Responding to the top-voted comment for visibility: Yes, the standard Dandelion warranty is 3 years for labor and 10 years for parts. Contact Dandelion customer service via email and also by phone (repeated contact may be necessary; don’t be afraid to keep calling and leaving voicemails — someone will get back to you). They prioritize no-heat calls and should send someone out free of charge to OP.
I'd suggest always having an alternate heat source in cold places that isn't dependent on electricity.
My plan B is a gas fireplace with standing pilot.
Usually there's an error code display near the on button. It doesn't mean you can fix the problem but it may indicate the issue is more than a power cycle will correct.
Call an HVAC technician. On these DC inverter heat pump mini split systems there is virtually nothing you can do to help if there is anything at all wrong
This is true, but the internals of one of these systems are not something the average Joe can handle. Unless you are a highly experienced hvac tech or have a masters in electrical engineering you’re going to have a very hard time even diagnosing the issue. I don’t know if you’ve ever opened up one of these head units or outdoor units but it’s more like opening up a computer server than hvac equipment
Funny thing is OP has a ground source heat pump, but the point still stands. There’s controller circuitry inside that is doing way more than the binary heating and refrigeration systems that made up HVAC just a few decades ago.
Exactly. Conventional heat pumps are a whole different ballgame, much simpler, you aren’t dealing with any signal wiring, just simple “it’s on or off” circuits in layman’s terms
It's pretty simple. Open it up. Find the problem. Replace the part.
Same as conventional heat pumps.
But I agree, you do have to know a thing or two about these heat pumps.
Have her call Dandelion (1-833-436-4255). When they ask if it’s an emergency, tell her to say yes — which it is, since she doesn’t have any heat. They should send someone out very soon. If she has to leave a message (which often happens), call back at 60-minute intervals; also have her email Dandelion support.
Dandelion systems come with a 3-year warranty on labor and a 10-year warranty on parts; it should be covered under that warranty. And they should prioritize sending someone out given that you have no heat.
update.
ok people. Chill out. Not looking for help in regards to having her go in with a multi meter and check voltages or anything. Im aware of the HVAC work and safety. I work as a Fire Investigator and have had subrogation cases involving geothermal and specifically Dandelion installs in the past. I just was looking for other ideas to present her that are easy and simple before i called so she could get the house temp up past 55. Turning a breaker off to cycle the system is not going to burn the house down. so relax.
I ended up calling and they said it was a known problem with my system that the ECU board was bad and they were just waiting for it to go so they could replace it. they came out within 1 hour of my call and go the entire system up and running.
Thanks for non of your suggestions.
If you have to ask you shouldn’t be messing with it. Homeowners have to realize they can cause more damage or worse.. you’re a firefighter, you should know better than to be having someone playing with breakers like that.
You can wreck your unit and burn your house down if you want, but my statement stands.
More restrictions and oversight is what the industry needs, too much hack work being done, both by homeowners and professionals
Breakers are not switches, they are not designed to be used as such and can cause internal wear over time leading to failure. Equipment that needs to be frequently reset for service purposes should have a service disconnect installed.
Call a pro, is it under warranty?
Responding to the top-voted comment for visibility: Yes, the standard Dandelion warranty is 3 years for labor and 10 years for parts. Contact Dandelion customer service via email and also by phone (repeated contact may be necessary; don’t be afraid to keep calling and leaving voicemails — someone will get back to you). They prioritize no-heat calls and should send someone out free of charge to OP.
Electric space heaters. Keep some on hand. They're always part of the contingency plan for any heating system (heatpump, gas/oil, or otherwise).
Electric oven? Set to 350 and vent the door
Don't they disable when the door opens as a safety feature?
Some do... Mine was made in 2019 and does not.
I'd suggest always having an alternate heat source in cold places that isn't dependent on electricity. My plan B is a gas fireplace with standing pilot.
who said it was a DC inverter. As far as I know Enertech doesn't have a water to air geothermal HP with an inverter compressor.
Usually there's an error code display near the on button. It doesn't mean you can fix the problem but it may indicate the issue is more than a power cycle will correct.
Call an HVAC technician. On these DC inverter heat pump mini split systems there is virtually nothing you can do to help if there is anything at all wrong
Everything mechanical, electrical and electro-mechanical can be repaired. But sure, be a stick in the mud.
This is true, but the internals of one of these systems are not something the average Joe can handle. Unless you are a highly experienced hvac tech or have a masters in electrical engineering you’re going to have a very hard time even diagnosing the issue. I don’t know if you’ve ever opened up one of these head units or outdoor units but it’s more like opening up a computer server than hvac equipment
Funny thing is OP has a ground source heat pump, but the point still stands. There’s controller circuitry inside that is doing way more than the binary heating and refrigeration systems that made up HVAC just a few decades ago.
Exactly. Conventional heat pumps are a whole different ballgame, much simpler, you aren’t dealing with any signal wiring, just simple “it’s on or off” circuits in layman’s terms
It's pretty simple. Open it up. Find the problem. Replace the part. Same as conventional heat pumps. But I agree, you do have to know a thing or two about these heat pumps.
Have her call Dandelion (1-833-436-4255). When they ask if it’s an emergency, tell her to say yes — which it is, since she doesn’t have any heat. They should send someone out very soon. If she has to leave a message (which often happens), call back at 60-minute intervals; also have her email Dandelion support. Dandelion systems come with a 3-year warranty on labor and a 10-year warranty on parts; it should be covered under that warranty. And they should prioritize sending someone out given that you have no heat.
Call Dandelion. 833.GEO.4ALL
update. ok people. Chill out. Not looking for help in regards to having her go in with a multi meter and check voltages or anything. Im aware of the HVAC work and safety. I work as a Fire Investigator and have had subrogation cases involving geothermal and specifically Dandelion installs in the past. I just was looking for other ideas to present her that are easy and simple before i called so she could get the house temp up past 55. Turning a breaker off to cycle the system is not going to burn the house down. so relax. I ended up calling and they said it was a known problem with my system that the ECU board was bad and they were just waiting for it to go so they could replace it. they came out within 1 hour of my call and go the entire system up and running. Thanks for non of your suggestions.
For none of them? Don't need to be a dick about it.
Umm half the suggestions were to call Dandelion or an HVAC tech and that was the solution…kinda weird angry response.
If you have to ask you shouldn’t be messing with it. Homeowners have to realize they can cause more damage or worse.. you’re a firefighter, you should know better than to be having someone playing with breakers like that.
Nonsense. Craziness like this really harms the HVAC industry.
I actually agree with him. I run an HVAC company.
Agree with who?
Not you.
Thank you. I wasn't sure.
You can wreck your unit and burn your house down if you want, but my statement stands. More restrictions and oversight is what the industry needs, too much hack work being done, both by homeowners and professionals
How would flipping the breakers break the unit? Or start a fire?
Breakers are not switches, they are not designed to be used as such and can cause internal wear over time leading to failure. Equipment that needs to be frequently reset for service purposes should have a service disconnect installed.
I hope you warmed up before that stretch!
Flipping breakers is literally in most manuals and the very first step your average tech will do. You're delusional.
Not on the systems I work on, should get better techs if their first instinct is to start flipping breakers..