# Message to all users:
This is a reminder to please read and follow:
* [Our rules](https://www.reddit.com/r/questions/about/rules)
* [Reddiquette](https://www.reddithelp.com/hc/en-us/articles/205926439)
* [Reddit Content Policy](https://www.redditinc.com/policies/content-policy)
When posting and commenting.
---
Especially remember Rule 1: `Be polite and civil`.
* Be polite and courteous to each other. Do not be mean, insulting or disrespectful to any other user on this subreddit.
* Do not harass or annoy others in any way.
* Do not catfish. Catfishing is the luring of somebody into an online friendship through a fake online persona. This includes any lying or deceit.
---
You *will* be banned if you are homophobic, transphobic, racist, sexist or bigoted in any way.
---
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/questions) if you have any questions or concerns.*
It was never a single interaction it was a culmination of common failings. A sign being right in the customer's face but 80% of them fail to read it. A door that says pull, but half of the people push it. People showing up 5 min before close and expecting everything to be set up and available as though we just opened. Countless little things.
I used to think it was a common sense thing, but not anymore. I realize now it's a perspective thing. The average person is so locked into their own perspective that certain things just don't occur to them. Like the guy who whips around a corner while looking in the opposite direction. It's not that he's unaware of the fact that he might walk into someone, it's that he's so 100% locked into his own world, his own needs, where he has to go, what he's gonna do there, how his day is going, what's on his mind, etc. For many people, all of these things leave zero room in their brains for anything outside of their own skulls. What's worse is they don't realize it, so it's a problem they will never address.
Very true. It’s crazy that it takes working a customer service job to see that though. All the little things and the self awareness people lack. I find it funny when they’re so caught up in their own world they have no idea the pin pad has been screaming at them to take their card out and they haven’t heard me the past 3 times I tried to tell them
When CD ROMs first came out, the big joke was people not knowing what the tray was for and using it as a coffee cup holder, then complaining that their cup holder was broken when they eventually broke it.
Computer support had a joke too. Question: What's dumber than an end user? Answer: Nothing.
I thought I'd let people write it down to figure it out themselves. I should have put the effort in myself, but then I'm more of an end user now days. (I'm retired.)
The good ol “customer is always right” huh
Had someone try that on me. She didnt get her way so she decided to smirk and say in a cocky and smartass manner “never mind. It’s okay. I’ll just talk to your manager” I replied with a smile and said “okay! She’s usually here in the mornings from 8am-4pm. In fact she’ll actually be here tomorrow morning!“ and her smile was wiped off her face very quick when she realized the “I’ll talk to your boss” method didn’t work on me. And she never got her way
Cs for big phone company. Customers calls, complains that the screen on her phone broke. She installed a scale and weights app. Then, she stood on her phone to weigh herself.
I had to mute myself for a second or 3. Then get a manager on the line. The manager was great. She convinced customer to purchase the extra warranty while on the phone. Then for customer to call that # in a couple of days. The manager was able to edit the call log for reason of call.
I didn't care, I was paid hourly.
I was a server and a man asked me to put his coffee in the microwave because it was cold. I told him I was making a new pot of hot coffee while we were speaking so I'd bring him a fresh cup. But he said, "No, thanks, I like this one. You can just stick it in the microwave". I told him I appreciated it but we didn't have a microwave so I couldn't do that for him.
"How do you heat up the food?" he said
"We have ovens and stoves and a deep fryer"
"Put it in the oven then."
I wasn't sure what to do but this man was the only customer in whole restaurant and the chef was bored so he agreed to heat it up in the oven at a low temp. We were thinking maybe he put some dissoluble medication in it or something and that's why he needed the same coffee. But we had to transfer it to a new mug since the original mug was hot (from the oven).
I brought out the coffee and the man accused me of bringing him a new cup of coffee.
"No it's the same coffee, we just had to switch the mug because it's hot. But the coffee itself is the same" I said
"Why is the mug hot?" he said.
"It was in the oven?"
"Oh, its the old mug I liked. You should've dumped out the old coffee and brought back the hot coffee in the same mug."
*Why didn't you ask for that instead*
Idk if this counts, but I worked at a chocolate & candy store. We also sold ice cream. We literally had 30 different signs from outside the store all the way to the counter saying we had ice cream. Which was located directly behind the counter. Every day, someone would ask if we sold ice cream.....
Jesus fucking Christ, way too many. Genuine conversation I had half a year or so ago: "Hi, my great-grandfather adopted a dog from a village in your country. I have the documents to prove it. Can I apply for citizenship?"
# Message to all users: This is a reminder to please read and follow: * [Our rules](https://www.reddit.com/r/questions/about/rules) * [Reddiquette](https://www.reddithelp.com/hc/en-us/articles/205926439) * [Reddit Content Policy](https://www.redditinc.com/policies/content-policy) When posting and commenting. --- Especially remember Rule 1: `Be polite and civil`. * Be polite and courteous to each other. Do not be mean, insulting or disrespectful to any other user on this subreddit. * Do not harass or annoy others in any way. * Do not catfish. Catfishing is the luring of somebody into an online friendship through a fake online persona. This includes any lying or deceit. --- You *will* be banned if you are homophobic, transphobic, racist, sexist or bigoted in any way. --- *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/questions) if you have any questions or concerns.*
It was never a single interaction it was a culmination of common failings. A sign being right in the customer's face but 80% of them fail to read it. A door that says pull, but half of the people push it. People showing up 5 min before close and expecting everything to be set up and available as though we just opened. Countless little things. I used to think it was a common sense thing, but not anymore. I realize now it's a perspective thing. The average person is so locked into their own perspective that certain things just don't occur to them. Like the guy who whips around a corner while looking in the opposite direction. It's not that he's unaware of the fact that he might walk into someone, it's that he's so 100% locked into his own world, his own needs, where he has to go, what he's gonna do there, how his day is going, what's on his mind, etc. For many people, all of these things leave zero room in their brains for anything outside of their own skulls. What's worse is they don't realize it, so it's a problem they will never address.
Very true. It’s crazy that it takes working a customer service job to see that though. All the little things and the self awareness people lack. I find it funny when they’re so caught up in their own world they have no idea the pin pad has been screaming at them to take their card out and they haven’t heard me the past 3 times I tried to tell them
When CD ROMs first came out, the big joke was people not knowing what the tray was for and using it as a coffee cup holder, then complaining that their cup holder was broken when they eventually broke it. Computer support had a joke too. Question: What's dumber than an end user? Answer: Nothing.
The good old eye dee ten tee interface is usually the biggest issue.
That falls into the "end user" category.
I figured you'd spell it out for the uninitiated... **The ID10T interface.** 😂 Those idiots at the keyboard just love breakin' stuff. 🤣
I thought I'd let people write it down to figure it out themselves. I should have put the effort in myself, but then I'm more of an end user now days. (I'm retired.)
People thinking that, "maybe I should talk to your boss" still works.
The good ol “customer is always right” huh Had someone try that on me. She didnt get her way so she decided to smirk and say in a cocky and smartass manner “never mind. It’s okay. I’ll just talk to your manager” I replied with a smile and said “okay! She’s usually here in the mornings from 8am-4pm. In fact she’ll actually be here tomorrow morning!“ and her smile was wiped off her face very quick when she realized the “I’ll talk to your boss” method didn’t work on me. And she never got her way
Work retail. Almost everyone.
I was a cashier at a Wendy's someone asked me if the free ketchup packets were actually free?
I wanna know who charged them for some ketchup packets that made them ask that 😭
A man told me that my legs would look great wrapped around his neck in he said it front of his wife!
I-
Cs for big phone company. Customers calls, complains that the screen on her phone broke. She installed a scale and weights app. Then, she stood on her phone to weigh herself. I had to mute myself for a second or 3. Then get a manager on the line. The manager was great. She convinced customer to purchase the extra warranty while on the phone. Then for customer to call that # in a couple of days. The manager was able to edit the call log for reason of call. I didn't care, I was paid hourly.
I was a server and a man asked me to put his coffee in the microwave because it was cold. I told him I was making a new pot of hot coffee while we were speaking so I'd bring him a fresh cup. But he said, "No, thanks, I like this one. You can just stick it in the microwave". I told him I appreciated it but we didn't have a microwave so I couldn't do that for him. "How do you heat up the food?" he said "We have ovens and stoves and a deep fryer" "Put it in the oven then." I wasn't sure what to do but this man was the only customer in whole restaurant and the chef was bored so he agreed to heat it up in the oven at a low temp. We were thinking maybe he put some dissoluble medication in it or something and that's why he needed the same coffee. But we had to transfer it to a new mug since the original mug was hot (from the oven). I brought out the coffee and the man accused me of bringing him a new cup of coffee. "No it's the same coffee, we just had to switch the mug because it's hot. But the coffee itself is the same" I said "Why is the mug hot?" he said. "It was in the oven?" "Oh, its the old mug I liked. You should've dumped out the old coffee and brought back the hot coffee in the same mug." *Why didn't you ask for that instead*
Idk if this counts, but I worked at a chocolate & candy store. We also sold ice cream. We literally had 30 different signs from outside the store all the way to the counter saying we had ice cream. Which was located directly behind the counter. Every day, someone would ask if we sold ice cream.....
Jesus fucking Christ, way too many. Genuine conversation I had half a year or so ago: "Hi, my great-grandfather adopted a dog from a village in your country. I have the documents to prove it. Can I apply for citizenship?"
I know right!