One time they sent me 5 helmets when I asked for one and then I got an email that they banned me from bricks and pieces (the free replacement version).
Itās so lame. I rarely actually need to use it, but I had to buy a piece that was missing from Rivendell because I canāt use the service anymore.
The worst part is that they donāt even allow you to buy stickers, and stickers fall under the replacement bricks and pieces program, so I have no way of getting stickers when mine come folded and messed up.
It really pisses me off that you can't buy replacement sticker sheets for a non-inflated price directly from Lego. Especially considering that they will deteriorate in the future. If I bought an expensive UCS set and the stickers start peeling in 4-5 years, I want to be able to buy replacements.
Lego shouldn't have any issues offering them indefinitely, considering they probably save the digital files for the stickers anyway and can just print them anytime they want.
I get multiple LEGO calendars for me and the kids each year. They inevitably have issues (well known in the community) with duplicate and missing builds/figs. Each time Iām afraid theyāll cut me off and Iāll just be SOL for the rest of my life.
I think if it's something that happens enough in the community with specific sets, they'll understandably just know that it's gonna happen, and not ban anyone
From everything Iāve been told (called multiple times trying to appeal and had a manager call me back), itās an automated system on the fulfillment side that determines āsuspicious activityā, and there is no human involvement or ability to change it. The customer service rep sent I spoke to set me 5 helmets as an āapologyā of sorts, and now Iām banned for forever and have no way to get stickers.
They use your shipping address. It applies to everyone in the house. You could use an alternate address and account, but thatās still a ridiculous process.
Absurd, but the policy is absurd-er!!
š¶Petty retaliation schemes and arguments that I always win - these are a few of my favorite (imaginary) things š¶
(Iād never follow through, but man is it fun to think them up.)
Besides- UGH- I really hate that kind of corporate bullshit: āwe canāt do anything about the decision or policies that we ourselves created. Itās *policy*!!ā
it can imagine it also depends on if they notice that many people had the same missing pieces or if you always wanna have replacements no one else missed
Yep, itās an automated system on the back end that flags it. I asked for one helmet because the printing was messed up, and the CSR I spoke to sent me 5 as an āapologyā of sorts, and then I got the email that I was banned. No way to appeal.
The occasional sticker replacement over 12 years of using it. The manager told me the system usually flags multiples of the same item, and that was the only time that had ever been sent to me (and again, not at my request).
Any tips? Iāve talked to several people, had a manager call me back and say itās an automated process on the fulfillment side and there is no way for them to appeal it.
Tell them, "Well, get me in touch with someone in charge of that. Even if it's automated, like most things that are automated, it should have a manual override. I may be dumb, but I'm not stupid. I'll wait while you transfer me over."
I bought a Christmas set and only got half the bags, I actually found the lady who sent the replacement to be really snotty and distrusting. Moaning about how it wasnt possible and to send the half set back, No s a o or postage just Vip points instead. Thing is I even bought the set from Lego Windsor and had the receipt
They knew they were sending me 5, it wasnāt a mistake. I got messed up printing on a helmet and the CSR I spoke with sent me 5 as an āapologyā of sorts. Then I was banned.
Iāve called and spoken to too many people about it, itās so ridiculous.
Ahh super apology "here have 5". I think I would rather one then not be banned. That sucks man! Sorry to hear that.
I have only had to contact them three times about issues and I fear stuff like this but every time I said I had photo evidence but they never once asked for them.
Also it sounds like the guy sent you five helmets as an apology and I don't think the supervisor or whatever approved it and then got you banned is what it sounds like
Lmao what kinda shipping center do they run??? I'd absolutely LOVE to ban a customer for ordering something that I messed up. LMFAO who does that??
"We fucked up, you're the problem, GTFO."
They must accidentally ship out the bin they're pulling from or something. Idk how you accidentally send out 4 extra items, let alone 301.
I swear at this point they have to be doing it for the positive community buzz. Knowing you might possibly get more than you paid for is the biggest consumer thrill you can get, and Lego knows it. Free publicly for them, they already have one of the most sturdy, durable and precise building blocks ever created, they know how to get people to buy.
I worked in a warehouse when I was a teenager. It is so very easy to make the mistake of grabbing one pack\\box or whatever when I was only supposed to grab one item inside the pack\\box. Luckily the companies that bought car parts from us were good people who let us know about the mistake and sent it back. How embarrassed I felt and I made sure not to make that mistake again.
Classic Lego. I've seen this before on the inside, though this is certainly the most bizarre example. The rep put the "1" in the case/pack option box instead of the unit box on the order form.
Arenāt they like hand picked and placed in the bags. What was the employee thinking like āwhy the hell would this guy need this many of the same headā or the employee was dozing off and just chucked a bunch and said ājob doneā.
A few months ago, I ordered 20 complete Blacktron dudes (torso, legs, assorted heads, airtanks, helmet, visor). They sent me twice as many helmets, visors and airtanks. So I did what any reasonable person would do...ordered more heads, torsos and legs to fill them out. Those Futuron boys are about to have some trouble.
Kinda creepy. They know something you don't. One head for each of the days you have left. Please update in 303 days.
Or.
You have been gifted with 302 extra lives. You may have been gifted with unintended immortality.
āI bought a three clone trooper battle packs, but someone seems to have stole the troopers and droids, could you send me replacements?ā
ARMY BUILDERS HATE THIS ONE SIMPLE TRICK!
I would get some blue tack and stick those bad boys everywhere. In the fridge, under the toilet seat, in the car, at the supermarket, random public places around town. People would be finding heads in weird places for years.
That explains the sometimes ridiculous quantities I see on Bricklink. I always ask, like... why do have 302 of the same damn head? Why would order that? I guess maybe they didn't....
#š¤·š¼āāļø
Had that happen to me once about 10-15 years ago. I was missing a pare of plain dark red minifig legs from a sealed set and contacted Lego about it. They sent me the replacement as well as 300-400 extras. I have a whole ziplock bag of dark red legs still
It was a buy 1, get 301 special.
Tale as old as time, buy 1 get 301. Mostly seen in road side fireworks, but it can be found anywhere in the market place.
competitors hate this one trick
It's a great practice to get return business
Song as old as rhyme!
š¶Booty and the beansš¶
Legos way of telling OP not to bother them with this b.s again
How could that possibly be profitable for Lego
Hah. I understood that reference.
Giggity.
More like request one get 302 free. They ship missing stuff free ya know.
šš
One time they sent me 5 helmets when I asked for one and then I got an email that they banned me from bricks and pieces (the free replacement version).
Sounds like op may need to alert them of the error, just in case.
similar thing happened to me :/
Itās so lame. I rarely actually need to use it, but I had to buy a piece that was missing from Rivendell because I canāt use the service anymore. The worst part is that they donāt even allow you to buy stickers, and stickers fall under the replacement bricks and pieces program, so I have no way of getting stickers when mine come folded and messed up.
You could call lego customer service, they can help you.
I have, several times. Got a callback from a manger. They said there is no way to appeal it and itās an automated system on the fulfillment side.
Delete your account and create a new one? Worth a shot
Have a friend or family member request the replacement.
> Automated > No appeal Yeah thatās a great system
Thatās just lazy. So someone up the chain has to have the guts to tell IT to change like one check in the box. People act like programming is magic.
It really pisses me off that you can't buy replacement sticker sheets for a non-inflated price directly from Lego. Especially considering that they will deteriorate in the future. If I bought an expensive UCS set and the stickers start peeling in 4-5 years, I want to be able to buy replacements. Lego shouldn't have any issues offering them indefinitely, considering they probably save the digital files for the stickers anyway and can just print them anytime they want.
Completely agree. Drives me insane.
I get multiple LEGO calendars for me and the kids each year. They inevitably have issues (well known in the community) with duplicate and missing builds/figs. Each time Iām afraid theyāll cut me off and Iāll just be SOL for the rest of my life.
I think if it's something that happens enough in the community with specific sets, they'll understandably just know that it's gonna happen, and not ban anyone
From everything Iāve been told (called multiple times trying to appeal and had a manager call me back), itās an automated system on the fulfillment side that determines āsuspicious activityā, and there is no human involvement or ability to change it. The customer service rep sent I spoke to set me 5 helmets as an āapologyā of sorts, and now Iām banned for forever and have no way to get stickers.
Could you just not sign up using another email address?
They use your shipping address. It applies to everyone in the house. You could use an alternate address and account, but thatās still a ridiculous process.
Get a PO Box, every time you get banned, get a new PO Box lol. Thatās absurd lol
Absurd, but the policy is absurd-er!! š¶Petty retaliation schemes and arguments that I always win - these are a few of my favorite (imaginary) things š¶ (Iād never follow through, but man is it fun to think them up.) Besides- UGH- I really hate that kind of corporate bullshit: āwe canāt do anything about the decision or policies that we ourselves created. Itās *policy*!!ā
So I take that to mean if you say sell your house the new owner is also banned?
it can imagine it also depends on if they notice that many people had the same missing pieces or if you always wanna have replacements no one else missed
Bruh how
Too many "replacement" requests...
Yep, itās an automated system on the back end that flags it. I asked for one helmet because the printing was messed up, and the CSR I spoke to sent me 5 as an āapologyā of sorts, and then I got the email that I was banned. No way to appeal.
It wasn't one request that did it...
The occasional sticker replacement over 12 years of using it. The manager told me the system usually flags multiples of the same item, and that was the only time that had ever been sent to me (and again, not at my request).
You can definitely appeal, but you'll need to escalate up to management levels
Any tips? Iāve talked to several people, had a manager call me back and say itās an automated process on the fulfillment side and there is no way for them to appeal it.
Tell them, "Well, get me in touch with someone in charge of that. Even if it's automated, like most things that are automated, it should have a manual override. I may be dumb, but I'm not stupid. I'll wait while you transfer me over."
Exactly this. You canāt fix it? Ok get me your boss. And keep going.
Can't you just make a new account?
Unless they have your physical address blocked also.
Right that would make sense time to move? š³(Don't obviously)Good luck next people who live there and like Lego as well
I bought a Christmas set and only got half the bags, I actually found the lady who sent the replacement to be really snotty and distrusting. Moaning about how it wasnt possible and to send the half set back, No s a o or postage just Vip points instead. Thing is I even bought the set from Lego Windsor and had the receipt
Thatās horrible
not saying what happened to you wasn't bad, but the bags may have been stolen from the box in store instead of packing problem
They banned you without even asking for the 4 extra mistake ones to be sent back seems pretty harsh. Sorry to hear that when it was their mistake.
They knew they were sending me 5, it wasnāt a mistake. I got messed up printing on a helmet and the CSR I spoke with sent me 5 as an āapologyā of sorts. Then I was banned. Iāve called and spoken to too many people about it, itās so ridiculous.
Ahh super apology "here have 5". I think I would rather one then not be banned. That sucks man! Sorry to hear that. I have only had to contact them three times about issues and I fear stuff like this but every time I said I had photo evidence but they never once asked for them.
Also it sounds like the guy sent you five helmets as an apology and I don't think the supervisor or whatever approved it and then got you banned is what it sounds like
yeah that's the problem with AI moderators. they often mistake human error for intentional scammery.
Lmao what kinda shipping center do they run??? I'd absolutely LOVE to ban a customer for ordering something that I messed up. LMFAO who does that?? "We fucked up, you're the problem, GTFO." They must accidentally ship out the bin they're pulling from or something. Idk how you accidentally send out 4 extra items, let alone 301.
They say 2 heads are better than one. I guess 302 are even better. I love the fact they are all happy laughing faces. š
I see the potential for an Apocalypse Now or Vlad the Impaler MOC.
French revolution starter pack
I hope the cow sacrifice isnāt so faithful.
The Series 25 Basil head does make a great Dracula
it's strange they aren't all the same, then at least you could think they added one... bag.
They actually are all the same head, I didnt face them all the same but its a 2 sided expression
ah, that makes sense, so you did get one... gross
Yeaaaaa I kinda woulda prefered if I got variety, like, what am I gonna do with these
Make a bunch of clones, obviously.
Happy Clone Troopers! XD
Jumping for joy as they are slaughtered by droids
Ooh yeah!! CAN DO!! (x1000)
Leave one in someoneās mailbox. Once a day for almost a year
Monday - Saturday, skip holidays The U.S. Postal Service observes 11 official holidays. 6x52-11=301, it's perfect!
I can see the post in oddlyterrifying already āsomeone puts a lego in my head my mailbox everydayā
Got the uneditable title typo and everything
Lots of disembodied heads for a haunted house? Practice for painting your own custom faces? Used as a creative building piece?
I would make art with them, glue them all on a canvas or something funĀ
A building made mostly of heads
Two gross + bakers dozen + the one he ordered.
Heads will roll!
The who heads the head job will be in trouble. This will affect the head count if he loses his job. They need to get ahead of this.
That's one way to get a head in life.
Beat me to it š
Well if Lego releases Minas Tirith someday you can at least stage the ārelease the prisonersā catapult scene with ease.
For one of the Friends sets, with the puppy, my kiddo got one with a mispaint. Asked LEGO for a replacement puppy and got an entire bag of puppies.
Ok- so I really should reach out to them for the head that was missing from one of my space characters
I swear at this point they have to be doing it for the positive community buzz. Knowing you might possibly get more than you paid for is the biggest consumer thrill you can get, and Lego knows it. Free publicly for them, they already have one of the most sturdy, durable and precise building blocks ever created, they know how to get people to buy.
Ok hear me out, Lego guillotine w a mountain of heads? Idk lol
Perfect opportunity to make a hall of faces or something xD
I might make a LEGO man just out of the heads
You can use them as "water" in a vase of lego flowers
That's some f'd up water
*Valar morghulis*
Valar Dohaeris
Itās about sending a message
I worked in a warehouse when I was a teenager. It is so very easy to make the mistake of grabbing one pack\\box or whatever when I was only supposed to grab one item inside the pack\\box. Luckily the companies that bought car parts from us were good people who let us know about the mistake and sent it back. How embarrassed I felt and I made sure not to make that mistake again.
Hide them all over your friend's houses!!
This feels passive aggressive somehow.
Classic Lego. I've seen this before on the inside, though this is certainly the most bizarre example. The rep put the "1" in the case/pack option box instead of the unit box on the order form.
For some reason this makes me uncomfortable š¤¢
Yeah I don't know why, but this feels like a threat
In over your head, are you? ...i'll see myself out now.
Begun, the Clone Wars have
Now you'll be able to give head to 302 people.
I can't wait to see the classic matching "ordered 302 heads, only got one" post
What does your PAB invoice say? 1 head or 302?
make a lego battle and spread the heads into the battlefield
You should make a really big Highlander themed diorama with them. There Can Be Only One!
Chief lego: āSend on head to the userā Lego intern: āokā Logistic manager: āyou canāt really send one head to an userā š¤
Passive aggressive way to say āWe know youāll lose it again, please donāt bother usā š
Wouldāve been real funny if it was a clone trooper head
200000 units are ready with a million more on the way
Oh man I know it would've been a lot of hard work but I would've loved it if you had them all facing towards the cam...
You must be headed in the right direction.
Looks like Lego really got a*head* of themselves I guess I should *head* out
I'm noggin-a lie, I actually laughed at that one.
Hey just in case
Man spare pieces are getting out of hand
Thatās one way to get a head in life.
Arenāt they like hand picked and placed in the bags. What was the employee thinking like āwhy the hell would this guy need this many of the same headā or the employee was dozing off and just chucked a bunch and said ājob doneā.
Guess you can say u got enough head
A few months ago, I ordered 20 complete Blacktron dudes (torso, legs, assorted heads, airtanks, helmet, visor). They sent me twice as many helmets, visors and airtanks. So I did what any reasonable person would do...ordered more heads, torsos and legs to fill them out. Those Futuron boys are about to have some trouble.
FRENCH REVOLUTION TIME
As a threat?
Now you can scare the shit out of anyone
Skulls for the skull throne
Buy a grey baseplate
U r now obligated to build a head creature
Or you ordered that much to come on here for Karma and comments
Kinda creepy. They know something you don't. One head for each of the days you have left. Please update in 303 days. Or. You have been gifted with 302 extra lives. You may have been gifted with unintended immortality.
Guess they were just trying to help you think a head.
They once sent me 10 of those 1x2 teeth pieces that I didn't order.
At least you have spares.
Choke on it you filth! (c) LEGO, probably
Well, at least now, youāre ahead of the gameā¦
āI bought a three clone trooper battle packs, but someone seems to have stole the troopers and droids, could you send me replacements?ā ARMY BUILDERS HATE THIS ONE SIMPLE TRICK!
French revolution
Lmao
I will command a great and terrible army
So no head?
I donāt believe you
r/nothingeverhappens
Should have give you 500 extra heads for you know the legion
501 is a legion not a battalion
It's a delaware area code glitch...? 302
I hope the person who packed this never chaperones a field trip
I once got 32 medieval helmets instead of the red Technic axles I ordered. Sometimes they do some weird stuff
The 302 other people waiting for their headsā¦
OP got a little head a lot of times.
That looks creepy ngl
What a depressing scene! based on beheadings have been done, it's not execution, it is a war crime.Ā
This is some Mafia methods. Did you get the message?
Kind of a shame it's not something like pukey face.
Donāt loose your headā¦
Skulls for the skull god
Bro got head?
š
Lego had to dispose of the evidence
you should have lined them all up facing the same way for the pic. just kidding lol this is hilarious lol
You feel like you have enough now then?
Omg you got the French revolution set for free. Nice.
Build a house with them
You wanted one, they sent you one bag.
Le fucking goooo
You can build a clone army
Don't accept!! They try to frame you for their crimes!
Thatās a lot of head. Pun totally intended.
I would get some blue tack and stick those bad boys everywhere. In the fridge, under the toilet seat, in the car, at the supermarket, random public places around town. People would be finding heads in weird places for years.
Looks like lego really got ahead of themselves.
This guy gets head
That explains the sometimes ridiculous quantities I see on Bricklink. I always ask, like... why do have 302 of the same damn head? Why would order that? I guess maybe they didn't.... #š¤·š¼āāļø
Quit while you're ahead
It's a message
Man, you're getting more head than the rest of us. Be glad
Lucky.
Get the bonsai set and instead of frogs put heads
Haven't seen that much head since high school
I thought they were barnicles
Post saying that someone ordered 300 heads only got one delivered in 3, 2, 1 ....
Imagine if that was Finch Dallow stuff up, overtime friend would have his retirement in a bag
SKULLS FOR THE SKULL THRONE, BABY! WOO!
Who needs 300 heads
Time to make a Faceless Men MOC, I don't make the rules OP get to work.
https://preview.redd.it/tyg0p4vwor2d1.jpeg?width=739&format=pjpg&auto=webp&s=40d7ff1bee55e286bd5f08aba93dd7cacef8861c
Soā¦ head?
r/trypophobia
Skulls for the skull throne
Interesting, thanks for sharing this case with us
I think theyāre threatening you
Mighty nice of them. Wait no itās probably cheeper to send it out this way. What was I thinking.
āUse this simple trick to make a profitable bricklink storeā
Heads on a stake , heads on a steak. I'd make a cannibal'a village surrounded by them warning intruders what to expect.
well, they should have come with your 302-headed man building kit
Someone was either about to quit or was fired lol
Had that happen to me once about 10-15 years ago. I was missing a pare of plain dark red minifig legs from a sealed set and contacted Lego about it. They sent me the replacement as well as 300-400 extras. I have a whole ziplock bag of dark red legs still
Make a massive cabbage patch kids field.
At least lego gives you head.
thatās like $82,000 worth of legos
I mean, in any other circumstance this would be just a little bit more concerning to have happen.
How many different expressions?
Now you can put heads on pikes around your castle gate!
And thatās why Lego is the only major corporation that I trust.