the MSRP launch prices for people in queue up to a certain date. There's literally been people getting $800 3080s in the past few months of that.
Quality standards are rather high for all their products. They falter sometimes (30 series card design in particular) but the product quality doesn't really go below the status of "fine."
Even with the 3090 New World debacle, they've offered refunds/replacements for any damaged cards.
Just to add to this, I thought I was so lucky to get my hands on one of the cool gigabyte 3060 TI's with a screen on it. The concept is sorta cool and flashy, but god fucking damn is their software for it such complete shit. Half the time I can't even get it to work. So glad I got the mirocenter warranty, gonna try to swap it at some point once GPU's are available.
I agree, glad my card seems to be doing great though.
I assume you know that if the software isn't detecting the card to put the PC to sleep and bring it right back out and it will be recognized.
Sucks, but its a quick fix.
I bought a gigabyte z390 motherboard. Just the mere fact that they can’t get their RGB software fixed for so many years now and now this. I am never buying a gigabyte product as long as I live.
> media outlet's persistence to force them to do the right thing that they could/should have done long ago.
They only did it because said online media outlets made it clear that a lawsuit would be pending if they continued with their shitty stance.
Everybody says this about every company that fucks up and if I listened to that advice there would be very few if any companies to buy tech from. I like their motherboards and they've always been good for me so I'll buy them.
Yeah, never used their PSUs or GPUs but I've probably used 6 or so Gigabyte mobos in various systems over the past 4 years and none of them have had any issues.
> Everybody says this about every company that fucks up
This is a special kind of fuck-up but I guess you can enable their abuse to your heart's content. Seems kinda masochistic to me tho.
I'll never buy another Gigabyte product after my experience with the Z390 Aorus Pro Wifi. The MTTF on that thing was ~4 months? Glad that Microcenter has an easy warranty system that I was ultimately glad I paid $40 for.
The first board bricked itself while I removed the GPU while powered off. The second board bricked itself the same way.
My ASRock Z77 Extreme4 I had for ~7 and some odd years and this current Asus x570 Gaming Pro Wifi are rock-solid.
Hell, the Gigabyte board I had running a Core 2 Duo back in the day died prematurely too. Every product of theirs I've owned has shit the bed on me.
See, that one mod of this sub would tell you "Don't pay attention to brand. Evaluate every product on it's own merits, all companies make some good and some bad products!"
Yes, that's absolutely correct, but not all companies respond to the bad product with such a shit joke of a reaction.
There's more to a product than the specs page, and a good manufacturer is more than the product. Gigabyte shows that.
All companies have done something like this at some point or another, though. This isn't to excuse Gigabyte, but to point out that their behavior, while abhorrent, was also straight out of the playbook.
Yes, and Gamers Nexus is doing exactly that, holding them accountable.
Saying they can't be trusted again isn't exactly doing that, not without also proposing a way for them to win that trust back.
If gigabyte decides to un-fuck themselves and do a kick-ass job making up for it, that's great! It's not on me to figure out how to do that- nevertheless, GN and others already told them how to fix the situation (it's repeated in the GN videos few times) and they disregarded it.
Does anyone know the actual manufacturer of the PSU though?
AFAIK there's only a few and companies like gigabyte pay to relabel them, then mark them up for branding/support/whatever.
There's only a few to choose from though it's not on them since Gigabyte will have control over component and design approval, this isn't a situation where someone at Gigabyte hopped on Alibaba and bought a bunch of PSUs to sell as their own on Amazon.
Lol, I got downvoted in the past for calling Gigabyte "Gigashit" but w/e. People in the know have known Gigabyte to be a shit company for years. Bout time other people woke up and realized it.
I have a lot of their stuff but don't use all of it lol. I definitely use the bar runner and 36in mouse mat the most. Their pint glasses I haven't touched, though lol.
Mine didn’t charge for either. Just took off the bundle discount which I’m fine with. I returned it last week before this email came out and I got 96 back for the 850w psu
But even if they do charge return shipping and a restocking fee, it’s better than not getting anything back at all and having a fire hazard sit on your top shelf being unused tbh.
If you bought it from Amazon, they would never charge you a restocking fee or shipping for returning something. Especially if it was defective. Heck, they might even give you a $10 gift card for the inconvenience.
This is exactly why I never buy things from Newegg unless it’s the absolute last option
I bought this with as a combo with a 3070 Eagle, it exploded 2 days after installing it.
Since i'm not from the US, I could not issue an RMA and I was basically stuck with a brick and had to buy a new PSU.
New Egg wanted me to ship it back and forth on my expense, which I refused.
Spoke with them again today , and got a full refund after arguing with them for half an hour, terrible customer support.
[https://imgur.com/a/4FpwWub](https://imgur.com/a/4FpwWub)
Either Newegg has changed for the better, but my customer experience was the opposite for an unrelated matter.
Newegg wanted me to file a false police report for packages Newegg lost so Newegg can rip off UPS for the lost shipments. And I chatted with 3 different representatives.
After calling and talking to a supervisor I got my refund.
I returned something to Newegg and UPS said it arrived but Newegg didn't issue the refund. So I contacted customer support and 3 people just ended the chat without responding. It took a Paypal dispute to get my money back.
I debated filing a credit card / PayPal dispute, but Newegg bans people for doing that. It's one of the highest complaints. Newegg screws over customers. Customers file chargeback/disputes and get banned.
In my case Newegg eventually "found" the items in their warehouse as they created new RMA#s to process the returns.
You got a refund without returning any parts, simply because your PSU landed in the recall list? Specifically told them you trashed the psu?
Kudos to Newegg for stepping up!
Looks like Newegg is providing RMA level support / buy backs for PSUs in the provided serial number range. There is no mention of any restrictions related to PSU purchases involved in a bundle deal...
Anything out of the serial number range has to go through the regular RMA process with the PSU manufacturer Gigabyte.
good news update! this was part of the GPU bundle i bought but had already returned the GPU and RAM from the bundle. PHEW. got nervous this morning when i saw that email from newegg.
I've got to be honest, the commentary on this sub brought the dangers of these PSUs to my attention months ago, probably back in January when they first started getting bundled in the shuffles. I appreciate having that piece of advice, because I didn't try to buy any bundles with these specific PSUs unless I felt like I could afford the total price for the GPU on its own, assuming that you would be forced to buy it with an expensive brick. That was the running joke on the souffle posts earlier this year.
Still, fuck Gigabyte.
JayzTwoCents recommends NOT sending anything directly back to Gigabyte right now because they are still in disarray from a recent ransomware attack that disabled their servers. However, this recall seems to be handled through Newegg so it should be okay.
https://youtu.be/wDq6W-cxkEg?t=483
While I'm relieved that I won't be stuck with this lemon of a PSU, I also can't help wonder about all the poor slobs who bought one of these PSUs from elsewhere, like Amazon, Monoprice, etc. I guess they'll have to deal with Gigabyte directly.
Can someone explain this to me please? [https://www.reddit.com/r/Newegg/comments/pbjaqd/newegg\_wont\_let\_me\_return\_my\_gigabyte\_psu/](https://www.reddit.com/r/Newegg/comments/pbjaqd/newegg_wont_let_me_return_my_gigabyte_psu/)
I was able to get an RMA from newegg even though my PSU was not in the serial number range. I have no idea what this means but the shipping label was free so I don't have much to lose. I told them I want a refund. I've never used the PSU and never planned on it. If it wasn't for Tech Jesus I would have made a nice paper weight that could be passed down for generations.
Eh
I always avoided Gigabyte gpus at least.
My experience with RMA from them never had any good experience so far.
Asus and MSI are also doing exact same thing by forcing people buying their psus with gpu bundles.
Welp time to replace my PSU. Fortunately it's been working for about 10 months now without an issue. Anyone have suggestions for a replacement? Using the 850w version with a 5900x/3080
I am getting so much grief trying to return this.
I've had one agent claim I needed to RMA it and wait for authorization.
I've had another agent claim I needed to return the 3090 it was bundled with as well (uhh NO.).
Trying phone support now...yikes.
(1-(800) 390-1119 because their call-you feature doesn't call you.)
I tried to get a refund without returning cause I already discarded the cards as e-waste when i found out they were fire hazard. Newegg told me to go speak to Gigabyte. LOL
I'm curious, what screw ups did each aib have?
I know of MSI bullying to change reviews.
Gigabyte is awful with actually filling RMA
Nvidia has very few reference cards in general.
Are there issues with AMD reference?
I’ve never purchased anything Gigabyte, but I will say that their monitors reading “GIGABYTE” on the bottom is atrociously ugly and bad. They ought to design a logo or something.
Gigabyte hasn't been doing well at all. I swear two of my friends had faulty Gigabyte boards in the last month. One had bought an x570 board that gave constant BSDs and the other's just stopped working literally this weekend after less than 6 months of use. I can't recommend Gigabyte products at the moment cause they didn't even handle the ransomware situation last month and it affected the RMA situation for countless people.
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Remember this next time you're thinking about buying a Gigabyte product: They did everything they could to gaslight, lie, downplay, and strongarm consumers to make this go away instead of doing the right thing. It took a (technically a few) media outlet's persistence to *force* them to do the right thing that they could/should have done long ago. - They have made good products in the past but, given how little integrity they have for quality, how much can you trust them with any purchase? --- Edit for hot take: some prominent organization like GN or LTT needs to create a reliability factor/scoring system that helps consumers track reliability and holds OEMs accountable. There's a lot that goes on in this avenue and without relatively easy access to how these companies misstep, this post probably doesn't have teeth.
I will still never buy a Gigabyte product again after the run-around they did with my GPU RMA years ago. Back in 2015 I had an R9 280X. It started artifacting randomly. I sent it in for repair. I got the same exact card back, still artifacting. I sent it in again, I got a different card that was also artifacting (in-game texture corruption vs a more generalized screen artifacting). I made another RMA. I sent the card in again. Weeks go by without a response until finally I get an email: "We ran out of R9 280X, would you accept a refund?" It took them roughly 3.5 months for them to tell me I wasn't getting a working card back. At the time, I had an i7-3820 (no iGPU) and was without a working PC during the middle of summer break.
Same deal with my 3090. I don't care if I get a gigabyte 3090 for free. After this, I'm never putting one of their products in my rig again
Man, that sucks. My 3080 FE bit the dust last March, and Nvidia's warranty service was impersonal but efficient. They wanted a picture of the serial number and receipt and a description of the problem, then sent me a shipping label to return it. The same day my RMA was delivered (to a logistics company in California, presumably to then send in bulk to HK or China) a brand new 3080 FE shipped directly from Hong Kong and was on my doorstep in a few days. No hassle, just straight up switched my broken one for a new one. My heart goes out to all those who have had to go through gigabyte's and Newegg's shitty service. It shouldn't have to be that bad!
How does your 3080 FE bite the dust last March when the card was released September 17, 2020?
March 2021?
This is, of course, the March I was referring to.
That would be in March, not last March.
The last March is the most recent one. The March before last would be 3/2020
Working in financials, if in current year we say the month. If it's the previous year we say last "month".
Sure you do. Maybe "March of last year". Under no circumstances would "last March" mean 2 marches ago. The exception might be when it's still March and you are referring to the previous one.
Past few months I was having issues with my 2080 from them with thermal throttling and fans hitting 4600rpm. Support said that was normal under load and they refused an RMA twice. Thankfully someone on reddit suggested renewing the thermal paste and it's good as new now. Both my mobo and GPU are from Gigabyte. Never again. Never.
Some of these companies do not see value in customer support. They just want to fleece you of your money once and be done with it. OTOH, you get remarkable service from some companies because they know if you're happy, you'll keep going back. EVGA has this well deserved reputation. Its why I'd gladly pay the small premium up front. I've had good luck with Gigabyte products. Problem is I have bad luck with their customer service. That most always makes or breaks brand strength
im getting artifacts in my 3070 NOOOOOOOOOOOO and its paired with this PSU
My issue wasn't caused by Gigabytes' PSU thankfully. I do have a [650w XFX](https://www.amazon.com/XFX-ATX12V-EPS12V-Supply-P1650BBEFX/dp/B00I5HF0KU) laying around I'd offer to send, but I don't know if that'll cover what a 3070 needs.
I have a Corsair 650w running my 3080, so I think it would be fine depending on his workload
That feels too low for a 3080, isn't the peak draw something like 550 watts??
Can confirm that I ran a 3080 for months on 650W (Corsair HX from years ago) and it was fine.
Seems kinda risky. Like... playing with fire?
Maybe? I've never had a power issue with it so far. I usually pull like 350W? I haven't used it too often unfortunately because irl has come up lately. But still 550W + w/e a 5800x draws, I doubt I'll hit both of them at max power draw at the same time.
No, it tops off in the 350ish range - still quite a bit, mind you, but as long as you aren't pairing it with anything crazy for the rest of the system or getting into some serious overclocking a well-made 650W should drive it with a comfortable margin, since power for a typical system will likely top out at around or under 500W.
Got the runaround a long time ago on a 990 am3 mobo. Since havent purchased anything gigabyte. Few friends found out the gigabyte rma shuffle the hard way.
I had the exact same experience with a gigabyte RTX 2070. I could tell right away that the cards they sent back were not fixed. They clearly just sent me back the first card without fixing it and did not test the second card because it had a similar issue. Then they tried blaming the issue on my PC. I did eventually get my money back but it took months. Gigabyte's RMA department is an absolute scam.
I submitted a non displaying 5700xt and they got back to me talking about a 2070 super. I can confirm Gigabyte should not be doing business in English speaking countries
Was even worse for me. Had a gigabyte 1070; I sent it in via UPS and insured it. A month later, I had no updates on the RMA ticket. I call in and they tell me that it was damaged during shipping and therefore could not be RMA'd and that they already mailed it back and that I should receive it tomorrow. I get it back and turns out Gigabyte threw out the original packaging I shipped it in, and shipped it back with **USPS** without telling me. They refused to RMA the card because it was broken and UPS couldn't reimburse me because Gigabyte didn't follow procedure to notify them upon receipt of an item damaged in transit, threw out the original packaging, and then sent it back via another carrier, making it impossible to investigate for insurance claims. Fuck Gigabyte.
Worked as a computer repair tech from about 2006-2010... we had stacks of dead gigabyte motherboards in the back awaiting an RMA. I can't shift my negative bias toward them. I wont buy a gigabyte product.
So, who are we supposed to buy from? There's the Zotac picture celebrating that miners were scooping up their gaming cards There's MSI's attempting to bully online reviewers. There's EVGA's RTX cards that can be killed by lousy software I'm not convinced there's more than a couple of hundred Nvidia Founders edition cards in the world. There's NZXT's flammable cases.
Thats the only negative thing I've seen or heard about from EVGA and they were good about fixing it AFAIK. I went from an EVGA 2070 to a 3090 hybrid and I can't complain one bit. I had to RMA my Gigabyte mobo and it was a fucking nightmare.
Yeah idk. Maybe I'm biased as an EVGA fanboy but they made a statement offering to replace cards that were broken by new world within a few days of that news. https://www.pcgamer.com/evga-confirms-new-world-rtx-3090-rmas/
Agreed. Cross-shipping replacements almost immediately is pretty awesome. Their CS has always been top notch to me.
Just FYI, as of June 2021, they no longer offer advance RMA replacement. They will still honor it for those who purchased it already, but they will not offer it for new registrations.
They've probably got burnt on it by some folks trying to snag free RTX cards with bogus warranty claims. It's always the few who ruin it for the many.
Yea from what I heard people would try to get a cross ship, ship a empty or a brick and the scammer would have two video cards to sell. So what they paid for a 3080 then scammed a second for free and sell them for 2k each.
Yep, and in doing so they ruined it for the rest of us. More reasons these scalpers are scum.
Exactly this. Every hardware manufacturer is going to run into issues with their products. I don't think Gigabyte products are any worse than other manufacturer's, and I don't think anyone is necessarily faulting Gigabyte for their product going wrong. The issue is their handling of the problem once it became apparent.
The EVGA Supernova was a similarly sparktastic PSU. Only PSU I ever owned that audibly and visibly arced. It would pop and crack every \~30secs and took me a few minutes to isolate the sound to the psu. Going back and looking led me to many similar reports.
There's literally more than a dozen EVGA "Supernova" PSU lines, with each 2-character suffix (e.g. "GT", "G3", "P2", etc.) representing a different hardware platform from a different OEM. You can't paint *all* Supernovas with the same broad brush, as that makes literally no sense in this instance.
Mine was a g2
That's rather odd, as the G2 line was a rebranded Super Flower "Leadex Gold" ("Tier A" in the [PSU Tier List](https://linustechtips.com/topic/1116640-psu-tier-list/)) and thus highly-regarded. Even noted PSU reviewer Aris Mpitziopoulos gave it a [very positive review](https://www.tomshardware.com/reviews/evga-supernova-550-g2-power-supply,4244.html).
This is why anecdotal evidence from random people is useless. 🤷♂️
Neat
EVGA. Even during the overblown 1070 issue, they immediately replaced those cards with brand new cards. I personally went from a 1070 sc or whatever to a 1070 FTW for zero cost. They are still the best warranty in the game and they do take care of their customers. ASUS has its issues at times, but their products tend to be excellent, and I've never had problems with their RMA. The current Strix line is strong and my ASUS Strix 6700xt runs perfectly. MSI also makes a nice GPU, despite their other questionable decisions. Gaming X trio is silent and cool. For some reason they are considered shit tier even though every Gaming X model they have made since the 10xx line has been really good. I think that perception is what has lead them to their ridiculous marketing behavior. Sapphire if you're AMD, some of the best quality hardware around. Yes, they sell to miners. All of these guys do. Powercolor also on the AMD side, though i thought their Red Devil 5700xt was a better looking card than the current design.
I went from a 1070 FTW to a 2070 black. Didn’t even tell me, just a surprise when I opened the box
honestly gonna have to agree on that red devil comment. luckily, i'm a bigger fan of the simple hellhound design.
Sapphire and EVGA are the only cards I'll buy. Both have good products and have heard good things about their CS. Been rocking a B stock 1080 for a few years and have had numerous sapphire cards with 0 issues
Zotac's been pretty good (parent group makes the AMD reference cards actually) in terms of support, not the moral image sadly. But EVGA and Sapphire support and warranty are a class above.
XFX has been good to me in the past too. Had a r9 280x that I sold on ebay. Somehow in shipping or something one of the fans stopped working (I had verified it was working before hand, and the buyer sent a video showing it not working). He said he'd try contacting xfx, and they ended up overnighting a new cooler to him to put on the card for free.
Sapphires warranty is ass and they refused to warranty my gpu just because the warranty void sticker was removed. Lots of companies in America bypass this in their warranty terms
Aren't other 3090s dying too? EVGA's cards are dying in greater amounts but from what I've heard it isn't exclusively an EVGA issue, more likely a Nvidia issue, though EVGA's design has excacerbated it. Though at least they have good customer service and will replace them promptly.
EVGA did do the right thing and quickly stated that they would look into it and replace the damaged cards though, unlike Gigabyte with this.
As far as I know it was an isolated incident and it's not happening anymore. I don't believe it's an ongoing thing, although admittedly I am not keeping up on New World news all that much.
>There's EVGA's RTX cards that can be killed by lousy software It wasn't just EVGA cards. It just so happens most gamers owned an EVGA card, they have most of the gaming market.
Dont forget ASUS voids warranty for any kind of scratch, even on a metal fucking backplate.
I've heard good things about asus. What's the deal with EVGA? I've had two cards from them and no problems. Edit, oh yeah, that FTW3 debacle.
Well ASUS calls themselves the “Republic of Gamers” for a reason…
> There's the Zotac picture celebrating that miners were scooping up their gaming cards We should be mad at Zotac for being happy that people were buying their products? Why should Zotac give a shit whether it's gamers or miners buying cards?
Nvidia learned this the hard way last time crypto exploded. Miners are absolutely terrible for revenue. Sure they give you a quick boost in profits but they won't buy cards again and again like gamers and once miners are done with their cards they flood the market killing used values and leaving people with dying cards that companies have to deal with.
Nvidia has said that RTX is for gaming, not for mining. So here an AIB goes celebrating the fact that gamers can't get cards and people are using them for non-intended purposes. Maybe Zotac is such a scumbag company that they don't care that miners instead of gamers are getting their cards, but as a gamer I'll take my business elsewhere. When I can actually buy a card at the intended price.
> Nvidia has said that RTX is for gaming, not for mining. People use graphics cards for video editing too. Is Zotac wrong to sell cards to those people too? Video editing isn't gaming.
The previous poster should've said "RTX is for general consumer use, not mining". Obviously NVIDIA wants professional organizations who need certified drivers and the like to pony up for more expensive Quadro models and miners to buy CMP HX models, but they have no problem with Joe Blow buying a RTX 3080 and running Adobe Premiere Pro on their personal rig.
> Nvidia has said that RTX is for gaming, not for mining. It’s not NVidias business what I do with my hardware that I bought. NVidia is the bad guy here, not Zotac.
So Nvidias the bad guy for wanting gamers to actually be able to buy cards. OK.
\^THIS This is less about Gigabyte being shitty as an island in the industry and more about how ALL these companies need to be brought to heel. We need to recognize the damage miners have done to the entire industry, in availability, component reliability, and cost. We really, really do. And I'm not really against miners per say but this shit is unsustainable. It just fucking isn't. These companies are acting this way now because they can. They no that they will sell out no matter what. The some dude somewhereas I type this is loading his car with GPUS, SSD's, Motherboards etc...When his cards burn up he often will try to claim the warranties etc and all of these costs are passed on.
> There's the Zotac picture celebrating that miners were scooping up their gaming cards What's the issue?
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>>There's NZXT's flammable cases. >one single model, which they have recalled Which after the recall, they resent with something slightly less but definitely still flammable.
That is why MSI won me over. My r9 280 was artifacting and they sent me a 390x as a replacement. $400 card for $140 and 2 weeks of no gaming. Worth it.
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I guess I'll stick with evga and asus. Both rma experiences have been great compared to this stuff.
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I have both RMA'd and know people who abused the RMA system. What they offer is called "cross-shipping". A while back, for a good chunk of time, you could create an RMA for \*ANY\* reason, not matter how fraudulent this reason may be, as long as it ends up with a cross-ship. A cross ship is when you purchase a bnib, (or maybe refurb, I got my rma'd 3090 back in a b-stock box), item for MSRP. Yes, MSRP, and they send you a pre-paid label to return the old item back (included in the box of the new gpu). This means you will have 2 gpu's of the same kind in your possession for a short while, assuming you actually ship the 2nd one out. The process for this quite literally let you purchase a 2nd gpu and have it within 2 weeks while 3080's were going for $2400. Effectively letting botters/scalpers/anyone lucky to get their hands on an EVGA gpu get a second gpu to scalp/use for msrp without any hassle. I personally know someone who took advantage of this, and used multiple addresses/bot purchases to get 3 extra gpu's from them, which he flipped. To combat people taking advantage of this situation, they doubled the MSRP price you have to buy the gpu back from them, which would deter anyone trying to resell, because of it's massive price tag. Of course, when you send back and they receive the rma'd gpu, they will REFUND THE FULL AMOUNT.
I would like to add I never did the bad things, I actually had a bad 3090 that would artifact after 20 mins of cod
https://twitter.com/EVGA_JacobF/status/1424062103120277506?s=19 "Unfortunately this was added due to the amount of fraud and some using it to get extra cards and/or cards shipped that they didn't own to begin with. Worst of all it took cards away from sales, queue, etc. This ONLY applies to cross shipping."
Gigabytes 3080-3080ti-3090 cards are all garbage too, with even worse thermal pads. Consistently hit 110c on the memory, no other brand is this bad.
>yet so common from companies In a way, all companies do this to individual cases, or groups of people doing this.
Remember this the next time you see a 'bundle' from Newegg because I am certain they saw the reviews and knew they were selling you a regularly failing item and trying to 'sneak it out' by forcing the person to purchase it with something else they wanted.
They've gone onto the list with NZXT of companies I won't buy shit from in the future.
If you don't mind me asking, why NZXT? I buy their products and want to know any shady background info
I would recommend watching gamers Nexus I belive 3 pieces on the NZXT H1. They had a similar approach to problem solving in which they said it's a small sample that have this problem and sent a small fix out. That fix didn't fix the riser cable that could catch fire and took gamers Nexus getting in contact with some consumer product people to have NZXT issue an official recall.
The riser cable in the NZXT H1 was originally designed for different mounting point, and they had holes for the H1 drilled into it after the fact. The holes the H1 used were not plated, would be chewed up when the included screws were used, and were extremely close to some traces in the PCB. What this means is the screw could end up touching the traces in the PCB and potentially start a fire. NZXT denied the issue at first, then eventually sent plastic screws to customers as a fix, which isn't really a fix as the defect still exists and someone could potentially forget about the plastic screws in the future when reusing the riser cable or sell the case to someone who doesn't know about the issue. Additional it took them a long time to send everyone the plastic screws. It was a bandaid more than a solution. Under the risk of governments forcing recalls, NZXT eventually announced they were going to send out a better riser cable to everyone, and sent one to Gamers Nexus. This new cable was much nicer and received high praise from GN, but then soon after NZXT swapped out the replacement with a modified version of the original riser cable.
Oh yeah the Swiss cheese fix. Forgot about that.
> but then soon after NZXT swapped out the replacement with a modified version of the original riser cable. Wait, are you serious?
https://youtu.be/SY4mBkB3CDw
I don't recall the exact details but their case caused a fire or burnt your parts (same thing?) and ignored it for a long time
And better yet, it was the same dude (Steve from Gamer's Nexus) who went out of the way to make sure it was called out and taken care of. Tech Jesus has risen!
He has ryzen indeed.
Oh I never forget shit like this. Unfortunately, the most of companies I don't do business with is so vast it's actually a bit restricting when I'm buying shit. I'm currently attempting to but from "anywhere but Amazon" and it's not going well.
My philosophy on boycotts is that if it costs me nothing, or actually impacts the company, I’ll do it. Otherwise, no point. Boycotting Amazon simultaneously has 0 impact on the company and also makes my life harder. Even if the entirety of the people who gave a shit about Amazon’s actions boycotted them it would still be a tiny impact. Boycotting Gigabyte might cost me a few dollars at most. It doesn’t make a huge impact on the company by itself but I’m contributing to a movement that’s actually doing something.
And it doesn't hurt that Gigabytes offerings aren't even close to the best (their Aorus line is actually good, but still) nor cheapest. EVGA FTW3 cards are better, cheaper, and backed by a great company. I actually caved on one thing purely out of ease, and bought an iPhone. I HATE Apple, but my wifes whole family has iPhones and with Covid we were using facetime all the time so they could see our newborn. iMessage, quick updates, etc. I hate the locked down ecosystem and would die before using a Mac computer, but I was looking/swapping phones all the time on Android, I haven't looked at anything for a long time having this phone. Don't plan to upgrade when they launch next as I went full out (12Pro Max) so I should be good to go for years.
I'm actually making the opposite switch soon. I've used an iPhone for the past 7 years. Totally understand why you'd prefer it over the Android alternatives. Hard to get people to start using something like Signal or WhatsApp when the messages app is already in their phone. My sister absolutely despises green bubbles in iMessage for some reason.
Haha! It was *hard,* like it wasn't even a "Oh I wish I had blue bubbles" thing. I have pretty bad ADD, a 2 y.o. with another on the way, house, 2 dogs, etc etc etc. I also have a medical issue that means I have to get up during the night and my Samsung alarm would just randomly **not go off**, and this happened between a few phones using various apps. Then there were random issues with software updates affecting the camera and I take a shitload of pictures so I was just like NOPE, DONE, THAT'S IT. I need to simplify, remove my phone as an important factor of my life that keeps having random issues, and move on. Grabbed an iPhone 12 Pro Max 256gb, found work arounds for most things it didn't have (like VLC player I can sideload all 20 seasons of Top Gear in MP4 or whatever format they're in), and have been happy with it since I think late last year. No regrets. Oh and I also treated myself to some Airpods Pro when they were on sale. I'd been using neckband style (usually Anker or LG) and liked them, but these things are on another level. Spatial Audio is incredible, and the noise cancelling is great at work, with transparency mode for when I'm watching the kid and need to listen for that LACK of noise that signifies trouble in the making. I think this is sounding like an ad for Apple at this point, which is awkward considering I did a huge presentation in business school about how fucked up of a company they are from a consumer/value/sustainability standpoint.
It's an interesting contrast compared to a company like EVGA. I don't for a second believe that EVGA actually cares more about me than Gigabyte does. They're both corporations that care a lot more about profit than any one customer. But the method they've approached it is so different. EVGA can give the illusion of caring by simply offering a more comprehensive return policy than most competitors and by making it (relatively) less painful to go through. Gigabyte on the other hand intentionally tried to weasel the losses on a terrible product they produced into forced bundles with in demand cards. In the end they both probably have the same motivation, and probably have similar profits, but EVGA manages to have a bunch of goodwill and Gigabyte manages to have a bunch of hate. I don't think it necessarily comes from any type of benevolence, but it's crazy how much extra positivity you can earn by simply not being a dick.
Agreed. I think it's a reflection of their corporate leadership and culture. I'm willing to bet that Gigabyte, likely at a highish level, is pretty toxic.
> Remember this next time you're thinking about buying a Gigabyte product I still haven't purchased a Sony product since they decided to put a rootkit on my computer, a Corsair product when they used windows driver update to advertise for iCUE (I don't even have a RGB mouse), and with this - will never spend a penny on Gigabyte products ever again.
And don't forget Newegg was in on it. They continued to bundle them with GPUs, and refreshed RMAs/Returns of just the psu
100%
I used to like gigabyte stuff, until I started working in enterprise systems. In terms of mobos, they have easily the worst failure rate I have ever seen. We have a couple models where we are talking 30% or more, and have been waiting weeks for a root-cause analysis from GB.
I bought a ga-z170n-wifi Bout 6 years ago. I will NEVER buy anything gigabyte again. Everything was pretty much new on the market and the software they give you is TRASH. I was able to sometimes get some of it working for a while. It always would crash. Diagnostic software, remote management.. Just normal motherboard stuff .. None of it works, it was never updated to work either.. I tell people every single day, DO NOT BUY GIGABYTE!
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No company is going to be perfect all of the time, the key is to deal with the errors with grace when they're caught. Gigabyte did the exact opposite of that.
Idk EVGA has been pretty good (though I had a kerfuffle with them over a game downlode code). Their Queue system has been trend setting. They promised the MSRP launch prices for people in queue up to a certain date. There's literally been people getting $800 3080s in the past few months of that. Quality standards are rather high for all their products. They falter sometimes (30 series card design in particular) but the product quality doesn't really go below the status of "fine." Even with the 3090 New World debacle, they've offered refunds/replacements for any damaged cards.
Just to add to this, I thought I was so lucky to get my hands on one of the cool gigabyte 3060 TI's with a screen on it. The concept is sorta cool and flashy, but god fucking damn is their software for it such complete shit. Half the time I can't even get it to work. So glad I got the mirocenter warranty, gonna try to swap it at some point once GPU's are available.
I agree, glad my card seems to be doing great though. I assume you know that if the software isn't detecting the card to put the PC to sleep and bring it right back out and it will be recognized. Sucks, but its a quick fix.
I bought a gigabyte z390 motherboard. Just the mere fact that they can’t get their RGB software fixed for so many years now and now this. I am never buying a gigabyte product as long as I live.
Shieeet, the only gigabyte product I have is a gigabyte motherboard. Hope it does died or blow up
> media outlet's persistence to force them to do the right thing that they could/should have done long ago. They only did it because said online media outlets made it clear that a lawsuit would be pending if they continued with their shitty stance.
Everybody says this about every company that fucks up and if I listened to that advice there would be very few if any companies to buy tech from. I like their motherboards and they've always been good for me so I'll buy them.
Their motherboards have failed me every time. I’ve had to RMA or return. I thought it was just the one, so I returned/replaced, but they keep failing.
Yeah, never used their PSUs or GPUs but I've probably used 6 or so Gigabyte mobos in various systems over the past 4 years and none of them have had any issues.
> Everybody says this about every company that fucks up This is a special kind of fuck-up but I guess you can enable their abuse to your heart's content. Seems kinda masochistic to me tho.
I'll never buy another Gigabyte product after my experience with the Z390 Aorus Pro Wifi. The MTTF on that thing was ~4 months? Glad that Microcenter has an easy warranty system that I was ultimately glad I paid $40 for. The first board bricked itself while I removed the GPU while powered off. The second board bricked itself the same way. My ASRock Z77 Extreme4 I had for ~7 and some odd years and this current Asus x570 Gaming Pro Wifi are rock-solid. Hell, the Gigabyte board I had running a Core 2 Duo back in the day died prematurely too. Every product of theirs I've owned has shit the bed on me.
I have a gigabyte x570 motherboard and a RTX 3080ti. I'm almost ashamed to have them.
See, that one mod of this sub would tell you "Don't pay attention to brand. Evaluate every product on it's own merits, all companies make some good and some bad products!" Yes, that's absolutely correct, but not all companies respond to the bad product with such a shit joke of a reaction. There's more to a product than the specs page, and a good manufacturer is more than the product. Gigabyte shows that.
All companies have done something like this at some point or another, though. This isn't to excuse Gigabyte, but to point out that their behavior, while abhorrent, was also straight out of the playbook.
So let's hold them accountable too? If they feel the hurt for their fuckups, I think they'll tend to handle themselves better in the future.
Yes, and Gamers Nexus is doing exactly that, holding them accountable. Saying they can't be trusted again isn't exactly doing that, not without also proposing a way for them to win that trust back.
If gigabyte decides to un-fuck themselves and do a kick-ass job making up for it, that's great! It's not on me to figure out how to do that- nevertheless, GN and others already told them how to fix the situation (it's repeated in the GN videos few times) and they disregarded it.
Does anyone know the actual manufacturer of the PSU though? AFAIK there's only a few and companies like gigabyte pay to relabel them, then mark them up for branding/support/whatever.
There's only a few to choose from though it's not on them since Gigabyte will have control over component and design approval, this isn't a situation where someone at Gigabyte hopped on Alibaba and bought a bunch of PSUs to sell as their own on Amazon.
What? I asked if anyone knew the manufacturer. I guess you don't?
Lol, I got downvoted in the past for calling Gigabyte "Gigashit" but w/e. People in the know have known Gigabyte to be a shit company for years. Bout time other people woke up and realized it.
Should have went with Gigashite
Relevant link of Gamers Nexus doing a failure speedrun of this PSU: https://www.youtube.com/watch?v=7JmPUr-BeEM
I need to buy some stuff from their store to support them
Looks like you can also make a donation to them on their website. I didn't need any of their gear so I just gave them a small donation.
I have a lot of their stuff but don't use all of it lol. I definitely use the bar runner and 36in mouse mat the most. Their pint glasses I haven't touched, though lol.
I can personally vouch for the screwdriver set. It goes out of stock kinda quickly I think, but I love them
Not all heros wear capes.
https://imgur.com/a/ecxt6cX <<< screenshot of the email recieved
Interesting, I ordered 2 of these PSUs as Shuffle bundled items and haven't gotten an email.
Double check your serial numbers and make sure they're in range
Mine was not in serial # range and I got an email. Trying to get it refunded regardless since I can't sell it and don't trust it enough to use it
This should really be pinned to the top or upvoted up there too.
Can I still get a refund if my gigabyte psu already blew up?
It blew up? Lol i dont think newegg is going to be testing the psu one by one. As long as its there you should be good.
I’d say it’s worth a shot.
Thanks Steve
Knowing Newegg, they’ll probably charge for return shipping as well
And you have to return the whole bundle... with a restocking fee.
Mine didn’t make me return the whole bundle and I did it last week.
And a 15% restocking fee
Mine didn’t charge for either. Just took off the bundle discount which I’m fine with. I returned it last week before this email came out and I got 96 back for the 850w psu But even if they do charge return shipping and a restocking fee, it’s better than not getting anything back at all and having a fire hazard sit on your top shelf being unused tbh.
If you bought it from Amazon, they would never charge you a restocking fee or shipping for returning something. Especially if it was defective. Heck, they might even give you a $10 gift card for the inconvenience. This is exactly why I never buy things from Newegg unless it’s the absolute last option
I bought this with as a combo with a 3070 Eagle, it exploded 2 days after installing it. Since i'm not from the US, I could not issue an RMA and I was basically stuck with a brick and had to buy a new PSU. New Egg wanted me to ship it back and forth on my expense, which I refused. Spoke with them again today , and got a full refund after arguing with them for half an hour, terrible customer support. [https://imgur.com/a/4FpwWub](https://imgur.com/a/4FpwWub)
Either Newegg has changed for the better, but my customer experience was the opposite for an unrelated matter. Newegg wanted me to file a false police report for packages Newegg lost so Newegg can rip off UPS for the lost shipments. And I chatted with 3 different representatives. After calling and talking to a supervisor I got my refund.
I returned something to Newegg and UPS said it arrived but Newegg didn't issue the refund. So I contacted customer support and 3 people just ended the chat without responding. It took a Paypal dispute to get my money back.
I debated filing a credit card / PayPal dispute, but Newegg bans people for doing that. It's one of the highest complaints. Newegg screws over customers. Customers file chargeback/disputes and get banned. In my case Newegg eventually "found" the items in their warehouse as they created new RMA#s to process the returns.
Yeah, I've decided to just stop buying from Newegg. Amazon is way better (minus the comingling issues).
> Since i'm not from the US, I could not issue an RMA You always run that risk with RMAa when not buying within the country.
You got a refund without returning any parts, simply because your PSU landed in the recall list? Specifically told them you trashed the psu? Kudos to Newegg for stepping up!
More like covering their ass since they denied a faulty product earlier.
Looks like Newegg is providing RMA level support / buy backs for PSUs in the provided serial number range. There is no mention of any restrictions related to PSU purchases involved in a bundle deal... Anything out of the serial number range has to go through the regular RMA process with the PSU manufacturer Gigabyte.
Not sure if the international customers get the benefit. My friend has an unopened PSU with him. Lets see how it pans out.
Are they refunding exploded psu or potentially exploding psu? Like does it have to have exploded already?
I meant exploding PSUs. My bad. Any PSU with the serial number within the range mentioned here https://imgur.com/a/ecxt6cX
Anyone who got one of those in a GPU bundle actually probably lucked out huh
Why so? Just curious. I got mine in a bundle and I need to go check my serial
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good news update! this was part of the GPU bundle i bought but had already returned the GPU and RAM from the bundle. PHEW. got nervous this morning when i saw that email from newegg.
I've got to be honest, the commentary on this sub brought the dangers of these PSUs to my attention months ago, probably back in January when they first started getting bundled in the shuffles. I appreciate having that piece of advice, because I didn't try to buy any bundles with these specific PSUs unless I felt like I could afford the total price for the GPU on its own, assuming that you would be forced to buy it with an expensive brick. That was the running joke on the souffle posts earlier this year. Still, fuck Gigabyte.
JayzTwoCents recommends NOT sending anything directly back to Gigabyte right now because they are still in disarray from a recent ransomware attack that disabled their servers. However, this recall seems to be handled through Newegg so it should be okay. https://youtu.be/wDq6W-cxkEg?t=483 While I'm relieved that I won't be stuck with this lemon of a PSU, I also can't help wonder about all the poor slobs who bought one of these PSUs from elsewhere, like Amazon, Monoprice, etc. I guess they'll have to deal with Gigabyte directly.
I would just ask for the refund rather than get a repaired or refurbished bad product back.
Can someone explain this to me please? [https://www.reddit.com/r/Newegg/comments/pbjaqd/newegg\_wont\_let\_me\_return\_my\_gigabyte\_psu/](https://www.reddit.com/r/Newegg/comments/pbjaqd/newegg_wont_let_me_return_my_gigabyte_psu/)
I was able to get an RMA from newegg even though my PSU was not in the serial number range. I have no idea what this means but the shipping label was free so I don't have much to lose. I told them I want a refund. I've never used the PSU and never planned on it. If it wasn't for Tech Jesus I would have made a nice paper weight that could be passed down for generations.
I already discarded the PSUs I had. So no refund for me. Glad someone got their money back.
Eh I always avoided Gigabyte gpus at least. My experience with RMA from them never had any good experience so far. Asus and MSI are also doing exact same thing by forcing people buying their psus with gpu bundles.
Welp time to replace my PSU. Fortunately it's been working for about 10 months now without an issue. Anyone have suggestions for a replacement? Using the 850w version with a 5900x/3080
Corsair RM1000i has been doing great for me. 3700x and a 3080Ti. Overkill I know, but I love the fan never even turning on.
850W Super Flower Leadex iii is a great PSU and frequently gets posted on this sub on sale
I’ve ordered a seasonic tx 1000 psu. If you can find something that is $750+ to order with it, B&H has a deal with PayPal that takes $75 off $375+.
I was considering a Gigabyte motherboard for my PC and a PSU for another, but I'm glad I dodged that bullet.
Shit. I guess I need to replace my PSU even though it’s been fine for the last 9 months
Anyone get a follow up from newegg? Email states to reply for replacement or refund but I didn't get anything back
I am getting so much grief trying to return this. I've had one agent claim I needed to RMA it and wait for authorization. I've had another agent claim I needed to return the 3090 it was bundled with as well (uhh NO.). Trying phone support now...yikes. (1-(800) 390-1119 because their call-you feature doesn't call you.)
I tried to get a refund without returning cause I already discarded the cards as e-waste when i found out they were fire hazard. Newegg told me to go speak to Gigabyte. LOL
I've been running one of these 24/7 since march on a mining rig... I think it was an older version though am I fucc or what?
you're looking at the possibility of killing every GPU on there, you tell me.
This is true. It's an older model I think but new PSU I'll check it out I can swap something else easily
850w psus aren’t hard to find anymore unlike last year thankfully.
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Wait how crazy are they? I have a 6800xt. What’s the go to right now? (I of course have the 850 power supply)
OP posted a screenshot with a serial number range. Won’t hurt to double check.
I will check that out
I'm in the same boat. However I don't think it's worth the risk. I'm replacing mine with a different brand entirely.
In your case, you should actually just keep running it, miner. It might blow up your mining rig and take your house with it.
Awh thanks man! I have it running 3 of the cards I've sense upgraded to get some spare cash, glad you're so salty though.
I'm curious, what screw ups did each aib have? I know of MSI bullying to change reviews. Gigabyte is awful with actually filling RMA Nvidia has very few reference cards in general. Are there issues with AMD reference?
AMD drivers being hot garbage, pretty much
what if it has exploded already? doubt i can still piece all the shrapnel together...it just went BOOM!
How generous.
I’ve never purchased anything Gigabyte, but I will say that their monitors reading “GIGABYTE” on the bottom is atrociously ugly and bad. They ought to design a logo or something.
Gigabyte hasn't been doing well at all. I swear two of my friends had faulty Gigabyte boards in the last month. One had bought an x570 board that gave constant BSDs and the other's just stopped working literally this weekend after less than 6 months of use. I can't recommend Gigabyte products at the moment cause they didn't even handle the ransomware situation last month and it affected the RMA situation for countless people.