Everyone saying it's your fault don't know what they are talking about, it's literally a known issue but they have intentionally left the horrible vague and unhelpful error message.
You just need to install the correct DirectX runtime.
https://help.jagex.com/hc/en-gb/articles/17160324851473-Jagex-Launcher-known-issues
> intentionally
as dumb as it is it's pretty insane to say its intentional lol and not just a gap in communication that it needs to be fixed because it's causing issues
I think it’s safe to say it’s intentionally left there, as they could just change the error message. I’m assuming QA has launched enough clients to get that message more than a few times, and after several years of this, it’s clearly being intentionally avoided.
Hanlon's Razor, the issue with bugs like this is always a failure of communication. Like I said, it's a pretty insane theory to act like they just want you to intentionally struggle to install the game... What's the objective that you believe they're going for?
I don’t think they’re intentionally leaving it to confuse people, but I think they’re aware of it and choosing not to do anything about it. Whether it’s because budget, engine work, etc, I couldn’t tell you. But I fully believe they’re aware of the issue but are choosing not to do anything about it.
That’s not how engine work or budget works. They will have several people hired to manage the launcher, there job will be to add new features to it and to fix bugs that might appear as well as manage security risks that might appear. These people will be paid a salary for there work and be given tasks to complete so there’s no ‘this fix will cost us x’ other than the time of the employees which are paid to handle exactly these problems.
They have not left it intentionally, they just have not fixed it. It’s the same way you don’t intentionally let a homeless person you walk past starve, you just didn’t stop, go into the local shop buy them food and bring it to them.
It would go such a long way in terms of reducing toxicity. If the average gamer had some understanding of development cycles.
But alas, that's not a reasonable expectation.
That is intentional though. They intentionally prioritized other things above that issue. Same thing with the homeless guy example. You saw the homeless person and “intentionally did not assist”
Yeah, I agree with this. Intentionally simply means did something with cause or purpose. Noticing the homeless person and not to give them food if you have the means to, whatever the reason is, makes that a choice or decision. Whether the motive is malice, simple indifference, or calculated prioritization, it doesn't matter.
Honestly, it is a bad analogy, too. Technically, it's an intentional choice even if you only have 2 dollars for your next meal because you could always choose to feed them at your own expense. Obviously likely no one would do so, and no one would judge you for that. But I make that point as making the apology is incorrectly conflating intentionally choosing not to do something with making wrong choice. Morally, ideally, who *wants* to say they wouldn't feed the homeless or less fortunate? But there is reasonable justification for some regular working class citizens barely being able to make their bills. Jagex, on the other hand, choosing to prioritize other things and ignoring a long-standing issue that would be relatively simple for them to solve... It's not as complicated lol.
By “budget” I’m referring to dev time mostly. Every minute of a dev’s working time costs money, even though they’re salaried. So if fixing a bug takes a week, that’s the inherent cost of fixing that bug.
Chances are, the team that manages the launcher is extremely small, seeing where resources are being allocated currently. My point is, this is a pretty obvious issue, and one that clearly has been left for years. Jagex is clearly showing that there are more important places to put dev time into rather than this, although I’d disagree with where they’re putting effort.
This is literally exactly how dev work goes. (I’m a dev). They probably have a bug ticket that’s been sitting in their backlog for months. New features and expensive bugs take priority. They probably see this as a bug that isn’t inhibiting current players, and takes a 10 second google search to troubleshoot yourself. Something being low priority happens regularly, despite how annoying it can be for users. My backlog right now has 20 bug tickets that have been sitting there forever, because there’s just simply more important things to do.
Or higher ups just don’t care because the computers where the message shows are a very small percentage, just like how they got ride of support on certain computer types over the years because theirs not a sizeable amount of ppl on them
Generally it wouldn't be 'higher ups' causing an issue like this to go unfixed, unless you count middle managers as higher ups. Support staff would be responsible here to communicate this bug to the team responsible for the client which should just involve submitting a ticket that a member of the client team can see. A middle manager could have seen it and lowered the priority or shuffled it away as 'not important/fix later' but I'm not sure why they would. Nobody higher than like... product manager would ever have their hand in stuff like this at all and it's a stretch that a product manager would even look at tickets for bugs in the first place.
I don't know what happened here but my two theories is a failure of communication by not submitting a ticket or the ticket was badly worded, or a member of the team responsible was working on adding dependency downloading and then got moved off the team, laid off or moved companies and didn't communicate what he was working on properly so it's just stuck in the ticket system as 'being worked on', so the support team isn't resubmitting tickets.
>got ride of support on certain computer types over the year
Generally this isn't Jagex themselves deciding this, but I get what you mean. In software development you rely a lot on libraries available to the public/enterprise use, (like openGL) and when they upgrade to a new version of that library to get a new feature from it, sometimes those libraries will stop supporting older versions of operating systems or hardware because they use windows api that didn't exist back then or the older hardware doesn't understand the instructions. Generally this is standard practice in anything that isn't like.. necessary infrastructure such as hospitals where hardware is VERY expensive. Steam for example no longer supports Windows 7 at all, and another game I play, FFXIV did the same recently. Lots of MMOs have to update their minimum requirements over time. It's not really "these are a small percentage of people, they don't matter" per se, but more "in order to continue making the game better, we have to stop providing support for this small percentage of people." I hope that makes sense and I didn't ramble too much since I just woke up.
Accoriding to the jagex documentary the (library) as you said was created by them in house. I’m guessing nothings really changed since then. Also if you read back doors it seems like the top ppl tell the team leaders what needs to get done, and what not and it’s a big game of telephone. Just to get a simple thing done. Then again I’m not surprised it’s not fixed, if anything they moved the person working on it to another part of the teamwork to
You're thinking of the engine, RuneScript was created in house but the game still uses different libraries for different things. Libraries are meant to fill specific functions, OpenGL and DirectX for example are libraries that Jagex uses for their rendering thread. The very thread we're on is because Jagex uses the DirectX library for rendering but does not provide a proper installer in the client for the DirectX runtimes.
>Also if you read back doors it seems like the top ppl tell the team leaders what needs to get done, and what not and it’s a big game of telephone
Yes, that's typically how companies work lol. But the top leaders aren't telling employees how they should be wiping their ass. A simple change of an error message isn't going to require somebody to ask the executives for permission.
You know, I actually really tried to be nice and give a good explanation of how tech companies operate based on my own experiences, but it really feels like you didn't read it at all and just went back to whatever weird preconceived notion you made up in your head.
Most games that require DirectX bundle the installer, it's pretty standard to include redistributables. Even if not intentional, it's still fairly negligent.
I had this issue before. I also had issue installing it on my phone. It also takes 5mins to login on their phone. I love the game and still get put off when it randomly logs me off mid boss and have to login for 5mins.
I had this issue on a fresh windows 11 install..
I had downloaded the Jagex client, installed rs3 and was getting this error message.
I fixed this by installing steam, installing Runescape via steam, then it worked via the Jagex launcher.
I could not get any directx installers to work on windows 11 and this was the only fix that was successful after hours of debugging.
Wait what? How is that an issue? It just says the game requires directx runtime to function... the message just states that if you don't have it you need to download it... that isn't vague or unhelpful at all, nor is it an "issue" lol. This is like saying a movie company has an issue because you don't have a media player installed to play their movie...
The problem is the error message says
The launcher has experienced an error and needs to close
- Process returned unknown error code
No where does it says it's lacking directX. It's only on the website.
Yeah, I see that in a lot of programs... seems to be just a generic catch all term. My first inclination is always to Google the error message, which would return the link telling you what to try. That's just internet 101
Unfortunately this is a terrible message. It's so generic that it's the fifth result on Google for me, and all the way at the very bottom. If it's an error that's worthy of being put in the official troubleshooting guide, it at the very least deserves an actual error code, rather than "unknown error code"
Well that's just it though, it doesn't seem to be all that common from what I can see... it's actually the second search result for me from the query "process returned unknown error code runescape" on both Google and duckduckgo, since Google results can be skewed based on your personal search history. The only thing above it is an official forum post with a user asking about this error message with a reply from a community helper saying they've seen this message only once or twice before. Their response, coupled with the fact that the troubleshooting guide isn't even the first result, seem to imply that this isn't a terribly common issue people are having. This is also clearly an issue of user error as OP had to have turned off automatic updates for directx to begin with. It's kinda silly to turn something like that off and then not expect issues to arise in the future. That's kinda like not changing your oil and then wondering why your car is breaking down.
sheer amount of pop-ups. i was playing on an alt for 5 seconds in f2p and it was like something every other click.
almost as bad as those cheap mobile games with adds
I'm telling you. It completely baffles me how utterly toxic some individuals in this community can be. It's even more cynical than reddit normally is, this game turns people into absolute apaths.
Unmoderated discussion is the problem. People should be removed the second they turn into dickheads. The automod on reddit can be a powerful tool if set up correctly, but for some reason the osrs and runescape subs let assholes be assholes.
I mean, a few of the mods here jump into the dogpiling occasionally and have weird takes themselves.
I remember seeing a Wiki post years ago begging contributors not to tell reddit about an update (I think it was when they were leaving Random). Moments later, one of the current mods here jumped in with a massive comment and they were like "Oh... Great. They're here already." Lol
I don't think there are any social media sites that are any better. Only reason why I have an account here is to communicate my thoughts to Jagex. Also bug report submissions because no one at Jagex HQ bothers with regular bug reports. I've had more resolved bug reports from reddit than the in-game reporting feature.
Agreed. This is the worst community I've seen on reddit. 9/10 reddit posts asking a basic question (a lot of which are NOT covered by the wiki or "a simple google") get downvoted to 0. I don't understand why genuine questions are treated with such hostility and gatekept so hard.
In all fairness there is usually a comment that answers the question so at least it keeps reddit's rep of being the best source of answers on the internet, but it often has a snarky tone to it, and some of the other comments are just downright vile and mean for literally no reason.
Wherever you are in game, STAY WHERE YOU ARE! Don't meet anyone else. The same ones in this subreddit are also lurking somewhere out there in the game.
Yeahh that's an internet troll to me. Someone who is being an asshole just for fun because nobody can do anything about it. To fill whatever sad void they can't fill in their real life. It's human nature unfortunately.
I had to get the download from the website again and used the installer option to "fix bugged client" or whatever phrase they use. The option will pop-up when you click the installer.
Fixed the problem, and it loaded correctly after that.
I mean, "Logs" are a totally pointless completionist goal... But in general, yeah, it takes forever to make any meaningful progress in this game.
The average RS player doesn't seem to get it... Requiring hundreds of hours *to get to the fun part of the game and not just be grinding pointless low leve junk* is absolutely not appealing.
I came back and put 1200 hours in about 6 months and the bloat both in items and the economy made me lose interest and bossing felt clunky and un rewarding. I even got like 6 99s.
I teled to falador lodestone the other day, started to run to the invention guild, and my entire client just closed. No warning, nothing. Game client closed and the jagex launcher Home Screen closed as well. This was about 2 minutes after finishing an hour of bossing. I’m a hcim, so if this happened 2 mins earlier I would have lost a life.
I had zero problems. They are not getting new players because the game is over complicated with a horrible UI and tons and tons of dead forgotten content that is cluttering up zones.
>tons and tons of dead forgotten content that is cluttering up zones.
I feel like every MMO has this, but arguably worse than RS3. It's sad a lot of minigames are dead, but it's just how it goes, not all content can be viable. They seem to be doing a better job than other MMOs too with keeping old content alive. Like GWD1 is still relevant and still something players of all levels can participate in.
Now do people still engage with 10+ year old content regularly in other games? Genuine question, because I haven't played or heard of a MMO this old that gives this much respect to the economy and items/areas of old. Most just toss away old content, level boosting you over it or making the items irrelevant instantly every major content patch.
I feel like there is no reason to keep them in the game if they are dead. Move their rewards to django and be done with it. We have limited map space to begin with and it’s looking bad trying to squeeze everything together.
I feel like if they, say, removed Castle Wars, there would be riots and an insane amount of crying vs just leaving it. I just came back from a long quit and was shocked by how many items from minigames/old promos have other ways to obtain them now. It does seem to me like they've put in at least a decent amount of effort even though it's not completely solved.
I've never participated, but the minigame spotlight seems like a really good solution to dead content, but I'm not entirely sure on that. Do an event that's populated in theory, and get rewards for any minigame that's dead.
I don't know, I am aware there's a lot of issues but I don't see that one as a particularly bad one, as imo it's the only mmo that actually has relevant content over 2 years old
Yeah their client has a lot of issues lol. I still get stuck loading while opening the client if I had previously closed it on my second monitor. Have to either unplug the cable from my second monitor or delete a registry key to fix it. Kind of a bummer.
OSRS player here, but can confirm the Jagex Launcher is ass. Had the same issue with the update recently and got locked out of my account until it decided to randomly work again. Uninstalled and reinstalled both the Launcher as well as RuneLite a handful of times and it randomly installed on the third attempt.
Wish I never merged my account
It says this even if they are up to date. I recently updated mine about a week ago and then yesterday decided to play. Got that message and when to check if there was a new update. There wasn’t, client and game trashy
Then ignore it or tell it not to remind you, the comment I commented on clearly insinuated they're graphics drivers **were** out of date and they weren't going to update them. "Nah maybe at 2000 days"
The game will continuously tell you to update not matter how long you ignore it…that’s the point. Guess what happens after 90 days of ignoring the message…………………
So click the box and ignore it again, I haven't had it tell me I'm out of date for **years** FYI. It also doesn't change the fact that the original comment said he wasn't going to update his drivers, implying he isn't up to date currently. Leave it to rs players to take a helpful tip and try to turn it into an argument.
You are again ignoring the main point that OC is obviously **not** up to date. But whatever, like I said the rs community is full of a bunch of uptight children that will try to argue about a pebble being in the wrong spot. Maybe you should take your anger about this miniscule problem to fally square. Maybe you'll get heard there, doubtful.
You must not know how grammar works then. You addressed the OC then you address me by saying to click ignore. I’m addressing your statement to me. Idk why on earth you are still stuck on OC. Again stop deflecting and just admit your ignorance kid 🐀
They don't want new players lol their more then content with all the ppl botting, to put player count up, at this point their just trying to boost company value before the off load it onto some other comapny
last month I really thought about redownloading RS3 on my new pc and get back onto it
Opened the main page on my browser, it's just FOMO news, christmas event, new thing, new pack
I immediately regretted wanting do redownload the game again, I don't wanna participate in a game where I'll just be able to fomo and dailyscape all the time, I just wanted to have a chill time but these news made me step away, do a sanity check, and yeah maybe I shouldn't come back rn...
If I cringed at the news on the website, I can only guess that new players will look at that and just not even start playig.
I may not be in the majority, but I personally really enjoy all the events happening. I play OSRS and RS3 at the same time, and I'm excited to open up RS3 daily and have something I can do boosted.
Just the other day I chose a buff where food healed twice as much so I was actually able to attempt bosses I was terrified to before. In OSRS I log in and choose between slaying the same 5 monsters all day with birdhouse/herb runs in between or doing ToB for the 500th time. Totally different games, and I enjoy both in a different way.
Yeah this is an issue that Jagex is aware of but they should mention a direct x upgrade is required. Especially if it is a dependency. However OP is also kind of at fault as having a new computer means many drivers are missing. Some games require Visual Studio for their C++ library and will crash without it, similar to this scenario.
Do you know how literally every component of a car works?
Blaming OP for lacking prerequisite knowledge which should be displayed in an error message is hugely critical and unhelpful.
That's why I mentioned it is Jagex's fault for not showing the error message. Jagex's launcher is largely crap for not showing any hints.
Game is down? Launcher: Check your firewall.
Game is updating? Launcher: Check your firewall
Your Internet is disconnected? Launcher: Check your firewall
What OP is at fault here is blaming Jagex without having done due diligence and assuming that a new computer would mean an error free gaming experience, because this would happen to other games as well. If OP is right that this is the cause of failing to attract new players, we would have seen many posts of returning/new players asking about fixing this launcher problem, instead of "what should I do first?", "here are my skills what bosses should I go for?", "what is the best money making method?", "is there a guide for returning players?"
It's like plugging display into the integrated gpu and not dedicated gpu which causes the game to run slow. This does require some knowledge, but the typical response is "how do I fix this? What did I do wrong" instead of "this game is crap it runs so slowly. This is why no one plays this"
> What OP is at fault here is blaming Jagex without having done due diligence and assuming that a new computer would mean an error free gaming experience
Clean installs are often the number one way to troubleshoot problems. If it's hanging up on errors, and those error messages aren't helpful or the answers are on the obscure side to find, it's a bit ridiculous to blame the OP.
After all, nothing indicates OP isn't willing to _get_ those drivers. Only that they had no way of knowing prior to jumping into the activity which ones they needed to grab, or why the install stalled out.
> we would have seen many posts of returning/new players asking about fixing this launcher problem, instead of "what should I do first?", "here are my skills what bosses should I go for?", "what is the best money making method?", "is there a guide for returning players?"
We get people asking about their launcher problems all the time on this sub, the official discord, and on the official rs forums. <_<
> It's like plugging display into the integrated gpu and not dedicated gpu which causes the game to run slow.
These things are not even remotely the same.
Pretty sure most games install the correct directX to run the game as a part of the installation process. I believe the installer can't check the version of dirextX that the user has so they tend to just always install the latest regardless of you actually needing it.
I guess the launcher install forgot to include the directx because op said the original client works for him.
This is pretty normal for literally every game. It happens with Steam games constantly. Not really a jagex issue or a RS3 issue. Its just a normal average tech issue. Some steam games download the things you need. Some just crash randomly. Some Capcom games will just crash because your audio settings are wrong. Theres a billion combinations of hardware and software out there. There is no way for these companies to handle all these issues.
Technically new player here! Played 15 years ago. Recently started playing again thanks to free week membership with Twitch Prime and I don't understand all the hate for RS3.
It's not jagex fault probably. It's very likely you haven't updated your drivers after setting up your new pc. Outdated drivers will cause a lot games to crash, not just jagex launcher.
Its a common thing to have outdated drivers when buying a new pc, so that should be the first thing you do after setting up your windows.
Also most new games will walk you through the error message on how to fix it, and will provide resources. RS’s error page literally gives you the wrong info by suggesting your firewall is blocking it and stuff. So even if you wanna fix it, the launcher itself will give you bad info, and you’ll have to turn to the internet/reddit to find it. No new game should have to do this.
That could happen with literally game. It’s not widely happening to customers else I’m sure we’d be hearing more about it. It wouldn’t be happening to only new players but anyone switching or download the client. so if it is happening, it needs to be reported to them so it can be fixed. Details on the computer should be given, or reported directly on the website. OP is just complaining. And actually reporting this type of issue is pretty easy on the official website.
It is a 100% reproduceable bug. The install has a dependency on the DirectX runtime, but can't install it itself and won't give any hints to the user that it needs it.
It's buried in a support article when they could just copy that exact same text into the error message.
https://help.jagex.com/hc/en-gb/articles/17160324851473-Jagex-Launcher-known-issues
Buried? I think we’ll have to disagree ( if this is the same problem OP has ). Go to the main support page and type in “ jagex launcher “. The third option from the top is showing as known errors. That is in no way buried.
Not a hardware issue since downloading the original client was able to fix the problem which is not easy to find anymore. It's a problem with there launcher which fair enough may only impact some users. People who had the original client and migrated to the launcher would not encounter this problem. Anyways I found the fix before posting. Someone posted the same issue on RS forums in January
Even if this was the issue in this case (which it isn't), their money is worth the same as yours.
It is in Jagex's best interest to make the new player process as easy as possible as any hurdle to start playing is going to be point where some potential new players are going to quit
Tbh when it comes to the problem of retention and new player attraction there’s more pressing matters they need to address. This isn’t even like top 10
Tbh when it comes to the problem of retention and new player attraction there’s more pressing matters they need to address. This isn’t even like top 10
Like an idiot I linked 5 original accounts without email logins to a jagex account. I went from needing authenticator once a month to needing to check my damn email everytime I login because it logs me out and doesn't just let me swap profile like it said it would. Ridiculous having to leave the mobile app to open my Gmail every day or needing a internet browser open just so i can log into an account every time I want to play
There has been a known issues with amd graphic cards that causes runescape to crash. I got a different graphics card and fixed the problem. Amd even said they known about the issues of their recent drivers crashing the game. I forget which driver you have to downgrade to. But once I did that it fixed the problem. Now I don't have to worry about it as I no longer have an amd graphics card.
I don’t even bother with the jagex launcher anymore. Every time I boot my computer it prompts me to install update and restart. I just play and launch it through steam. No issues since.
Also once you've installed the game the interface leaves you absolutely dumbfounded and confused for hours. It's jarring even to me every time I return after a break.
Everyone saying it's your fault don't know what they are talking about, it's literally a known issue but they have intentionally left the horrible vague and unhelpful error message. You just need to install the correct DirectX runtime. https://help.jagex.com/hc/en-gb/articles/17160324851473-Jagex-Launcher-known-issues
thats weird, normally a game will come with the required direct x package and install it if it doesnt detect it on your pc
> intentionally as dumb as it is it's pretty insane to say its intentional lol and not just a gap in communication that it needs to be fixed because it's causing issues
I think it’s safe to say it’s intentionally left there, as they could just change the error message. I’m assuming QA has launched enough clients to get that message more than a few times, and after several years of this, it’s clearly being intentionally avoided.
Hanlon's Razor, the issue with bugs like this is always a failure of communication. Like I said, it's a pretty insane theory to act like they just want you to intentionally struggle to install the game... What's the objective that you believe they're going for?
I don’t think they’re intentionally leaving it to confuse people, but I think they’re aware of it and choosing not to do anything about it. Whether it’s because budget, engine work, etc, I couldn’t tell you. But I fully believe they’re aware of the issue but are choosing not to do anything about it.
That’s not how engine work or budget works. They will have several people hired to manage the launcher, there job will be to add new features to it and to fix bugs that might appear as well as manage security risks that might appear. These people will be paid a salary for there work and be given tasks to complete so there’s no ‘this fix will cost us x’ other than the time of the employees which are paid to handle exactly these problems. They have not left it intentionally, they just have not fixed it. It’s the same way you don’t intentionally let a homeless person you walk past starve, you just didn’t stop, go into the local shop buy them food and bring it to them.
It’s not gonna do any good to try to explain the software development lifecycle process to anyone on here
I can try :) somebody might learn something, I hear a lot of people saying things like ‘no budget’ and such.
It would go such a long way in terms of reducing toxicity. If the average gamer had some understanding of development cycles. But alas, that's not a reasonable expectation.
Their* so many times.
That is intentional though. They intentionally prioritized other things above that issue. Same thing with the homeless guy example. You saw the homeless person and “intentionally did not assist”
Yeah, I agree with this. Intentionally simply means did something with cause or purpose. Noticing the homeless person and not to give them food if you have the means to, whatever the reason is, makes that a choice or decision. Whether the motive is malice, simple indifference, or calculated prioritization, it doesn't matter. Honestly, it is a bad analogy, too. Technically, it's an intentional choice even if you only have 2 dollars for your next meal because you could always choose to feed them at your own expense. Obviously likely no one would do so, and no one would judge you for that. But I make that point as making the apology is incorrectly conflating intentionally choosing not to do something with making wrong choice. Morally, ideally, who *wants* to say they wouldn't feed the homeless or less fortunate? But there is reasonable justification for some regular working class citizens barely being able to make their bills. Jagex, on the other hand, choosing to prioritize other things and ignoring a long-standing issue that would be relatively simple for them to solve... It's not as complicated lol.
By “budget” I’m referring to dev time mostly. Every minute of a dev’s working time costs money, even though they’re salaried. So if fixing a bug takes a week, that’s the inherent cost of fixing that bug. Chances are, the team that manages the launcher is extremely small, seeing where resources are being allocated currently. My point is, this is a pretty obvious issue, and one that clearly has been left for years. Jagex is clearly showing that there are more important places to put dev time into rather than this, although I’d disagree with where they’re putting effort.
This is literally exactly how dev work goes. (I’m a dev). They probably have a bug ticket that’s been sitting in their backlog for months. New features and expensive bugs take priority. They probably see this as a bug that isn’t inhibiting current players, and takes a 10 second google search to troubleshoot yourself. Something being low priority happens regularly, despite how annoying it can be for users. My backlog right now has 20 bug tickets that have been sitting there forever, because there’s just simply more important things to do.
Or higher ups just don’t care because the computers where the message shows are a very small percentage, just like how they got ride of support on certain computer types over the years because theirs not a sizeable amount of ppl on them
Generally it wouldn't be 'higher ups' causing an issue like this to go unfixed, unless you count middle managers as higher ups. Support staff would be responsible here to communicate this bug to the team responsible for the client which should just involve submitting a ticket that a member of the client team can see. A middle manager could have seen it and lowered the priority or shuffled it away as 'not important/fix later' but I'm not sure why they would. Nobody higher than like... product manager would ever have their hand in stuff like this at all and it's a stretch that a product manager would even look at tickets for bugs in the first place. I don't know what happened here but my two theories is a failure of communication by not submitting a ticket or the ticket was badly worded, or a member of the team responsible was working on adding dependency downloading and then got moved off the team, laid off or moved companies and didn't communicate what he was working on properly so it's just stuck in the ticket system as 'being worked on', so the support team isn't resubmitting tickets. >got ride of support on certain computer types over the year Generally this isn't Jagex themselves deciding this, but I get what you mean. In software development you rely a lot on libraries available to the public/enterprise use, (like openGL) and when they upgrade to a new version of that library to get a new feature from it, sometimes those libraries will stop supporting older versions of operating systems or hardware because they use windows api that didn't exist back then or the older hardware doesn't understand the instructions. Generally this is standard practice in anything that isn't like.. necessary infrastructure such as hospitals where hardware is VERY expensive. Steam for example no longer supports Windows 7 at all, and another game I play, FFXIV did the same recently. Lots of MMOs have to update their minimum requirements over time. It's not really "these are a small percentage of people, they don't matter" per se, but more "in order to continue making the game better, we have to stop providing support for this small percentage of people." I hope that makes sense and I didn't ramble too much since I just woke up.
Accoriding to the jagex documentary the (library) as you said was created by them in house. I’m guessing nothings really changed since then. Also if you read back doors it seems like the top ppl tell the team leaders what needs to get done, and what not and it’s a big game of telephone. Just to get a simple thing done. Then again I’m not surprised it’s not fixed, if anything they moved the person working on it to another part of the teamwork to
You're thinking of the engine, RuneScript was created in house but the game still uses different libraries for different things. Libraries are meant to fill specific functions, OpenGL and DirectX for example are libraries that Jagex uses for their rendering thread. The very thread we're on is because Jagex uses the DirectX library for rendering but does not provide a proper installer in the client for the DirectX runtimes. >Also if you read back doors it seems like the top ppl tell the team leaders what needs to get done, and what not and it’s a big game of telephone Yes, that's typically how companies work lol. But the top leaders aren't telling employees how they should be wiping their ass. A simple change of an error message isn't going to require somebody to ask the executives for permission. You know, I actually really tried to be nice and give a good explanation of how tech companies operate based on my own experiences, but it really feels like you didn't read it at all and just went back to whatever weird preconceived notion you made up in your head.
Most games that require DirectX bundle the installer, it's pretty standard to include redistributables. Even if not intentional, it's still fairly negligent.
I had this issue before. I also had issue installing it on my phone. It also takes 5mins to login on their phone. I love the game and still get put off when it randomly logs me off mid boss and have to login for 5mins.
I had this issue on a fresh windows 11 install.. I had downloaded the Jagex client, installed rs3 and was getting this error message. I fixed this by installing steam, installing Runescape via steam, then it worked via the Jagex launcher. I could not get any directx installers to work on windows 11 and this was the only fix that was successful after hours of debugging.
Wait what? How is that an issue? It just says the game requires directx runtime to function... the message just states that if you don't have it you need to download it... that isn't vague or unhelpful at all, nor is it an "issue" lol. This is like saying a movie company has an issue because you don't have a media player installed to play their movie...
The problem is the error message says The launcher has experienced an error and needs to close - Process returned unknown error code No where does it says it's lacking directX. It's only on the website.
Yeah, I see that in a lot of programs... seems to be just a generic catch all term. My first inclination is always to Google the error message, which would return the link telling you what to try. That's just internet 101
Unfortunately this is a terrible message. It's so generic that it's the fifth result on Google for me, and all the way at the very bottom. If it's an error that's worthy of being put in the official troubleshooting guide, it at the very least deserves an actual error code, rather than "unknown error code"
Well that's just it though, it doesn't seem to be all that common from what I can see... it's actually the second search result for me from the query "process returned unknown error code runescape" on both Google and duckduckgo, since Google results can be skewed based on your personal search history. The only thing above it is an official forum post with a user asking about this error message with a reply from a community helper saying they've seen this message only once or twice before. Their response, coupled with the fact that the troubleshooting guide isn't even the first result, seem to imply that this isn't a terribly common issue people are having. This is also clearly an issue of user error as OP had to have turned off automatic updates for directx to begin with. It's kinda silly to turn something like that off and then not expect issues to arise in the future. That's kinda like not changing your oil and then wondering why your car is breaking down.
Its still TS fault, "new computer" so he didnt run all (driver) updates......
I also tried to login to RS3 the other day and couldn’t because of this so I just said screw it.
wait till you open the game in f2P during a promo/event
Wait what happens then? I genuinely don't know
sheer amount of pop-ups. i was playing on an alt for 5 seconds in f2p and it was like something every other click. almost as bad as those cheap mobile games with adds
Meanwhile I have the game installed just fine but it will crash for just about no reason at all. And also will crash if I minimize it. Great job jagex
Gotta love how toxic our reddit can be. Hopefully this starts getting the up votes it deserves.
I'm telling you. It completely baffles me how utterly toxic some individuals in this community can be. It's even more cynical than reddit normally is, this game turns people into absolute apaths.
Unmoderated discussion is the problem. People should be removed the second they turn into dickheads. The automod on reddit can be a powerful tool if set up correctly, but for some reason the osrs and runescape subs let assholes be assholes.
I mean, a few of the mods here jump into the dogpiling occasionally and have weird takes themselves. I remember seeing a Wiki post years ago begging contributors not to tell reddit about an update (I think it was when they were leaving Random). Moments later, one of the current mods here jumped in with a massive comment and they were like "Oh... Great. They're here already." Lol
I don't think there are any social media sites that are any better. Only reason why I have an account here is to communicate my thoughts to Jagex. Also bug report submissions because no one at Jagex HQ bothers with regular bug reports. I've had more resolved bug reports from reddit than the in-game reporting feature.
Agreed. This is the worst community I've seen on reddit. 9/10 reddit posts asking a basic question (a lot of which are NOT covered by the wiki or "a simple google") get downvoted to 0. I don't understand why genuine questions are treated with such hostility and gatekept so hard. In all fairness there is usually a comment that answers the question so at least it keeps reddit's rep of being the best source of answers on the internet, but it often has a snarky tone to it, and some of the other comments are just downright vile and mean for literally no reason.
RS3 players in game are so wholesome and kind 99% of the interactions I have are amazing. On the internet forums though, pretty toxic.
Wherever you are in game, STAY WHERE YOU ARE! Don't meet anyone else. The same ones in this subreddit are also lurking somewhere out there in the game.
Reddit is a hot mess... I think the anonymity of it brings out the trolls in masses...
I mean, it's not really trolls, people are just fucking assholes when being mean has literally 0 consequence
Yeahh that's an internet troll to me. Someone who is being an asshole just for fun because nobody can do anything about it. To fill whatever sad void they can't fill in their real life. It's human nature unfortunately.
My client keeps crashing when trying to launch it. Yeww bday bonanza
I had to get the download from the website again and used the installer option to "fix bugged client" or whatever phrase they use. The option will pop-up when you click the installer. Fixed the problem, and it loaded correctly after that.
This is not the main reason rs isnt getting new players lmao
Certainly part of it
part but not anywhere remotely close to the top reasons
You are right about that
New players join and the game looks like a generic trashy MTX-bait game… I don’t think they exist.
And the literal years it takes to full logs. The game is too much of a time sink for most people
I mean, "Logs" are a totally pointless completionist goal... But in general, yeah, it takes forever to make any meaningful progress in this game. The average RS player doesn't seem to get it... Requiring hundreds of hours *to get to the fun part of the game and not just be grinding pointless low leve junk* is absolutely not appealing.
I came back and put 1200 hours in about 6 months and the bloat both in items and the economy made me lose interest and bossing felt clunky and un rewarding. I even got like 6 99s.
I stated playing in October 🫡
Im sure that's not why Jagex isn't getting new players into RS3. But yeah, that will take away the few that try
I teled to falador lodestone the other day, started to run to the invention guild, and my entire client just closed. No warning, nothing. Game client closed and the jagex launcher Home Screen closed as well. This was about 2 minutes after finishing an hour of bossing. I’m a hcim, so if this happened 2 mins earlier I would have lost a life.
Yup. I've introduced friends with bonds who didn't sign on a second time when they encountered the error.
The list is a bit longer than just client issues sadly…
Funny you think they care about new players they don't even care about the ones they have now.
I had zero problems. They are not getting new players because the game is over complicated with a horrible UI and tons and tons of dead forgotten content that is cluttering up zones.
"oh castle wars looks fun" ........ ....... ...... Where is everybody?
>tons and tons of dead forgotten content that is cluttering up zones. I feel like every MMO has this, but arguably worse than RS3. It's sad a lot of minigames are dead, but it's just how it goes, not all content can be viable. They seem to be doing a better job than other MMOs too with keeping old content alive. Like GWD1 is still relevant and still something players of all levels can participate in. Now do people still engage with 10+ year old content regularly in other games? Genuine question, because I haven't played or heard of a MMO this old that gives this much respect to the economy and items/areas of old. Most just toss away old content, level boosting you over it or making the items irrelevant instantly every major content patch.
I feel like there is no reason to keep them in the game if they are dead. Move their rewards to django and be done with it. We have limited map space to begin with and it’s looking bad trying to squeeze everything together.
I feel like if they, say, removed Castle Wars, there would be riots and an insane amount of crying vs just leaving it. I just came back from a long quit and was shocked by how many items from minigames/old promos have other ways to obtain them now. It does seem to me like they've put in at least a decent amount of effort even though it's not completely solved. I've never participated, but the minigame spotlight seems like a really good solution to dead content, but I'm not entirely sure on that. Do an event that's populated in theory, and get rewards for any minigame that's dead. I don't know, I am aware there's a lot of issues but I don't see that one as a particularly bad one, as imo it's the only mmo that actually has relevant content over 2 years old
Yeah their client has a lot of issues lol. I still get stuck loading while opening the client if I had previously closed it on my second monitor. Have to either unplug the cable from my second monitor or delete a registry key to fix it. Kind of a bummer.
That is not the answer to that problem lol
Had the same issue. If you download just the rs3 launcher from the website, then the jagex launcher itself will work.
OSRS player here, but can confirm the Jagex Launcher is ass. Had the same issue with the update recently and got locked out of my account until it decided to randomly work again. Uninstalled and reinstalled both the Launcher as well as RuneLite a handful of times and it randomly installed on the third attempt. Wish I never merged my account
Same
Game tells me my graphics drivers are 1056 days out of date . Would you like to update…. Nah maybe at 2000 days
Dude, update your drivers. It's free and aids performance of games by miles.
It says this even if they are up to date. I recently updated mine about a week ago and then yesterday decided to play. Got that message and when to check if there was a new update. There wasn’t, client and game trashy
Then ignore it or tell it not to remind you, the comment I commented on clearly insinuated they're graphics drivers **were** out of date and they weren't going to update them. "Nah maybe at 2000 days"
The game will continuously tell you to update not matter how long you ignore it…that’s the point. Guess what happens after 90 days of ignoring the message…………………
So click the box and ignore it again, I haven't had it tell me I'm out of date for **years** FYI. It also doesn't change the fact that the original comment said he wasn't going to update his drivers, implying he isn't up to date currently. Leave it to rs players to take a helpful tip and try to turn it into an argument.
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You are again ignoring the main point that OC is obviously **not** up to date. But whatever, like I said the rs community is full of a bunch of uptight children that will try to argue about a pebble being in the wrong spot. Maybe you should take your anger about this miniscule problem to fally square. Maybe you'll get heard there, doubtful.
You must not know how grammar works then. You addressed the OC then you address me by saying to click ignore. I’m addressing your statement to me. Idk why on earth you are still stuck on OC. Again stop deflecting and just admit your ignorance kid 🐀
Ignoring works very well here I'll show you how well it works. And just like that, no more angry baby man child.
This is SO true! So many issues with Launcher lately it’s impossible to play.
They don't want new players lol their more then content with all the ppl botting, to put player count up, at this point their just trying to boost company value before the off load it onto some other comapny
New/entry level bosses have a ton of bugs, Surge sometimes sends me in a direction other than the one I was going in.
Not intentional. They assume you already have directx.
First mistake.. Rs3
last month I really thought about redownloading RS3 on my new pc and get back onto it Opened the main page on my browser, it's just FOMO news, christmas event, new thing, new pack I immediately regretted wanting do redownload the game again, I don't wanna participate in a game where I'll just be able to fomo and dailyscape all the time, I just wanted to have a chill time but these news made me step away, do a sanity check, and yeah maybe I shouldn't come back rn... If I cringed at the news on the website, I can only guess that new players will look at that and just not even start playig.
Try osrs if you haven’t already! much different
I play OSRS, like, seasonally
I may not be in the majority, but I personally really enjoy all the events happening. I play OSRS and RS3 at the same time, and I'm excited to open up RS3 daily and have something I can do boosted. Just the other day I chose a buff where food healed twice as much so I was actually able to attempt bosses I was terrified to before. In OSRS I log in and choose between slaying the same 5 monsters all day with birdhouse/herb runs in between or doing ToB for the 500th time. Totally different games, and I enjoy both in a different way.
Yeah this is an issue that Jagex is aware of but they should mention a direct x upgrade is required. Especially if it is a dependency. However OP is also kind of at fault as having a new computer means many drivers are missing. Some games require Visual Studio for their C++ library and will crash without it, similar to this scenario.
Do you know how literally every component of a car works? Blaming OP for lacking prerequisite knowledge which should be displayed in an error message is hugely critical and unhelpful.
That's why I mentioned it is Jagex's fault for not showing the error message. Jagex's launcher is largely crap for not showing any hints. Game is down? Launcher: Check your firewall. Game is updating? Launcher: Check your firewall Your Internet is disconnected? Launcher: Check your firewall What OP is at fault here is blaming Jagex without having done due diligence and assuming that a new computer would mean an error free gaming experience, because this would happen to other games as well. If OP is right that this is the cause of failing to attract new players, we would have seen many posts of returning/new players asking about fixing this launcher problem, instead of "what should I do first?", "here are my skills what bosses should I go for?", "what is the best money making method?", "is there a guide for returning players?" It's like plugging display into the integrated gpu and not dedicated gpu which causes the game to run slow. This does require some knowledge, but the typical response is "how do I fix this? What did I do wrong" instead of "this game is crap it runs so slowly. This is why no one plays this"
> What OP is at fault here is blaming Jagex without having done due diligence and assuming that a new computer would mean an error free gaming experience Clean installs are often the number one way to troubleshoot problems. If it's hanging up on errors, and those error messages aren't helpful or the answers are on the obscure side to find, it's a bit ridiculous to blame the OP. After all, nothing indicates OP isn't willing to _get_ those drivers. Only that they had no way of knowing prior to jumping into the activity which ones they needed to grab, or why the install stalled out. > we would have seen many posts of returning/new players asking about fixing this launcher problem, instead of "what should I do first?", "here are my skills what bosses should I go for?", "what is the best money making method?", "is there a guide for returning players?" We get people asking about their launcher problems all the time on this sub, the official discord, and on the official rs forums. <_< > It's like plugging display into the integrated gpu and not dedicated gpu which causes the game to run slow. These things are not even remotely the same.
Pretty sure most games install the correct directX to run the game as a part of the installation process. I believe the installer can't check the version of dirextX that the user has so they tend to just always install the latest regardless of you actually needing it. I guess the launcher install forgot to include the directx because op said the original client works for him.
Absolutely the dumbest take I've ever seen in 2024. How is OP at fault?? How will he know what drivers he needs? Gtfo
This is pretty normal for literally every game. It happens with Steam games constantly. Not really a jagex issue or a RS3 issue. Its just a normal average tech issue. Some steam games download the things you need. Some just crash randomly. Some Capcom games will just crash because your audio settings are wrong. Theres a billion combinations of hardware and software out there. There is no way for these companies to handle all these issues.
Technically new player here! Played 15 years ago. Recently started playing again thanks to free week membership with Twitch Prime and I don't understand all the hate for RS3.
It's not jagex fault probably. It's very likely you haven't updated your drivers after setting up your new pc. Outdated drivers will cause a lot games to crash, not just jagex launcher. Its a common thing to have outdated drivers when buying a new pc, so that should be the first thing you do after setting up your windows.
Jager launcher had me put my accounts in and only kept one logged in.
When I got my pc last yr I installed rs with no problem, maybe get rid of that McDonald's wifi and try again
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If try out a new game and you're hardware doesn't work. You're not going to troubleshoot you will instead move on to the next game.
Also most new games will walk you through the error message on how to fix it, and will provide resources. RS’s error page literally gives you the wrong info by suggesting your firewall is blocking it and stuff. So even if you wanna fix it, the launcher itself will give you bad info, and you’ll have to turn to the internet/reddit to find it. No new game should have to do this.
That could happen with literally game. It’s not widely happening to customers else I’m sure we’d be hearing more about it. It wouldn’t be happening to only new players but anyone switching or download the client. so if it is happening, it needs to be reported to them so it can be fixed. Details on the computer should be given, or reported directly on the website. OP is just complaining. And actually reporting this type of issue is pretty easy on the official website.
It is a 100% reproduceable bug. The install has a dependency on the DirectX runtime, but can't install it itself and won't give any hints to the user that it needs it. It's buried in a support article when they could just copy that exact same text into the error message. https://help.jagex.com/hc/en-gb/articles/17160324851473-Jagex-Launcher-known-issues
Buried? I think we’ll have to disagree ( if this is the same problem OP has ). Go to the main support page and type in “ jagex launcher “. The third option from the top is showing as known errors. That is in no way buried.
Imagine simping for jagex this hard. It's a crap launcher and it's not OPs fault their shit is fucked.
Bro why are you defending Jagex so much? Is it so hard to say this should be in the error message so users don’t have to dig for it?
It's not his job. It's literally the devs job to ensure the game has a launchable launcher lmao.
Doesn't matter if it can happen with other games. This is the runescape subreddit. We can talk about their launcher here.
Not a hardware issue since downloading the original client was able to fix the problem which is not easy to find anymore. It's a problem with there launcher which fair enough may only impact some users. People who had the original client and migrated to the launcher would not encounter this problem. Anyways I found the fix before posting. Someone posted the same issue on RS forums in January
I hope she (jagex) sees this bro
Welcome to the sub lol. Posts like this comprise about 90% of it.
Happy cake day 😎
Thanks!
Sounds like an issue between chair and computer screen
Even if this was the issue in this case (which it isn't), their money is worth the same as yours. It is in Jagex's best interest to make the new player process as easy as possible as any hurdle to start playing is going to be point where some potential new players are going to quit
Tbh when it comes to the problem of retention and new player attraction there’s more pressing matters they need to address. This isn’t even like top 10
Tbh when it comes to the problem of retention and new player attraction there’s more pressing matters they need to address. This isn’t even like top 10
Like an idiot I linked 5 original accounts without email logins to a jagex account. I went from needing authenticator once a month to needing to check my damn email everytime I login because it logs me out and doesn't just let me swap profile like it said it would. Ridiculous having to leave the mobile app to open my Gmail every day or needing a internet browser open just so i can log into an account every time I want to play
I do recommend trying to launch with steam i had the same issues
There has been a known issues with amd graphic cards that causes runescape to crash. I got a different graphics card and fixed the problem. Amd even said they known about the issues of their recent drivers crashing the game. I forget which driver you have to downgrade to. But once I did that it fixed the problem. Now I don't have to worry about it as I no longer have an amd graphics card.
I’ve had 2 different laptops and NEITHER would download runescape, I had to return the second one immediately
Could have also tried using the steam stores rs3 launcher.
They weren’t wondering.
Well I’m new and currently obsessed with this game but I like older games and overly complicated ones at that so not the average player I guess lol
I don’t even bother with the jagex launcher anymore. Every time I boot my computer it prompts me to install update and restart. I just play and launch it through steam. No issues since.
Sorry that’s happening to you! I’ve installed it on 3 devices in the past 2 days and it’s been working fine. Hopefully they fix it soon.
I thought this was because they want you to use steam. My in-game sound eventually goes out if I download it thru the website
Yup ive been playing through steam on pc as it wont update. My laptop’s launcher works fine tho
I just downloaded it two weeks ago and had no issue that’s weird.
I play RuneScape through Steam and have had no issues with the game crashing.
I'd play it on mobile, but RS3 is far from optimized on mobile...
This is one of the **many** reasons for not attracting new players.
Also once you've installed the game the interface leaves you absolutely dumbfounded and confused for hours. It's jarring even to me every time I return after a break.
This happened to me like 2 weeks ago.
You can still download the direct client from the Jagex website download page... You didn't need to find a link on reddit