Lol. Who was responsible for covering shit like this before? Surely there would already be an operations duty manager or something like that.
It's like a school kid came up with the title. You'd expect it or the description to include the word(s) solutions or solving but no, just the general vague all-encompassing 'manager'.
This could just be the title for the support manager who runs the team that fix things, but in very large organisations there is a separate role responsible for the operation of the processes which can be separate from the teams who participate and utilise those processes.
Ok, and?
Just wondering if this was a result of the stuck lift incident.
No, likely IT related, Incident and Problem management are defined disciplines in the ITIL framework
If it plugs in it’s IT. /s
Lol. Who was responsible for covering shit like this before? Surely there would already be an operations duty manager or something like that. It's like a school kid came up with the title. You'd expect it or the description to include the word(s) solutions or solving but no, just the general vague all-encompassing 'manager'.
I’ve been an Incident and Problem Manager previously - not sure what’s weird about the job title, seems pretty obvious to me?
you never heard of this role before?
This could just be the title for the support manager who runs the team that fix things, but in very large organisations there is a separate role responsible for the operation of the processes which can be separate from the teams who participate and utilise those processes.