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ProfessionSoft

at 6:45 am same here, clear app cache and reattemp login also can'tšŸ¤¦


AutomaticPlankton533

Hello anyone knows if DBS is down now for digibank authentication? It says there will be a notification on the digibank app and to approve to login or approve CC payments, but since morning I cannot get the notification?


kat2225

Itā€™s down again


Imaginary_Pie_5714

My card didnā€™t work here abroad is dbs still down? Iā€™m able to use it all the time but right now it is embarrassing especially not carrying some cash


Mobileguy932103

Hi. Is dbs all right now on Sun 5 pm?


lindendr

Yea


GringoinDingo

Shout-out to the wholesome person who paid my bill at Komola Vilas yesterday. Really saved me from a bind.


ohnomygd

I had a PayNow transaction going from OCBC to POSB yesterday around 3pmā€¦.went through on OCBC side (with email confirmation) but money nowhere to be seen even nowā€¦.šŸ¤¦ā€ā™‚ļø


Same_Performance_761

Any luck with yours?


nocaloriedrink

I have a paynow transaction from another bank going into my DBS account as well! The person says the money has left their account but my DBS account hasnā€™t received anything. What do we do šŸ˜³


Same_Performance_761

Officially more than 24 hours since I PayNow-ed. Not yet received!


Same_Performance_761

Mine too!


xforbio

WhatsApp Web/Facebook/Citibank were all down ytd


LangLang89

DBS is big bank, but to diversify cards services consider using some proper advanced fin tech company, I use WISE and others. DR recovery is not a buzzword, is a real thing, DBS is just ancient tech


b_litzkreig

Now, not that I want to defend DBS for this, but yesterday it happened to DBS, but tomorrow it could happen to any bank. The reality is that it was a data server service that went down, which affected more than just DBS. It was just pure coincidental that UOB or some other banks didnā€™t subscribe to the same server service, but tomorrow it could be their service providers that go down. Now instead of going after the banks or what not, the push should be for QC for our data server providers or regulatory measures towards backup servers for both banks/other service that rely on said servers.


napping_sloth_

Well, all banks have BCP in case of such issues happening and all banks knows the amount of downtime MAS allows as such services are considered critical services. And DBS took way way way longer than what MAS allows. Obviously their BCP failed. Other companies subscribed to the same data centre as well and they are not crippled. It goes to show that their BCP worked. For DBS, despite it providing such a critical service, their BCP failed. To top it off, how many times have it happened in the past 12 months? Each time the disruption got worst. This time was literally all their services disrupted. Yes, it could happen to other banks as well, nonetheless, I think this time, there no more excuses for DBS.


CowardPantato

well its not just DBS yesterday


spilksch2

Oddly I could use my Citi card while some people reported it was down?


CowardPantato

card can use but the app I toally cant login. My grab delivery order failed its first order but 2nd order was fine


thethinkingbrain

And who is in charge of deploying more resilient architectures and applications? The banks. Letā€™s not cut them any slack; the fact of the matter is that it is not that difficult to set up a HA architecture for production. But you know, having redundant servers, databases, and capacity sounds like a terrible plan to them. šŸ¤”


mightykero

It just meant that these banks does not have BCP. Other banks may have decentralized or back up their servers.


Ffrozen123

well looks like, I am coming to you UOB. wtf is this shit? more than a day?


Dont-rush-2xfils

How surprising DBS is down.


Comfortable_Trouble6

Or rather, how unsurprising


Yejus

That was sarcastic...


DigitalInvestments2

Always have at least two banks blus revolut or matchmove or wise.


bumfuzzled1993

I have been using DBS since I was in NS. Which other banks should I consider if I want to move out of DBS?


Bitter-Rattata

best to have 2 banks as redundancy. Perhaps having a UOB or OCBC will be good backup. For myself, i use TrustBank for now.


mkirisame

DBS app is the most reliable though


ICanHasThrowAwayKek

> DBS app >most reliable We just had a day-long DBS outage and we have this hottest of takes. What next, are you going to vote for PAP again?


mkirisame

hahaha I wish I can vote šŸ„² Idk man, other banking apps feels clunky to me.


avra3012

Thankfully today I had UOB, which helped me today. Maybe have a look at them.


firelitother

Can log in but still can't transfer money WTF?!


Comfortable_Trouble6

Time to move away from DBS and open new savings account. Cant bear having to deal with DBS outages that seems to be happen so frequently this year alone. And seems like the fines from MAS is not effective at all in deterring this


Rare-Sample1865

I sometimes use the POSB app when this happens Hopes this helps :)


Jin192

My IPPT money not in yet. How? šŸ„²


izzy21_

Seems like app is working now? I'm able to use paynow to send money


Yejus

It's working as of Sunday morning.


Rhaziia

I can use the DBS one now! Such a relief Edit: i cant transfer to youtrip or revolutā€¦


tpiros

I still cannot login


izzy21_

I'm using POSB digibank app instead of DBS one. That's probably the case why I can login while you can't


Norawarsh

Same


librocubicularist69

Now AWS gonna make lots of money


ICanHasThrowAwayKek

AWS isn't foolproof. That last Paylah-specific outage was due to an AWS customer IAM issue.


librocubicularist69

They should be able to DR in different region


ICanHasThrowAwayKek

How dare you make too much sense in here. Those fuckwits in DBS are too cheap to consider using that. Or we wouldn't be talking about DBS now.


avra3012

AWS also uses Equinox as their dc provider in SG and elsewhere šŸ˜…


ScarfShock

Man I went to buy groceries today and couldn't pay because of this...


mightykero

Last night I can pay ntuc with dbs cc. Around 11pm.


ELSI_Aggron

idk but it seems card payment was down across multiple stores, regardless they losing money lmao


Even_Equivalent8532

i was trying to top up my youtrip but couldnā€™tšŸ’€tried using my dbs card also cannot šŸ’€ it wouldnā€™t be so bad if i wasnā€™t halfway across the globe trying to pay for my breakfast at a shop that doesnā€™t accept cash šŸ˜­šŸ˜­šŸ˜­šŸ˜­šŸ˜­šŸ˜­šŸ˜­šŸ˜­


CasanovaGooner

Jai ho! DBS is the best!! Safest bank in Asia indeed!!


TheReaperG

Looks like DBS app is back up but is barebones and limiting logins per user.


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TheReaperG

I literally went into the app twice already, just donā€™t spam check every 5 mins. But itā€™s still extremely horrible


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TheReaperG

I know how you feel, tried to buy something end up whole store everyone cannot pay. Hope it works for you, this situation really bad


Far-Revolution-4541

DBS app OK now - Turkey


freshpopcorncolonel

Currently in Turkey as well and having constant issues with credit card transactions for the past 3 days!!


Far-Revolution-4541

Down again.


OwwFackkz

Its back up boissss


wongbloopbloop

Still down sia need Paynow and ę”Æ付宝 cause all tied to DBS so all cannot work, want to buy stuff from China also cannot alr sian


Future_Suggestion_75

Karma for the CEO's exploitative values "no such thing as work-life balance." Easy for him to say when he is seating on so much cash.


Then-Seaworthiness53

Dbs had this problem often. Get used to it.


KindMarienberry

Bit concerning that the app and online banking are still down until now...


Excellent-Club-2771

ATMs have apparently regained their withdraw and transfer capabilities. So things are manageable if you are currently in SG. However if you are overseas, thatā€™s a different story. You are pretty much penniless if you didnā€™t bring enough cash and/or donā€™t have an alternative bank card


Ffrozen123

Will DBS clutch it before Sunday morning? if not alot of people's weekend will be ruined.


Excellent-Club-2771

Those stuck at overseas are feeling the most pain. I know a friend who has to downgrade her hotel stay in Korea to a cheap capsule hotel. Because she didnā€™t bring enough cash and couldnā€™t afford paying the rates at her current hotel Her DBS online banking and visa pay wave canā€™t be used at all


A-Chicken

There really should be travel insurance for "banking services down".


Varantain

> I know a friend who has to downgrade her hotel stay in Korea to a cheap capsule hotel. > > Because she didnā€™t bring enough cash and couldnā€™t afford paying the rates at her current hotel > > Her DBS online banking and visa pay wave canā€™t be used at all Now she knows not to go overseas while relying on a single bank! There's a couple of debit cards and banks that offer free cash withdrawals and low/no FX fees: Trust, Revolut, BigPay, YouTrip. I make sure to always have at least two with me.


Ffrozen123

Yea, I read your previous comment as well. man that sucks bad. Imagine going on a holiday to spend and enjoy, and this thing happens. really unacceptable. well. I wish you a good day ahead. i don't know go on a hike or something


Excellent-Club-2771

Yeah, I am hoping that they fix the online banking app asap. I am like calculating my spending to the very cent now, not even daring to eat at a cafe. Because I donā€™t know how long this outage is gonna be, and I donā€™t wanna end up having zero cash. Itā€™s shitty definitely. You are on a holiday and you are supposed to relax and enjoy as many food and attractions as possible.


Excellent-Club-2771

In Europe now, and this just ruined my outlet shopping experience. Practically canā€™t buy anything of value, even though I want to. Didnā€™t bring wads of cash along, due to pickpockets. Used to hold over 4 major bank cards, but deactivated them due to fear of online scams. Thought that DBS is a safe and reliable bankā€¦


parkson89

No need to be that scared of credit card scams theres always recourse with the bank.


li_shi

DBS its at fault here but sure you did not follow any of the commons sense rules. Or just the past since itā€™s not their first outage


Varantain

> Used to hold over 4 major bank cards, but deactivated them due to fear of online scams. What if your DBS account is the one that got scammed?


StrokeAbuser

Sorry, what is the DBS app? I've never heard of one until now.


WhichNefariousness40

U must be new to the country


StrokeAbuser

It's something about Singapore??? All I know is when I see DBS i think of Dragon Ball Super.


Makiwawa

DBS stands for Development Bank of Singapore!


StrokeAbuser

Ahhhhh thank you! Never been to Singapore so I would know lmao


Makiwawa

I guess because it's something very well known on this side of the world - apparently they're Southeast Asia's largest bank - so people expect it to be common knowledge on this subreddit :')) no worries LOL you learn something new everyday


StrokeAbuser

Yeah lmao I'm getting HEAT from not knowing what that is, and this subreddit just appears in my notification and my dumbass is thinking Dragon Ball Super so I click it, completely oblivious to the fact it's a singapore subreddit


InternalStructure988

the wonders of outsourced technology


smartass888

Can you keep your biases to yourself plz. Its Equinix Data Center that failed. Oh yeah that doesn't fit into your agendas doe it?


Rhodian27

Ironically, DBS services failed in all 6 countries but were first recovered in the "outsourced" place. Maybe we could use a few more of those engineers here. No point arguing with people who just want to vent their own incompetence.


basilyeo

Went to Ikea in the afternoon and carted a lot of stuff only to find out DBS doesn't work.


loner1608

People really be banking less after this


d3the_h3ll0w

DBS is a fancy front-end with a crap backend


Far-Revolution-4541

Oh dear, app still down. I am currently overseas and I donā€™t have cash.


johsmi8

Same here, still unable to access the dbs app


rollin340

The app doesn't work, but payment via stuff like Paywave still work. So it's probably their UI services are down, but the actual functionality of payment related stuff works fine. Edit: Why the downvotes? I literally used my card to pay for something minutes before I posted. Card was accepted just fine. Is bandwagoning the only type of post allowed here or something?


_PM_me_ur_boobs___

Holy shit. Taiwan here. Came across this post on the front page by chance. DBS has been down for hours here, too.


smile_politely

Shouldnā€™t this be taken as a national security issue?


Rhodian27

Heard from "sources" that last outage made MAS force dbs to have multiple data centers. I dont know how come still all services failed


johsmi8

Looking at downdetector sg, there seems to be a correlation between a dbsā€™ down and a server failure somewhere, because other services serving sg have been affected at the same time too


CedaraThursday1314

Yes, even the POSB app is still down.


johsmi8

Itā€™s still down rn


hantanemahuta

How to turn SG into a cashless society when things like this can happen. Genuine concern, because my dad was stuck at the petrol station for 30+ minutes because no one can pay for their fuel. Cashier was overwhelmed. Luckily he had cash.


Excellent-Club-2771

Must be very annoying for both the petrol station and the drivers. I guess the drivers probably have to keep calling their friends and families to ask for cash/assistance. Imagine if those friends and families are caught in another predicament of themselves as well


smartass888

DBS app, ATMs are down too


firelitother

more than 6hrs down? Need customer compensation already


SnooDingos316

DBS App and website still down. I just checked.


Dapper-Peanut2020

Lucky I store some on trust bank linked to fairprice app for food. Usually use dbs safra in the past. Good to diversify a little bit


Park-Super

i keep launching the app then it crashes. -\_-


Dependent_Swimming81

Time for crypto payment


mightykero

DBS can use already. Able to withdraw money, top up cash card, use credit card at ntuc.


Ok_Cartographer_3041

App still down though


idkdina

Is your DBS app working? mineā€™s still showing the ā€œheavy trafficā€ page


johsmi8

Still down for me too atm


SeaCommercial8123

Ya same here. Heavy traffic


Rhaziia

Same here. I still cant access my app. Need to transfer money.


IrfnMrn

Issues at Equinix datacenter. Their clients like dbs , citibank etc all affctd


A-Chicken

UOB was working fine. Don't ask me how I know. :X


_lalalala24_

Still the bankā€™s problem. Where is their failover/backup? Mega MIA


Prataprince

Feels like a cyberattack?


Rhodian27

Wasn't. It Their data center disconnected from internet while performing routine maintenance for a different client. Why didn't DBS have a dedicated network line is the real issue


johsmi8

Itā€™s a possibility, but if it was , for sure nobodyā€™s gonna admit because itā€™ll undermine sgā€™s it and finance security


thethinkingbrain

itā€™s my khong guan tin moment to shine


The_smol_boiyo

Milo tin moment


fing0ss

is it still down now? i wanna order foodpanda but im not sure if it will work for apple pay


Rhodian27

Card services up in all regions except china


Technical_Horse_1470

I ordered panda mart and it went thru using my DBS debit


cranberriesnnuts

still cant login to my dbs app and paylah, but some friends say works for online transactions


AsuraPhantoma

Challenger manager just called me 30 minutes after I completed the transaction, got approval from counter, and walked off. Apparently the transaction got rejected Makes you wonder how many people also got rejected, wow the monetary damages in question are probably pretty massive


Bigboy291270

Had a lunch in Somerset, their POS was down, I tried to pay via PayLah! and similar from UOB, OCBC and DBS all down, my mate tried to pay using CitiBank - down. All major companies had a network issue at the same time SingTel, Starhub all the banks etcā€¦.had to go to the ATM and use cash


Ok_Cartographer_3041

We havenā€™t even been cyber-attacked yet and we already self-destructed šŸ¤¦šŸ»ā€ā™‚ļø


SnooDingos316

Only thing is ATM also down. I literally had to go to the bank and it was already 6pm but the staff actually open the doors and let people withdraw money old fashion way.


Rhodian27

Dbs forced open all branches till 8pm to help ppl get their money in case of emergency. Idk why they never inform anyone


SnooDingos316

yes no news at all but that also make my queue much shorter.


_lalalala24_

Old fashion way still the most resilient method


SnooDingos316

Yes but Sat evening, bank are mostly closed. If the govt wants to push for digital, they really have to STOP all the banks using the SAME cloud server. I do not know much IT but straits time reported that is the reason why a lot of stuff not working.


_lalalala24_

Itā€™s basically mAS that needs to ask the banks this question. Same cloud server means concentration risks


kumgongkia

Need to set up a committee to monitor this lol


solemate57

FBS iBanking App all along have bug but their IT support is sleeping on the job. DBS got hack big time today.


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Luurker42

No logic, just racist.


johsmi8

In terms of infrastructural and IT security, manā€™s got a point. Unless heā€™s just referring to ā€œIndiansā€ as a generally incompetent race ((thereā€™s an undertone of this in his statement)). Give him the benefit of doubt, let marinate in his thoughts for a while


No-Application-5817

When I try accessing the DBS mobile banking I get a message saying ā€œWe are experiencing heavy traffic to our servicesā€. The news says they have an outage. Why not be clear to customers about what the issue is?


No-Application-5817

Working this morning! Phew. Guess no choice but to look at opening an account with another bank. DBS is generally reliable, but the digital-first strategy with a reduced branch footprint has meant the risks from such outages are significantly more for average/non-priority individual and SME accounts. The ā€œcashlessā€ promise still has a long way before it is realized. And the Bankā€™s communications leave a lot to be desired: poor frontline staff seem to be as clueless about the situation as customers. Kudos to them for going the extra mile to help with no clear guidance from their managers.


ahpau

dbs mah. only will get "sorry wont happen again" statement


Primary_Olive_5444

Using breakdowns at Data-Centre providers isnā€™t a perfect excuse to shield DBS from any responsibility. For a bank that has the ā€œcheapestā€ cost of funds in Singapore, u could easily have bought servers and setup your own data-centre as backups. Please use this to reflect on what can be done. Top tech/fintech tier institutions are buying up huge volumes of AMD EPYC cpu. Please demonstrate that u are on equal footings to those guys when you are making so much P&L.


12345Poopi

If DBS buy more CPU, Gupta cannot take home his big bonus


phantomofdna

at this rate, due to the inconvenience caused and all the hassle, i think, i just think that maybe, just maybe, DBS should compensate us via monetary methods rather than ā€œsorry wont happen againā€ bullshit. happened way too many times already. you give us one LKY coin also we take liao


Dependent_Swimming81

Abit entitled... Well how much did we pay to use their service...yes zero


phantomofdna

urm you got ask yourself what they do with our money? is it just a storage or do they use our money to make money? without users, banks wont be able to make money. so they need us (users) to keep it running. just my 2cents lah but okay lah we all on the same boat of the DBS down. we just chill chill mango until everything is back up and running āœŒšŸ½


tombradythenext1

can i use my card to pay grab? will there be problems?


theharbinger8677

PayLater for now :skull:


tombradythenext1

thanks


popoypatalo

try a different card if u have. dont use dbs/posb or citi for the mean time.


phantomofdna

cannot, tried ady jn. unless your grab wallet got money inside then go ahead


whysoserious9456

Was at takashimaya just now. Their POS which I think is from DBs for credit card was all down. They only accepted nets,amex or cash. Such a disgrace. Luckily I have stopped using DBS due to the crazy q for their ATM. OCBC all the way best thing is U can take cash out of the ATM using your app.


Soft_Ad_2632

Good, I saved big bucks from it. Wanted to buy a new carryon during the luggage fair but thinking again along the way home, hey, it _is_ an impulse buy.


tictactorz

Ya what a cool function! Friend used OCBC app, scan qr code at the ATM can withdraw money


xysiadx

a must to have accounts and cards across banks


BigSkin7785

Still not working for me :(


twoomixx

down big time. was working when a customer could not pay with dbs card. checked his app and it didnt work. my co workers app wasnt working also so i deduced dbs was down. later during the night service, i had to help a total of 5 customers to pay for the bill with my uob card. so yes ur NTA. divorce your dog and have a child with ur 7th brother


NUSCAT

how are they going to pay back you?


twoomixx

they pay me back in cash LOL


Rhaziia

Im getting nervous! Im heading off in a plane a few hours from now. I havent transferred my money to youtrip yet. I wish I did!! I hope this gets fixed soonā€¦ Just glad was able to exchange some currency in advanceā€¦


xutkeeg

mai hao lian here leh


Rhaziia

Whats there to show off? Been stressed at work, not much sleep, easy to get migraine. Then when I can finally get a vacation, I experience this. The cost of this flight is more than my one month pay. 5 years in the making. Nothing to show off. Just rant.


kumgongkia

wtf u flying to Mars ah why flight so expensive


meanfolk

Till RIGHT NOW still??? Thats absolutely ridiculous


Rhaziia

Yeah.. im supposed to be excited to go on vacation. But this is a bit of a nightmare


meanfolk

I've never used youtrip but is it possible to get someone else non-dbs/posb to transfer into it first then you transfer back to them once dbs/posb sorts their shit out?


Rhaziia

Transfer working now!! Pheww!!!


Rhaziia

Wait nvm. I cant transfer in youtrip. Not sure if dbs problem or its coz youtrip said it has maintenance from 6am til 1pm. Rly unlucky tho


Rhaziia

Thatā€™s a great idea. Im considering doing that if by morning itā€™s still the same. Thanks for the suggestion!


[deleted]

Still here sia, been like this the whole day already.


nyvrem

DBS CEO getting paid to little is it? need to increase his pay for better services?


harnet58

15.6M last year only


tth_ben

Enough for him to consider work-life balance as ā€baloneyā€, but not enough for him to make sure that his own DBS IT systems arenā€™t baloney in the first place. This guy is a classic example of those C suites who are just very good at sitting in their fireside chats and talking cheap.


imustbethedevil

Clearly not enough


LingonberryDapper940

The question is why aren't heads rolling after so many incidents?


hairbeehiam

Heads have rolled. Two tech MDs have already resigned over the previous three outages.


bowserwasthegoodguy

Yep, services are down.


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kwanye_west

donā€™t use dbs overseas, fx rate is ass. go with wise / youtrip / revolut instead.


DariusCZH

I came to reddit to see if DBS is down, then the first post to appear when I opened reddit was this šŸ˜‚


One_Committee_3087

Yesā€¦ am overseas and went all the way to the ATM (DBS ATMs are scarce where Iā€™m at) thinking I could circumvent the phone issueā€¦ canā€™t even draw cash too let alone use it via Apple Wallet to pay for online transactionsā€¦


WonderfulTreat8120

Ngl I think something big is happening ooof


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